List of ServiceNow Policy and Compliance Management Customers
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Since 2010, our global team of researchers has been studying ServiceNow Policy and Compliance Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Policy and Compliance Management for Governance, Risk and Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Policy and Compliance Management for Governance, Risk and Compliance include: ServiceNow, a United States based Professional Services organisation with 26293 employees and revenues of $10.98 billion, CACI International, a United States based Professional Services organisation with 25000 employees and revenues of $8.63 billion, DNB Bank, a Norway based Banking and Financial Services organisation with 11045 employees and revenues of $8.40 billion, TD Bank US, a United States based Banking and Financial Services organisation with 26714 employees and revenues of $6.60 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Policy and Compliance Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CACI International | Professional Services | 25000 | $8.6B | United States | ServiceNow | ServiceNow Policy and Compliance Management | Governance, Risk and Compliance | 2019 | n/a |
In 2019 CACI International implemented ServiceNow Policy and Compliance Management as a Governance, Risk and Compliance application to centralize policy lifecycle and compliance oversight. The deployment tied the ServiceNow Policy and Compliance Management application to finance-focused reporting needs and positioned it as the authoritative policy and compliance record for affected business functions.
Configuration centered on policy authoring, compliance assessments, evidence collection, and automated control status tracking, consistent with standard Governance, Risk and Compliance workflows. Access to reporting and policy artifacts was role-restricted, with configuration applied to align policy review and attestation workflows to Finance and Accounting responsibilities.
The implementation integrated with Enterprise Reporting (Cognos), leveraging Enterprise Reporting (Cognos) to extend financial-based reporting tools to Finance and Accounting staff as a role-restricted application. Remote access requirements were maintained, the reporting and policy environment requires token and VPN software when not on CACI network, preserving network and authentication constraints for off-network users.
Operational governance emphasized a centralized policy repository and role-based access controls, with process orchestration for policy approval and evidence collection embedded in the ServiceNow Policy and Compliance Management configuration. The rollout focused on embedding policy controls into Finance and Accounting operational workflows, while maintaining separation of duties through role restrictions and controlled reporting access.
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DNB Bank | Banking and Financial Services | 11045 | $8.4B | Norway | ServiceNow | ServiceNow Policy and Compliance Management | Governance, Risk and Compliance | 2020 | n/a |
In 2020 DNB Bank implemented ServiceNow Policy and Compliance Management as part of a broader ServiceNow Integrated Risk Management deployment. The implementation targets Governance, Risk and Compliance capabilities to centralize policy governance, automate controls and enable continuous monitoring across IT, third party and regulatory compliance domains. The deployment intent was to unify risk workflows and create a single source of policy and control truth for the bank.
ServiceNow Policy and Compliance Management was configured to support policy lifecycle management, automated policy controls and control testing, and scheduled control assessments. Configuration included policy libraries, mapped controls to regulatory requirements and automated evidence collection to support control testing and attestations. The implementation used platform automation to orchestrate control testing cycles and remediate control failures through workflow assignments.
The implementation spans risk, compliance, IT, vendor management and internal audit functions, aligning policy ownership to business units and regulatory reporting owners. Integrations were structured around IT systems, third party risk processes and regulatory compliance documentation flows to enable continuous monitoring and consolidated evidence. The deployment emphasizes control orchestration across operational domains rather than point solutions.
Governance was centralized with formal policy approval workflows, role based attestations and scheduled control testing to support regulatory inspections and internal audit cycles. Process changes included defined control owners, automated testing cadence and exception handling workflows to accelerate remediation and maintain audit trails. The ServiceNow Integrated Risk Management foundation provides the orchestration layer for policy to control mappings and continuous compliance.
The rollout delivered improved risk visibility and reduced capital bindings as stated by the customer, while enabling ongoing continuous monitoring and automated control testing across IT and third party scopes. ServiceNow Policy and Compliance Management is presented as the policy control plane within DNB Bank's Governance, Risk and Compliance architecture, supporting consolidated compliance evidence and control transparency.
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ServiceNow | Professional Services | 26293 | $11.0B | United States | ServiceNow | ServiceNow Policy and Compliance Management | Governance, Risk and Compliance | 2018 | n/a |
In 2018, ServiceNow deployed ServiceNow Policy and Compliance Management as part of an internal Now on Now Governance, Risk and Compliance program. The implementation used ServiceNow's Governance, Risk & Compliance suite to operate an internal IRM and GRC capability within the United States, positioning ServiceNow Policy and Compliance Management as the central application for policy and control workflows.
The deployment focused on ServiceNow Policy and Compliance Management modules, automating the policy lifecycle, control testing, and attestations. Configuration emphasized automated control certification workflows, policy authoring and approval sequencing, and scheduled attestation campaigns to streamline recurring compliance tasks.
Operational coverage targeted internal compliance, risk management, internal audit and security functions, with the module usage explicitly documented on ServiceNow's Now on Now page. Integrations were implemented where required to support control evidence collection and attestation routing, aligning operational processes to the Governance, Risk and Compliance application layer.
Governance changes included centralized policy ownership, automated attestations and formalized control testing processes to enforce recurring certification cycles. The program delivered significant reductions in control certification time and achieved multimillion dollar annual savings as reported by ServiceNow.
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Banking and Financial Services | 26714 | $6.6B | United States | ServiceNow | ServiceNow Policy and Compliance Management | Governance, Risk and Compliance | 2022 | NewRocket |
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