List of SAP Entitlement Management Customers
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Since 2010, our global team of researchers has been studying SAP Entitlement Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Entitlement Management for Subscription and Recurring Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Entitlement Management for Subscription and Recurring Billing include: Roche, a Switzerland based Life Sciences organisation with 112774 employees and revenues of $80.28 billion, Roche, a Switzerland based Consumer Packaged Goods organisation with 103605 employees and revenues of $67.92 billion, Honeywell, a United States based Manufacturing organisation with 95000 employees and revenues of $36.66 billion, ServiceNow, a United States based Professional Services organisation with 26293 employees and revenues of $10.98 billion and many others.
Contact us if you need a completed and verified list of companies using SAP Entitlement Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Honeywell | Manufacturing | 95000 | $36.7B | United States | SAP | SAP Entitlement Management | Subscription and Recurring Billing | 2024 | n/a |
In 2024, Honeywell implemented SAP Entitlement Management as part of a broader Subscription and Recurring Billing initiative. The deployment accompanied a simultaneous implementation of SAP S/4HANA for billing and revenue innovation and SAP CPQ to unify software sales, subscription billing and provisioning across its global organization.
SAP Entitlement Management was configured to manage entitlement records, subscription lifecycle orchestration and automated provisioning workflows, while SAP S/4HANA handled billing and revenue recognition functions. The implementation integrated quoting through SAP CPQ with entitlement validation and subscription activation, providing a single path from commercial configuration to billing orchestration.
Operational coverage spanned software sales, finance and provisioning teams across Honeywell’s worldwide commercial footprint, aligning product catalog definitions and subscription pricing rules across systems. The technical architecture centralized entitlement and order orchestration logic, reducing manual handoffs between sales quoting and back office billing processes.
Governance and process changes included consolidated order-to-cash controls and a streamlined commercialisation workflow governed by shared configuration and entitlement datasets. Company reporting and Honeywell executives indicated the integrated solution reduced quote to provision cycle times to near instantaneous speeds and improved end to end subscription order to cash flows.
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Roche | Life Sciences | 112774 | $80.3B | Switzerland | SAP | SAP Entitlement Management | Subscription and Recurring Billing | 2023 | Accenture |
In 2023, Roche implemented SAP Entitlement Management as a core component of a software monetization platform built on SAP Subscription Billing and SAP Entitlement Management to enable digital healthcare subscription services, operating within the Subscription and Recurring Billing category. The program targeted commercialization of digital products and services to support patient care, provider workflows, and institutional efficiency, positioning Roche to offer self-service subscription experiences and flexible billing models.
The implementation configured modules for product catalog and pricing management, entitlement orchestration, order fulfillment, billing and invoicing, tax handling, accounts receivable connectivity, and revenue recognition. SAP Entitlement Management was used to manage customer entitlements and to synchronize subscription state with the monetization engine, while SAP Subscription Billing supported subscription types, usage plans, one-time fees, tiered pricing, installment payments, discounts, and flexible billing timing consistent with Subscription and Recurring Billing functionality.
The deployment used a composable architecture leveraging SAP open APIs, integrating SAP Subscription Billing and SAP Entitlement Management with Roche enterprise systems through eight enterprise integrations and a financial back end for billing, invoicing, accounts receivable, taxes, and revenue accounting. The program was delivered by a cross-functional team including Roche, SAP, and implementation partner Accenture, and the entitlement solution interfaces with customer service and provisioning systems to automate order-to-cash and entitlement fulfillment workflows.
Governance followed an agile greenfield approach with business users embedded from project start to enable iterative adjustments, the first go-live completed in four and a half months across three countries. Within one year the platform was live in 16 countries, supporting 16 digital products with plans for over 50 additional products, and roadmap work to expose front-office and customer self-service capabilities for sales and partners.
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Roche | Consumer Packaged Goods | 103605 | $67.9B | Switzerland | SAP | SAP Entitlement Management | Subscription and Recurring Billing | 2022 | Accenture |
In 2022 Roche implemented SAP Entitlement Management and SAP Subscription Billing to build a software monetization platform in Basel, Switzerland. The implementation targeted digital subscription services in the Subscription and Recurring Billing category and automated core commerce workflows including order-to-cash, provisioning and entitlement fulfilment.
The deployment combined SAP Entitlement Management with SAP Subscription Billing to centralize entitlement data and instrument automated provisioning across subscription products, establishing a single entitlement service for downstream fulfillment. Functional capabilities implemented included entitlement lifecycle management, subscription order orchestration, billing event generation and fulfillment triggers to support digital service activation and access control.
The program was executed as an agile greenfield project with Accenture as the implementation partner, reaching an initial go-live in 4.5 months across three countries and scaling to 16 countries within a year. Architecture and rollout emphasized a centralized entitlement visibility layer to support cross-country provisioning and consistent order-to-cash flows while enabling iterative regional deployments.
Operational scope included commercial and technical teams responsible for subscription billing, provisioning and revenue operations, with governance oriented around sprint-based delivery and phased country rollouts. The implementation delivered faster provisioning and centralized entitlement visibility as stated by the program documentation, and established a repeatable platform foundation for expanding subscription services.
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Professional Services | 26293 | $11.0B | United States | SAP | SAP Entitlement Management | Subscription and Recurring Billing | 2022 | n/a |
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