List of ServiceNow Impact Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Impact customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Impact for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Impact for Customer Experience include: Ministry of the Armed Forces France, a France based Government organisation with 266052 employees and revenues of $58.08 billion, News Corp, a United States based Media organisation with 22300 employees and revenues of $8.45 billion, Infor, a United States based Professional Services organisation with 17000 employees and revenues of $3.67 billion, Anaplan, a United States based Professional Services organisation with 2200 employees and revenues of $1.02 billion, State of Montana, a United States based Government organisation with 3500 employees and revenues of $750.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Impact, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Impact customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acronym Solutions | Professional Services | 150 | $20M | Canada | ServiceNow | ServiceNow Impact | Customer Experience | 2023 | n/a |
In 2023, Acronym Solutions implemented ServiceNow Impact as part of its Customer Experience platform to centralize service delivery and customer engagement across its Ontario, Canada operations. The deployment aligned with a broader shift to standardize service and support workflows across engineering, IT, service center, sales, marketing, and field teams at a 150 person information and communications technology firm.
Acronym Solutions configured ServiceNow Impact alongside Telecommunications Service Management, Telecommunications Service Operations Management, and Order Management for Telecommunications, and built customer-facing portals and ServiceNow dashboards to provide a single pane of glass for orders, change requests, and performance reporting. The implementation emphasized low-code extension points and intuitive administrative tools to automate manual steps, route work, and accelerate new service provisioning from days to minutes and new deployments from weeks to hours.
Integrations were executed using Service Bridge to connect Acronym Solutions with enterprise customers' ServiceNow instances, enabling electronic bonding style connections for order orchestration and third-party task distribution. The deployment supports omni-channel experiences and granular access controls to enforce security and data privacy while connecting customers, suppliers, partners, and employees, and Acronym plans to further pair ServiceNow Impact with its telecom solutions and an upcoming CRM integration.
Governance changes centralized workflows into ServiceNow as the system of record, standardizing processes so all teams funnel activity into a unified platform, and enabling targeted launch of low-code solutions tied to SLAs and case management. Outcomes reported by Acronym Solutions include a 3900% increase in incoming service requests without increasing headcount, a 60% uplift in customer satisfaction scores, 50% faster customer order fulfillment, and substantial reductions in manual copy and paste work through automated email ingestion and routing, following the EY assisted rollout.
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Anaplan | Professional Services | 2200 | $1.0B | United States | ServiceNow | ServiceNow Impact | Customer Experience | 2022 | n/a |
In 2022, Anaplan implemented ServiceNow Impact to advance Customer Experience. ServiceNow Impact, built on the Now Platform, delivers a personalized digital experience that combines AI powered recommendations, a value journey builder, and AI curated content to visualize and track transformation value in real time.
Deployment emphasized ServiceNow Impact functional modules including prescriptive guidance, preventative tools, premium technical support, Impact Accelerators for goal specific fixed scoped offerings, and expanded Now Learning training and certification programs. Configuration focused on role based training, expert coaching, and tailored content to amplify internal expertise and align Anaplan’s global technology organization priorities to the ServiceNow technology in use.
Operational coverage centered on customer experience support and adjacent support and service workflows, with governance structured around dedicated expert teams, prescriptive guidance and tailored training delivered through the ServiceNow Impact digital interface. Rollout and adoption were framed by role and business function to scale skills across teams and to create a strategic roadmap for customer engagement.
Anaplan reported that ServiceNow Impact is helping the company achieve its strategy and maximize the value of its ServiceNow investment, while enabling development of a roadmap to scale and elevate its customer first vision.
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Infor | Professional Services | 17000 | $3.7B | United States | ServiceNow | ServiceNow Impact | Customer Experience | 2022 | n/a |
In 2022 Infor adopted ServiceNow Impact to advance its Customer Experience initiatives. ServiceNow Impact is built on the Now Platform and was provisioned as a customer experience capability to centralize visibility into value and to accelerate returns on large scale technology investments.
The implementation emphasizes ServiceNow Impact modules including AI powered recommendations, a value journey builder for real time tracking, AI curated content and prescriptive guidance, Impact Accelerators for goal specific, fixed scoped activations, and premium technical support. The deployment also incorporated Now Learning training and certification programs to raise role specific skills and to operationalize adoption across support and service teams.
Infor integrated ServiceNow Impact with ServiceNow Customer Service Management to improve support operations and to promote collaboration across business functions, an integration cited by Infor leadership as central to improving customer engagement. The Now Platform provides the underlying digital experience and recommendation engine that feeds role based insights, peer and industry benchmarks, and proactive prevention tools into operational support workflows.
Governance around the implementation included role based training, expert coaching, tailored advisory sessions, and prescriptive guidance to align the global technology organization priorities to the ServiceNow technology in use. Process changes focused on standardizing how value journeys are measured and on activating Impact Accelerators as prescriptive packages to align innovation strategy to business outcomes.
