List of SAP Application Management Services (AMS) Customers
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Since 2010, our global team of researchers has been studying SAP Application Management Services (AMS) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Application Management Services (AMS) for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Application Management Services (AMS) for IT Service Management include: Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, Deutsche Post, a Germany based Transportation organisation with 600000 employees and revenues of $100.00 billion, Philips, a Netherlands based Manufacturing organisation with 67247 employees and revenues of $18.02 billion and many others.
Contact us if you need a completed and verified list of companies using SAP Application Management Services (AMS), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SAP Application Management Services (AMS) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Deutsche Post | Transportation | 600000 | $100.0B | Germany | SAP | SAP Application Management Services (AMS) | IT Service Management | 2012 | T-Systems |
In 2012 Deutsche Post implemented SAP Application Management Services (AMS) under the IT Service Management category, engaging T-Systems to operate SAP services via its cloud data centers. T-Systems was named as the provider delivering hosting and application management services to support Deutsche Post DHL large scale logistics and supply chain SAP operations.
The SAP Application Management Services implementation encompassed application management, SAP Basis administration, and Solution Manager based monitoring and lifecycle management. Module usage is consistent with the AMS scope and included SAP ERP and SAP SCM related modules, with AMS covering incident, problem, change and release management workflows typical of IT Service Management.
Deployment architecture was based on T-Systems cloud data centers providing managed hosting combined with ongoing AMS functions, creating a hosted SAP landscape with centralized operational control. Operational coverage focused on logistics and supply chain business functions within Deutsche Post, with T-Systems providing the day to day application operations, SAP Basis support and Solution Manager instrumentation across the SAP landscape.
Governance was structured around a provider operated model, where T-Systems delivered hosting and application management under contractual service arrangements, using SAP Basis and Solution Manager capabilities to administer system patches, transports and operational monitoring. The arrangement emphasized centralized administration and managed application operations to sustain large scale logistics and supply chain SAP workloads.
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Philips | Manufacturing | 67247 | $18.0B | Netherlands | SAP | SAP Application Management Services (AMS) | IT Service Management | 2012 | T-Systems |
In 2012, Philips engaged SAP Application Management Services (AMS) under an IT Service Management engagement to support its global SAP transaction and operations landscape. The contract positioned SAP Application Management Services as the operational layer for Philips' SAP environment, delivered with cloud hosting and application management by T-Systems, an SAP certified global provider.
SAP Application Management Services coverage included typical AMS functional modules such as SAP Basis and application operations, and operational use of SAP Solution Manager alongside core SAP ERP components inferred from the scope of the services. Day to day capabilities described aligned with IT Service Management practices, including application monitoring, incident and problem management, patch and transport coordination, and configuration management tied to SAP operations.
T-Systems provided the cloud hosting and run operations for the global SAP estate, operating as the service delivery partner and governance point for application management across Philips regions and sites. Governance and operational workflows were structured around the SAP certified provider model, with T-Systems responsible for ongoing AMS delivery, cloud hosting orchestration, and joint operational oversight with Philips IT.
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Shell | Oil, Gas and Chemicals | 96000 | $284.3B | United Kingdom | SAP | SAP Application Management Services (AMS) | IT Service Management | 2012 | T-Systems |
In 2012, Shell implemented SAP Application Management Services (AMS) with T-Systems as the service provider. The SAP Application Management Services implementation was delivered as an IT Service Management engagement using T-Systems cloud hosting and application management environment to support Shell's global SAP landscape and transactional workloads.
The AMS engagement encompassed operational management of core SAP ERP capabilities, with explicit operational coverage for financial modules such as FI and CO inferred from the described application management scope. SAP Basis administration and SAP Solution Manager operations were central capabilities, covering system administration, patch management, batch and job control, and monitoring.
T-Systems operated the environment from its cloud and hosting estate, integrating application management with Shell's global transactional processing and enterprise SAP landscape. The operational coverage targeted enterprise business functions that depend on SAP transactional systems, including finance and back-office processing across Shell's worldwide operations.
Governance was structured around a centralized AMS service management model, with T-Systems responsible for application operations, incident and problem management, and orchestration of SAP Basis and Solution Manager workflows, while interfacing with Shell IT and business process owners for operational handoffs and service continuity.
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