List of Salesforce Shield Customers
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United States
Since 2010, our global team of researchers has been studying Salesforce Shield customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Shield for Governance, Risk and Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Shield for Governance, Risk and Compliance include: Sephora USA, a United States based Retail organisation with 18000 employees and revenues of $6.00 billion, Priority Health, a United States based Insurance organisation with 1600 employees and revenues of $5.80 billion, First Data, a United States based Banking and Financial Services organisation with 22000 employees and revenues of $1.21 billion, Advisor Group, a United States based Banking and Financial Services organisation with 2500 employees and revenues of $1.10 billion, LifeStance Health, a United States based Healthcare organisation with 7269 employees and revenues of $1.06 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Shield, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Shield customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Advisor Group | Banking and Financial Services | 2500 | $1.1B | United States | Salesforce | Salesforce Shield | Governance, Risk and Compliance | 2016 | n/a |
In 2016, Advisor Group implemented Salesforce Shield alongside Financial Services Cloud to capture advisor client interactions, retain records for fiduciary compliance, and strengthen CRM and compliance processes across its US advisor network. The implementation is categorized under Governance, Risk and Compliance and centered on embedding audit and monitoring controls into the CRM platform.
The deployment of Salesforce Shield included configuration of audit and event telemetry capabilities, with usage aligned to Shield features such as Field Audit Trail and Event Monitoring to maintain detailed activity logs and durable record retention. Implementation work focused on mapping advisor client touchpoints into the CRM, configuring retention policies within Shield, and surfacing audit data for compliance review workflows.
Operational coverage extended across Advisor Group's US advisor network and impacted CRM operations, compliance teams, and supervisory functions responsible for fiduciary oversight. The work centralized compliance evidence inside Financial Services Cloud, enabling compliance personnel to access consolidated audit trails and event histories alongside client and advisor records.
Governance changes included formalizing record retention and review workflows inside the CRM and instrumenting Shield controls to support regulatory readiness. The Salesforce announcement cites Advisor Group's CIO endorsing Salesforce Shield for regulatory readiness, indicating executive level sponsorship for the Compliance and CRM alignment using Salesforce Shield.
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First Data | Banking and Financial Services | 22000 | $1.2B | United States | Salesforce | Salesforce Shield | Governance, Risk and Compliance | 2015 | n/a |
In 2015, First Data implemented Salesforce Shield for Governance, Risk and Compliance to protect payment and merchant data across its CRM and payments operations. Salesforce Shield was used to build trusted, compliant applications that supported First Data's CRM and payments business functions in the United States and globally.
The deployment emphasized Salesforce Shield capabilities including encryption, event monitoring and audit capabilities to meet regulatory requirements, with implementation focused on application-level logging and audit trails across CRM and payments workflows. Operational coverage included US and global merchant processing operations, and governance controls and incident response workflows were adjusted to incorporate Shield-based monitoring, auditing and compliance controls into First Data's operational procedures.
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Genomic Health | Professional Services | 863 | $340M | United States | Salesforce | Salesforce Shield | Governance, Risk and Compliance | 2015 | n/a |
In 2015, Genomic Health implemented Salesforce Shield to protect sensitive genomic and patient data within cloud-based clinical and diagnostic workflows. Salesforce Shield was deployed as part of the company's Governance, Risk and Compliance strategy for healthcare data privacy across the United States and international operations.
The implementation prioritized encryption, field level audit trails and event monitoring, with these controls inferred from the public announcement rather than enumerated in a detailed implementation brief. Configuration work focused on policy driven encryption key controls, granular audit logging and continuous event surveillance consistent with Salesforce Shield capabilities and Governance, Risk and Compliance functional requirements.
Deployment was centered on the Salesforce cloud platform, embedding Salesforce Shield controls into CRM workflows used by clinical operations, data governance and compliance teams. Operational coverage included cloud based clinical and diagnostic processes and compliance workflows supporting HIPAA requirements across US and international jurisdictions.
Governance changes emphasized centralized audit and monitoring workflows to support traceability and incident review, with event monitoring feeding security operations and audit trails supporting compliance reporting. The project documentation notes the focus areas without providing detailed outcomes or cost data, leaving implementation specifics and measured results to internal program records.
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Healthcare | 7269 | $1.1B | United States | Salesforce | Salesforce Shield | Governance, Risk and Compliance | 2023 | n/a |
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Government | 751 | $140M | New Zealand | Salesforce | Salesforce Shield | Governance, Risk and Compliance | 2020 | n/a |
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Insurance | 1600 | $5.8B | United States | Salesforce | Salesforce Shield | Governance, Risk and Compliance | 2020 | n/a |
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Retail | 18000 | $6.0B | United States | Salesforce | Salesforce Shield | Governance, Risk and Compliance | 2024 | n/a |
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Buyer Intent: Companies Evaluating Salesforce Shield
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