List of SAP Self-Service Accelerator for Utilities Customers
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Since 2010, our global team of researchers has been studying SAP Self-Service Accelerator for Utilities customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Self-Service Accelerator for Utilities for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Self-Service Accelerator for Utilities for Customer Engagement include: Duke Energy, a United States based Utilities organisation with 26413 employees and revenues of $30.36 billion, Dominion Energy, a United States based Utilities organisation with 14700 employees and revenues of $14.46 billion, San Diego Gas & Electric, a United States based Utilities organisation with 4000 employees and revenues of $2.60 billion and many others.
Contact us if you need a completed and verified list of companies using SAP Self-Service Accelerator for Utilities, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dominion Energy | Utilities | 14700 | $14.5B | United States | SAP | SAP Self-Service Accelerator for Utilities | Customer Engagement | 2019 | Accenture |
In 2019 Dominion Energy implemented SAP Self-Service Accelerator for Utilities as part of a broader SAP-powered utilities platform to modernize customer engagement and service operations. The project supported the company Customer Engagement strategy and was hosted on Microsoft Azure, targeting a production scale of more than one million customer accounts across billing, payments and meter data workflows.
The implementation combined SAP Self-Service Accelerator for Utilities with SAP S/4HANA for Utilities and SAP C4C, delivering six modern user experience applications and eight defined high-touch customer journeys that address more than 70% of customer requests. The program used Accenture’s Customer 360 framework to consolidate customer interactions, communications and account data, and included a mobile channel that reached over one million active users and processed roughly seven million transactions month to month.
Architecturally the solution integrated Siemens Advanta EnergyIP for Meter Data Management and introduced a Java 2 Connector J2C implementation for CIS connectivity at scale, with an SAP Application Programming Interface Management layer enabling integration enablement across systems. Identity and access were implemented with full-scale identity and access management including SAP Customer Data Cloud for digital channel authentication, and identity access governance for SAP C4C user provisioning, while SAP Solution Manager Business Process Change Analyzer was used for impact analysis and change control.
Dominion Energy engaged Accenture as the systems integrator and delivery partner, with Accenture providing implementation, surge support, temporary backfill to enable training, and ongoing application management and infrastructure support services. The rollout included large scale training and reskilling of over 2,000 users and a coordinated cutover sequence that executed a simultaneous CIS and MDM implementation within a four day cutover window.
The program produced measurable operational results reported within the first 100 days, including 99.99 percent processing accuracy for 7.4 million payments and 99.16 percent printing for 9.3 million invoices, continued growth in e-billing adoption, and sustained mobile engagement with more than 1.2 million active users. The implementation achieved multiple first of its kind milestones for North American utilities and received industry recognition, including awards for customer service excellence.
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Duke Energy | Utilities | 26413 | $30.4B | United States | SAP | SAP Self-Service Accelerator for Utilities | Customer Engagement | 2019 | n/a |
In 2019, Duke Energy deployed SAP Self-Service Accelerator for Utilities to advance a program to digitalize customer service and enable more direct customer interaction. The SAP Self-Service Accelerator for Utilities platform provided a CX layer allowing customers to view and track consumption, pay bills, receive alerts and notifications and connect with the utility anytime, anywhere. This initiative supported Duke Energy's move toward a customer centered operating model for service delivery.
Implementation work centered on configuring the Customer Engagement capabilities of SAP Self-Service Accelerator for Utilities, including customer account portals, online bill presentment and payment flows, consumption visualization and notification services. The deployment implemented standard Customer Engagement functional workflows such as authentication and account management, usage display and billing presentment, payment orchestration and outbound alerts to support self service and assisted service channels. These capabilities directly addressed customer service and billing operations.
Operational ownership aligned with customer service and billing organizations, with governance focused on service workflows, access controls and channel routing to operationalize the new CX platform. Rollout emphasized portal and mobile access to enable customers to engage with Duke Energy across channels, and the SAP Self-Service Accelerator for Utilities aligned Duke Energy to a more customer centered service posture.
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San Diego Gas & Electric | Utilities | 4000 | $2.6B | United States | SAP | SAP Self-Service Accelerator for Utilities | Customer Engagement | 2020 | n/a |
In 2020, San Diego Gas & Electric implemented SAP Self-Service Accelerator for Utilities to extend self-service capabilities and simplify customer interactions. San Diego Gas & Electric implemented SAP Self-Service Accelerator for Utilities to modernize Customer Engagement for its customer service and digital engagement functions.
The SAP Self-Service Accelerator for Utilities deployment prioritized customer-facing capabilities common to Customer Engagement, including self-service account management, billing inquiry workflows, outage and service notifications, and preference management. Configuration work emphasized reusable cloud CX components and templated user interfaces to reduce bespoke front-end development and accelerate rollout across channels. Automation of routine service requests and guided case creation were included to streamline contact center transfers and reduce manual touchpoints.
Integrations were built to surface customer data from SAP C/4HANA and adjacent SAP back-office systems, creating a unified customer profile for online interactions, billing inquiries, and service notifications. The system was delivered on a cloud customer experience platform supplied by SAP and SEW, with operational coverage focused on customer service, digital engagement, and IT architecture teams. Deployment architecture centered on an SAP-first approach to simplify the broader application landscape and centralize customer data.
Program governance was led by Dan Linder as Program Manager for SAP C/4HANA and Sandra Webb as Digital Customer Engagement Lead, with technical advocacy from Harish Raju. The initiative framed a customer-first digital strategy, aiming to create a proactive and positive customer experience, simplify overall IT architecture through an SAP-first approach, and deliver an industry-leading digital customer engagement platform using SAP Self-Service Accelerator for Utilities.
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Buyer Intent: Companies Evaluating SAP Self-Service Accelerator for Utilities
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SAP Self-Service Accelerator for Utilities. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SAP Self-Service Accelerator for Utilities for Customer Engagement include:
- Sydney Water, a Australia based Utilities organization with 3495 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD SAP Self-Service Accelerator for Utilities Coverage
SAP Self-Service Accelerator for Utilities is a Customer Engagement solution from SAP.
Companies worldwide use SAP Self-Service Accelerator for Utilities, from small firms to large enterprises across 21+ industries.
Organizations such as Duke Energy, Dominion Energy and San Diego Gas & Electric are recorded users of
SAP Self-Service Accelerator for Utilities for Customer Engagement.
Companies using SAP Self-Service Accelerator for Utilities are most concentrated in Utilities, with adoption spanning over 21 industries.
Companies using SAP Self-Service Accelerator for Utilities are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP Self-Service Accelerator for Utilities across Americas, EMEA, and APAC.
Companies using SAP Self-Service Accelerator for Utilities range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 66.67%.
Customers of SAP Self-Service Accelerator for Utilities include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP Self-Service Accelerator for Utilities customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.