List of ServiceNow Employee Experience Customers
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Since 2010, our global team of researchers has been studying ServiceNow Employee Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Employee Experience for Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Employee Experience for Employee Experience include: Accenture, a Ireland based Professional Services organisation with 791000 employees and revenues of $64.90 billion, Standard Chartered Bank, a United Kingdom based Banking and Financial Services organisation with 80695 employees and revenues of $19.81 billion, CH Robinson, a United States based Transportation organisation with 14000 employees and revenues of $17.70 billion, Zoom Communications, a United States based Professional Services organisation with 7412 employees and revenues of $4.67 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Employee Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Employee Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Accenture | Professional Services | 791000 | $64.9B | Ireland | ServiceNow | ServiceNow Employee Experience | Employee Experience | 2020 | n/a |
In 2020, Accenture implemented ServiceNow Employee Experience within a coordinated Accenture ServiceNow Business Group investment to accelerate platform driven employee workflows and self service. The deployment was framed as part of a multi million dollar commitment to scale digital workflow capabilities that improve employee engagement, remote work programs, and mobile access to services.
Accenture configured ServiceNow Employee Experience to centralize core Employee Experience capabilities, consolidating employee engagement workflows, invoice processing, asset management, artificial intelligence for IT operations, and a universal service desk. Implementations emphasized service catalog driven automation, self service portals and the Now Mobile app to deliver personalized employee interactions consistent with the Employee Experience category.
Operational integrations focused on instrumenting IT operations and applied intelligence features, leveraging ServiceNow discovery and AIOps oriented workflows to produce top down service visibility and reduce manual handoffs. The rollout covered cross functional business functions including HR facing employee engagement, IT service management, finance for invoice processing, and enterprise asset management, with the Now Mobile app rolled out to more than 500,000 employees as part of the program.
Governance was organized through the Accenture ServiceNow Business Group, staffed by roughly 8,500 Accenture professionals skilled in ServiceNow, and structured to produce industry and domain specific solutions for telecommunications, financial services, government, manufacturing, healthcare and life sciences. The governance and program design emphasized platform centric standardization of workflows, centralized platform development and joint solution development between Accenture and ServiceNow to deliver modernized, mobile first employee experiences.
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CH Robinson | Transportation | 14000 | $17.7B | United States | ServiceNow | ServiceNow Employee Experience | Employee Experience | 2019 | n/a |
In 2019, CH Robinson implemented ServiceNow Employee Experience as its centralized Employee Experience platform to standardize HR service delivery across its global operations. The rollout was part of a broader HR technology program run by CH Robinson's HR Technology team, concurrent with a global Workday implementation, positioning ServiceNow Employee Experience as the primary employee portal and service layer.
Configuration emphasized ServiceNow Employee Experience capabilities typical of the Employee Experience category, including HR service delivery and case management, an employee self service portal, onboarding and offboarding workflows, knowledge management, and a service catalog for HR and workforce services. The implementation was aligned with Workday workstreams including HCM, Benefits, Recruiting, Talent, Absence, Compensation, Payroll and Integrations, and it was coordinated alongside Cornerstone as the company learning solution, creating interconnected HR and learning experiences.
Governance was led by the internal HR Technology organization, which maintained a dynamic roadmap and continuous improvement cadence to expand ServiceNow functionality globally. The program explicitly supported process standardization across disparate regions and was positioned to support company growth and acquisitions, and CH Robinson reported that these combined initiatives enhanced the global employee experience and promoted standardized HR processes.
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Standard Chartered Bank | Banking and Financial Services | 80695 | $19.8B | United Kingdom | ServiceNow | ServiceNow Employee Experience | Employee Experience | 2019 | n/a |
In 2019 Standard Chartered Bank deployed ServiceNow Employee Experience as a strategic internal platform to centralize HR services and improve day-to-day employee operations. The rollout targeted the bank’s approximately 86,000 employees across more than 60 markets and reached about 40% of the bank’s total market coverage by the time of reporting, positioning ServiceNow as one of the bank’s main internal technology platforms.
The ServiceNow Employee Experience implementation encompassed large-scale knowledge management and HR service catalog capabilities, including roughly 20,000 FAQs and over 5,000 knowledge articles. The bank built more than 160 custom HR services and 90 HR Service Catalogue items, and implemented 138 automated digital workflows to manage transactional tasks such as forms processing, letter generation and case creation, while redesigning the HR portal using employee insights and usability testing.
Standard Chartered framed the program as a people-centred design initiative, embedding usability research, persona development, user testing and formal adoption management into the delivery model. Change activities emphasized assessment of impact post go-live and iterative prioritization of the employee experience, reflecting an operational focus on how new services perform in real work conditions rather than on technology alone.
Governance was articulated through a formal service promise labeled thoughtful, timely & trusted and an end-to-end accountability model to make ownership and service expectations explicit. The bank describes ongoing adaptation of platform configurations to meet emerging constraints, plans to complete the global ServiceNow deployment, and intends to launch a chatbot and mobile pilot while integrating ServiceNow technologies with other platforms, with the bank reporting an upswing in customer satisfaction where ServiceNow is live.
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Professional Services | 7412 | $4.7B | United States | ServiceNow | ServiceNow Employee Experience | Employee Experience | 2020 | n/a |
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