Infor leadership reported that ServiceNow Impact helps improve support operations, ensures better cross functional collaboration, and provides tailored strategic guidance to maximize the value of their ServiceNow investment. ServiceNow Impact as implemented at Infor is positioned as a Customer Experience capability supporting support operations and customer engagement through centralized recommendations and training.
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Ministry of the Armed Forces France | Government | 266052 | $58.1B | France | ServiceNow | ServiceNow Impact | Customer Experience | 2018 | n/a |
In 2018, the Ministry of the Armed Forces France implemented ServiceNow Impact as part of a broader ServiceNow suite including IT Service Management, Strategic Portfolio Management, Application Portfolio Management, and Customer Service Management to address Customer Experience needs. The initiative targeted the General Secretariat, which comprises roughly 75,000 staff providing support across finance, legal, human resources and military affairs, and sought to accelerate service delivery while avoiding bespoke platforms for each request. The environment cited more than 3,000 separate systems as the operational backdrop for the program.
The implementation centralized key functional modules, deploying ITSM, SPM, APM, CSM and ServiceNow Impact alongside ServiceNow App Engine to develop tailored applications for specific business processes. ServiceNow Impact was used to standardize customer interaction workflows, and the program leveraged ServiceNow’s pre-packaged workflows and process templates to accelerate configuration and reduce time to value. The design also included automation options such as robotic process automation, chatbots and artificial intelligence to shorten deployment cycles.
Deployment architecture prioritized an on-premises installation to meet the Ministry’s critical security requirements, while the multi-service platform was configured to manage a wide range of processes across the General Secretariat. The implementation scope explicitly covered support functions in finance, legal, HR and military affairs, and was organized to shepherd process orchestration across the existing array of systems rather than requiring new platforms per use case. App Engine was the primary mechanism for building role-specific forms, approvals and service catalogs aligned to operational needs.
Governance and rollout emphasized platform-level control and reusable workflows, shifting the organization away from single-purpose builds toward catalog driven service provisioning. Leaders directed centralized governance to enforce common data and workflow standards, while App Engine enabled departmental teams to request and obtain tailored services without separate platform projects. The stated outcomes included accelerated service delivery and conformity with security mandates, with ServiceNow Impact serving as the Customer Experience component within the consolidated ServiceNow environment.
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News Corp | Media | 22300 | $8.5B | United States | ServiceNow | ServiceNow Impact | Customer Experience | 2022 | n/a |
In 2022, News Corp adopted ServiceNow Impact as a Customer Experience application built on the Now Platform to accelerate value realization from its enterprise workflow investments. ServiceNow Impact is presented as a personalized digital experience that surfaces AI powered recommendations and real time tracking to align technology initiatives with business outcomes across the organization.
The implementation at News Corp centers on ServiceNow Impact functional modules including AI powered recommendations, a value journey builder, AI curated content, prescriptive guidance, proactive and preventative tooling, Impact Accelerators for goal specific fixed scoped offerings, premium technical support, and role based training and certifications delivered through the Now Learning update. ServiceNow Impact’s combination of expert coaching, tailored training, and an advisory model is implemented to amplify internal expertise and scale creator capacity for application development and operations.
Architecturally the deployment leverages the Now Platform as the runtime and analytics layer for ServiceNow Impact, with explicit operational alignment to ServiceNow Customer Service Management as referenced by peer customers for support operations integration. Operational scope at News Corp targets the global technology organization and touches cross functional business and HR service centers, IT and support operations, and customer engagement teams to coordinate workflows and improve service coordination.
Governance and process changes reported include role based enablement, prescriptive roadmapping tied to business outcomes, activation of Impact Accelerators as scoped interventions, and advisory sessions with dedicated expert teams. News Corp commentary in ServiceNow materials indicates the program is used to integrate and accelerate solutions, increase coordination across teams, and empower improved employee experience and customer engagement through structured training and strategic guidance provided by ServiceNow Impact.
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Government | 3500 | $750M | United States | ServiceNow | ServiceNow Impact | Customer Experience | 2022 | n/a |
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Professional Services | 150 | $25M | United States | ServiceNow | ServiceNow Impact | Customer Experience | 2023 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Impact
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Impact. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Impact for Customer Experience include:
- Talan, a France based Professional Services organization with 7100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Talan | Professional Services | 7100 | $971M | France | 2025-05-20 |
FAQ - APPS RUN THE WORLD ServiceNow Impact Coverage
ServiceNow Impact is a Customer Experience solution from ServiceNow.
Companies worldwide use ServiceNow Impact, from small firms to large enterprises across 21+ industries.
Organizations such as Ministry of the Armed Forces France, News Corp, Infor, Anaplan and State of Montana are recorded users of
ServiceNow Impact for Customer Experience.
Companies using ServiceNow Impact are most concentrated in Government, Media and Professional Services, with adoption spanning over 21 industries.
Companies using ServiceNow Impact are most concentrated in France and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Impact across Americas, EMEA, and APAC.
Companies using ServiceNow Impact range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 28.57%, large organizations with 1,001-10,000 employees - 28.57%, and global enterprises with 10,000+ employees - 42.86%.
Customers of ServiceNow Impact include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Impact customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.