List of Salesforce Energy & Utilities Cloud Customers
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$41.5B
Since 2010, our global team of researchers has been studying Salesforce Energy & Utilities Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Energy & Utilities Cloud for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Energy & Utilities Cloud for Customer Support include: ENEL, a Italy based Utilities organisation with 61192 employees and revenues of $92.70 billion, ENGIE, a France based Utilities organisation with 96454 employees and revenues of $85.78 billion, Enel Energia, a Italy based Utilities organisation with 61192 employees and revenues of $84.63 billion, PG&E (Pacific Gas & Electric Company), a United States based Utilities organisation with 28410 employees and revenues of $24.42 billion, National Grid, a United Kingdom based Utilities organisation with 31653 employees and revenues of $24.16 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Energy & Utilities Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Energy & Utilities Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ENEL | Utilities | 61192 | $92.7B | Italy | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2022 | n/a |
In 2022, Enel implemented Salesforce Energy & Utilities Cloud to strengthen Customer Support and consolidate customer engagement workflows. The initiative centered on centralizing case management and creating a unified 360-degree customer view to support responsive service interactions and personalized communications.
Salesforce Energy & Utilities Cloud was configured to surface consolidated customer data and enable self-service portals and personalized outreach, improving data visibility and accessibility for service teams. Configuration emphasized customer service workflows and cross-departmental collaboration, enabling more agile decision-making between support, commercial, and operations groups.
The deployment integrated Salesforce with Enel’s existing systems to break down data silos and provide a single view for support agents and customer facing teams. Operational coverage focused on customer service and support functions, with the platform supporting personalized service delivery and responsive support across Enel’s business functions.
Governance changes accompanied the rollout, instituting new workflows and collaboration patterns to operationalize the consolidated data model and case management processes. The implementation produced stated outcomes of higher customer satisfaction, improved retention and advocacy, and supported Enel’s positioning for sustainable growth and competitiveness in the energy market.
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Enel Energia | Utilities | 61192 | $84.6B | Italy | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2019 | n/a |
In 2019, Enel Energia implemented Salesforce Energy & Utilities Cloud as a Customer Support platform to centralize customer engagement and support workflows and to provide a unified view of customer interaction data. The deployment targeted consolidation of customer profiles, case histories, and service interactions to improve data visibility and accessibility for customer service and operations teams. Functional capabilities leveraged reflect standard Customer Support patterns, including omnichannel case management, knowledge management, and service automation to enable personalized service delivery and more responsive support.
Salesforce Energy & Utilities Cloud was integrated with Enel's existing systems to surface consolidated customer data and to foster cross-departmental collaboration for agile decision-making. Governance and process alignment focused on unified data access, coordinated escalation paths, and synchronized workflows between customer care, field operations, and billing to support end-to-end service orchestration. As stated by Enel, the initiative produced higher customer satisfaction, improved retention and advocacy, and strengthened customer engagement and operational efficiency, supporting sustainable growth and competitiveness in the energy market.
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ENGIE | Utilities | 96454 | $85.8B | France | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2023 | n/a |
In 2023, ENGIE deployed Salesforce Energy & Utilities Cloud as part of Salesforce Customer 360 to unite data across sales, service, and IT teams and provide a single, shared view of every customer. The deployment uses Salesforce Customer 360 as a cloud-native Customer Support platform, with Salesforce Energy & Utilities Cloud configured to centralize customer profiles, interaction histories, and account hierarchies into a unified customer record.
Salesforce Energy & Utilities Cloud is configured to support core Customer Support capabilities, including centralized customer records, case management and orchestration, and cross-functional visibility for sales, service, and IT workflows that are typical for the Customer Support category. Operational scope emphasizes organization-wide access for sales, service, and IT teams, with platform-level governance based on shared data models and configuration controls inside Salesforce Customer 360 to standardize support workflows and govern customer data across ENGIE.
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Genesis Energy | Utilities | 1278 | $2.1B | New Zealand | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2025 | n/a |
In 2025, Genesis Energy implemented Salesforce Energy & Utilities Cloud as a central element of a multi-year billing and CRM migration aligned to its Gen35 corporate strategy. The Salesforce Energy & Utilities Cloud deployment is positioned to support customer centricity while enabling pricing innovation and faster introduction of retail services, reflecting Genesis Energy Salesforce Energy & Utilities Cloud Customer Support priorities.
