List of SAP Contact Center 365 Customers
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Since 2010, our global team of researchers has been studying SAP Contact Center 365 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Contact Center 365 for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Contact Center 365 for Call Center include: Spire, a United States based Utilities organisation with 3584 employees and revenues of $2.20 billion, Sole-Mizo Hungary, a Hungary based Consumer Packaged Goods organisation with 1200 employees and revenues of $351.0 million, Sourcegas, a United States based Utilities organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP Contact Center 365, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SAP Contact Center 365 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Sole-Mizo Hungary | Consumer Packaged Goods | 1200 | $351M | Hungary | SAP | SAP Contact Center 365 | Call Center | 2014 | Comtrust Poland |
In 2014, Sole-Mizo Hungary implemented SAP Contact Center 365, a Call Center application, integrated with SAP CRM at its Hungary headquarters to modernize customer service processes for its food business in Central Eastern Europe. The agreement was signed in April 2014 and after six months the integrated CRM and contact center went live at the Hungary HQ.
The deployment of SAP Contact Center 365 was configured to provide omnichannel interaction handling and an agent desktop tightly coupled with SAP CRM, enabling centralized customer interaction history, case creation, and routing workflows. Configuration work included interaction routing, session handling, and CRM linked contact records to align front line service agents with existing customer master data and case management processes.
Integration with SAP CRM at the Hungary headquarters established bi directional synchronization between contact center sessions and CRM records, preserving customer context across interactions. Comtrust Poland led the implementation with HostLogic as the local SAP partner, coordinating with Sole-Mizo IT and service teams, and the operational scope focused on customer service and contact center operations supporting the companys Central Eastern European food business.
Project governance followed a vendor SI and client model with phased configuration, testing, and a six month timeline from contract signature to go live. The rollout centralized contact center operations at the Hungary HQ and included process redesign for case handling and agent workflows to support the integrated SAP Contact Center 365 and SAP CRM environment.
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Sourcegas | Utilities | 10 | $2M | United States | SAP | SAP Contact Center 365 | Call Center | 2011 | n/a |
In 2011, SourceGas implemented SAP Contact Center 365 as its primary Call Center application as part of a utilities customer service and field operations transformation. The implementation positioned SAP Contact Center 365 to centralize inbound and outbound customer interactions across its US regions.
The deployment included standard Call Center capabilities such as computer telephony integration, agent desktop with interaction history, omnichannel routing, and real time reporting and analytics. These modules were configured to support customer service, dispatch coordination, and case management workflows typical for small utilities operations.
Vendor and partner case material describes integrations between SAP Contact Center 365 and SAP CRM, and links to workforce and mobile solutions to coordinate field dispatch and mobile tasking across customer service and field operations teams. The integration created synchronized customer records and work order handoffs to support operational continuity across regions.
Governance emphasized unified interaction handling and revised contact center workflows to coordinate with field operations, with central administration of agent profiles and routing rules. SAP community content credits the overall implementation with halving call handling times and improving customer satisfaction.
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Spire | Utilities | 3584 | $2.2B | United States | SAP | SAP Contact Center 365 | Call Center | 2024 | Vass |
In 2024 Spire implemented SAP Contact Center 365 across its US utility call centers to unify IVR, routing and reporting. The deployment targeted roughly 300 agents and sought to standardize customer interactions across divisions.
The SAP Contact Center 365 implementation configured IVR flows, skills based routing, agent desktop workflows and consolidated reporting capabilities aligned with the Call Center category. Configuration work included call flow scripting, routing rule sets and reporting schemas to centralize queue management and standardize interaction handling.
Integration delivered by VASS connected SAP Contact Center 365 to SAP CRM and SAP ECC so that customer records, account and billing context could be surfaced to agents and fed into consolidated reporting. VASS executed the integrated contact center and IVR solution in a 22 week project, implementing end to end connectivity between the contact center platform, CRM and ECC modules.
Operational coverage focused on Spire’s US utility call centers and cross division reporting, with governance updates to standardize call handling and reporting processes. The rollout produced consolidated reporting and lower support requirements across divisions as reported by the implementation partner.
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