List of SAP S/4 HANA - Claims Management (FS-CM) Customers
Walldorf, 69190,
Germany
Since 2010, our global team of researchers has been studying SAP S/4 HANA - Claims Management (FS-CM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP S/4 HANA - Claims Management (FS-CM) for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP S/4 HANA - Claims Management (FS-CM) for Insurance Claims Management include: AOK Baden-Württemberg Germany, a Germany based Healthcare organisation with 10500 employees and revenues of $18.92 billion, Nan Shan Life Insurance, a Taiwan based Insurance organisation with 4000 employees and revenues of $1.04 billion, Auto Club Group, a United States based Insurance organisation with 7000 employees and revenues of $700.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP S/4 HANA - Claims Management (FS-CM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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AOK Baden-Württemberg Germany | Healthcare | 10500 | $18.9B | Germany | SAP | SAP S/4 HANA - Claims Management (FS-CM) | Insurance Claims Management | 2007 | AOK SYSTEMS | In 2007 AOK Baden-Württemberg Germany implemented SAP S/4 HANA - Claims Management (FS-CM) in the Insurance Claims Management category. The deployment was executed with vendor SAP and system integrator AOK SYSTEMS, and focused on centralizing health claims processing and electronic case management across the insurer's operational footprint. Configuration work centered on claims lifecycle orchestration, case record consolidation, and rules-driven benefits adjudication consistent with Insurance Claims Management functional workflows. Implementation governance adopted a staged rollout approach with handler-centric configuration and training, aligning claims handling workflows to a central electronic case view and standardized process controls. AOK Rheinland‑Pfalz implemented SAP Claims Management as part of its Oscare industry solution to automate Leistungsmanagement and provide a central electronic case view for handlers, a rollout that covered approximately 1,900 handlers across 104 offices and shortened processing times while improving customer service according to CIO.DE. The overall architecture positioned SAP S/4 HANA - Claims Management (FS-CM) as the core claims orchestration layer, enabling unified case handling, centralized data records, and standardized workflows across front-line handlers and back-office benefits processing. | |
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Auto Club Group | Insurance | 7000 | $700M | United States | SAP | SAP S/4 HANA - Claims Management (FS-CM) | Insurance Claims Management | 2013 | n/a | In 2013, Auto Club Group implemented SAP S/4 HANA - Claims Management (FS-CM) for Insurance Claims Management to simplify claims handling and improve customer service. The deployment targeted claims operations and customer service functions across the insurer's United States operations, aligning the SAP S/4 HANA - Claims Management (FS-CM) configuration with core claims workflows and contact center interactions. The implementation emphasized core Insurance Claims Management capabilities, including digital claim intake, end-to-end case management, adjudication workflows, and claims payment orchestration, with workflow automation to accelerate decisioning. Configuration work focused on embedding business rules and claim triage logic, and on streamlining contact center routing and claims handoffs to reduce average handling time as described in SAP industry commentary. Governance centered on centralized claims process standardization and workflow controls, with operational ownership assigned to claims handlers and customer service teams to enforce triage, escalation, and quality controls. SAP reported that Auto Club Group's use of SAP Claims reduced the time customers spent on the phone by about 50 percent, a stated outcome from the SAP reference; no other outcome or cost details were provided. | |
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Nan Shan Life Insurance | Insurance | 4000 | $1.0B | Taiwan | SAP | SAP S/4 HANA - Claims Management (FS-CM) | Insurance Claims Management | 2014 | Bancon | In 2014 Nan Shan Life Insurance embarked on a multi-year SAP transformation in June 2014 to modernize CRM, BI and core insurance operations on HANA, implementing SAP S/4 HANA - Claims Management (FS-CM) as part of the Insurance Claims Management scope. Bancon was enlisted by SAP as the services integrator for the migration and the program explicitly included claims alongside policy administration and collections. The SAP S/4 HANA - Claims Management (FS-CM) deployment centralized claims processing and case management workflows to support end-to-end claims lifecycle activities, including intake, adjudication, and settlement orchestration. Functional emphasis aligned with Insurance Claims Management capabilities, with configuration focused on claims workflow orchestration, role-based processing, and data consolidation on the HANA platform. Integrations were executed across CRM, BI, policy administration, and collections domains as part of the broader SAP on HANA architecture, enabling shared master data and analytical reporting through the SAP HANA data layer. Operational scope covered Nan Shan Life Insurance core insurance functions in Taiwan, with the implementation positioned to serve underwriting, claims operations, customer service, and finance teams. Delivery followed a phased approach, with Bancon operating as the services integrator under SAP coordination, and the migration completed without data loss. The phased rollout produced earlier benefits for incremental capabilities and allowed staged adoption of Insurance Claims Management processes while preserving data integrity. |
Buyer Intent: Companies Evaluating SAP S/4 HANA - Claims Management (FS-CM)
- SCHUFA, a Germany based Banking and Financial Services organization with 3200 Employees
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