The implementation focused on Customer Support capabilities typical of the category, including customer account and contact management, case management and omnichannel engagement, product catalog and pricing orchestration, and rules-driven automation to streamline customer processes. Salesforce Energy & Utilities Cloud was configured to support product launches such as simple electricity offerings and to enable automation designed to reduce cost to serve and accelerate new product rollout.
Integration work emphasized billing and data interoperability, with the program coordinated alongside a move to Gentrack G2 billing engine, and extensive data mapping, data model definition and systems integration testing. The migration is being delivered in phases across customer segments from mass market through to industrial, the first phase went live in October and the program is reported around 50 percent complete, with gas and LPG and more complex business segments scheduled in later waves.
Delivery governance combined phased rollout practices with formal systems integration test and user acceptance processes to manage interdependencies across finance, billing and customer support streams. Genesis strengthened delivery capability to manage the program, operating a hybrid delivery model that balances scaled agile practices with traditional program controls, and applied methodical documentation of data models and integration points to reduce integration risk.
Expected outcomes stated by Genesis include enabling pricing innovation, faster introduction of new services such as broadband, and cost to serve optimization through automation and streamlined customer workflows. The implementation of Salesforce Energy & Utilities Cloud is explicitly framed as a strategic element of Genesis Energy’s customer support and commercial agility objectives within its broader Gen35 program.
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Hawaii Gas | Utilities | 350 | $250M | United States | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2023 | Zensar Technologies |
In 2023, Hawaii Gas implemented Salesforce Energy & Utilities Cloud for Customer Support, engaging Zensar Technologies as the implementation partner. The deployment targets Hawaii Gas’s utility, tank, and bottled gas customer segments across the state and centers on modernizing customer-facing processes while centralizing customer data.
The implementation of Salesforce Energy & Utilities Cloud includes configuration of account management and customer interaction tooling, automation of workflows, and expansion of analytics and reporting capabilities to support Customer Support operations. The platform configuration emphasizes automation for operational efficiency and resource management, and it elevates customer insights through consolidated customer profiles and reporting.
Zensar Technologies provided consulting-led implementation and integration services as a Salesforce Summit Partner, enabling the solution to integrate vital data from Hawaii Gas’s core applications and to orchestrate data flows between operational systems and the CRM. Operational coverage explicitly spans customer service and IT domains, aligning customer support workflows with broader business process optimization across Hawaii Gas’s service footprint.
Governance and operational oversight were described by Hawaii Gas leadership and IT management, with the implementation structured to streamline account management, focus interactions on retention and growth, and formalize analytics-driven workflows. Expected outcomes articulated by the project team include enhanced customer insights, streamlined account management tools, business retention and growth, enhanced focus on customer interactions, streamlined workflows, and improved analytics and reporting within the Customer Support category.
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Utilities | 31653 | $24.2B | United Kingdom | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2022 | n/a |
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Utilities | 28410 | $24.4B | United States | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2022 | n/a |
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Utilities | 6850 | $17.2B | United States | Salesforce | Salesforce Energy & Utilities Cloud | Customer Support | 2022 | n/a |
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Buyer Intent: Companies Evaluating Salesforce Energy & Utilities Cloud
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce Energy & Utilities Cloud. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce Energy & Utilities Cloud for Customer Support include:
- Cox Media, a United States based Communications organization with 51 Employees
- Ministry of Education Republic of China (Taiwan), a Taiwan based Government company with 6000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Cox Media | Communications | 51 | $5M | United States | 2025-09-20 |
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Ministry of Education Republic of China (Taiwan) | Government | 6000 | $1.0B | Taiwan | 2025-09-16 |
FAQ - APPS RUN THE WORLD Salesforce Energy & Utilities Cloud Coverage
Salesforce Energy & Utilities Cloud is a Customer Support solution from Salesforce.
Companies worldwide use Salesforce Energy & Utilities Cloud, from small firms to large enterprises across 21+ industries.
Organizations such as ENEL, ENGIE, Enel Energia, PG&E (Pacific Gas & Electric Company) and National Grid are recorded users of
Salesforce Energy & Utilities Cloud for Customer Support.
Companies using Salesforce Energy & Utilities Cloud are most concentrated in Utilities, with adoption spanning over 21 industries.
Companies using Salesforce Energy & Utilities Cloud are most concentrated in Italy, France and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Energy & Utilities Cloud across Americas, EMEA, and APAC.
Companies using Salesforce Energy & Utilities Cloud range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 12.5%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 62.5%.
Customers of Salesforce Energy & Utilities Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Energy & Utilities Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.