List of ServiceNow VAM Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
26293
$11.0B
Since 2010, our global team of researchers has been studying ServiceNow VAM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow VAM for Electronic Health Record from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow VAM for Electronic Health Record include: NSW Ministry of Health, a Australia based Government organisation with 183000 employees and revenues of $32.28 billion, NHS National Services Scotland, a United Kingdom based Healthcare organisation with 3600 employees and revenues of $1.00 billion, Children's Minnesota, a United States based Healthcare organisation with 7400 employees and revenues of $950.0 million, North Rhine‑Westphalia, a Germany based Government organisation with 1300 employees and revenues of $103.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow VAM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow VAM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Children's Minnesota | Healthcare | 7400 | $950M | United States | ServiceNow | ServiceNow VAM | Electronic Health Record | 2021 | n/a |
In 2021, Children’s Minnesota went live with ServiceNow Vaccine Administration Management, also referenced as ServiceNow VAM, completing the deployment in five days and using the application within an Electronic Health Record context to support large scale vaccination operations. The deployment focused on extending vaccination beyond staff to patient caregivers and the most vulnerable members of the community, aligning the application with clinical scheduling and vaccination delivery workflows.
The implementation configured appointment scheduling, patient registration and check in workflows, and clinical administration processes typical of Electronic Health Record vaccine management, enabling a shift from a walk in model to appointment driven throughput. ServiceNow Vaccine Administration Management was used to orchestrate end to end vaccination events, including queue management and documentation of administered doses, supporting clinical staff and infection prevention teams.
Operational ownership was held by the health system’s COVID-19 incident command center and senior director of infection prevention, ensuring the system supported staff vaccination, caregiver access, and community outreach programs. The rollout expanded across internal staff cohorts and external caregiver and patient populations, with process changes implemented quickly to enable appointment based clinics.
Children’s Minnesota reported concrete operational outcomes from the deployment, reducing wait times from three hours in a walk in model to twenty minutes with an appointment, and successfully vaccinating nearly 1,400 staff members, caregivers and community members in eleven hours. The rapid five day go live and the subsequent eleven hour vaccination event demonstrate the configuration and operational governance priorities used to scale vaccine administration through ServiceNow VAM within the health system’s Electronic Health Record environment.
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NHS National Services Scotland | Healthcare | 3600 | $1.0B | United Kingdom | ServiceNow | ServiceNow VAM | Electronic Health Record | 2021 | n/a |
In 2021, NHS National Services Scotland implemented ServiceNow VAM as an Electronic Health Record solution to support rapid vaccination workflows for Scottish citizens. The deployment centered on orchestrating appointment scheduling and clinical administration across regional vaccination sites, aligning clinical teams and administrative operations to support mass immunization efforts.
ServiceNow VAM was configured to deliver Electronic Health Record capabilities tailored to vaccination programs, including patient registration, appointment management, immunization record capture, consent documentation, and workflow-driven task assignment. Configuration emphasized form-based clinical documentation, automated workflow routing, and role-based access controls to support clinicians, site coordinators, and appointment teams.
Operational coverage focused on vaccination sites and regional coordination centers within Scotland, using a single workflow platform to manage appointment throughput and clinical documentation across participating sites. The implementation coordinated local site procedures and centralized vaccination workflows to streamline day-to-day operations.
Governance measures instituted clinical data capture standards, standardized operating procedures for appointment flow, and centralized oversight for exceptions and incident handling. The deployment of ServiceNow VAM supported the objective to help quickly vaccinate Scottish citizens.
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North Rhine‑Westphalia | Government | 1300 | $103M | Germany | ServiceNow | ServiceNow VAM | Electronic Health Record | 2021 | n/a |
In 2021, North Rhine‑Westphalia implemented ServiceNow VAM as an Electronic Health Record to orchestrate mass vaccination scheduling and administration across its public health services. The ServiceNow Vaccine Administration Management solution was configured to handle high concurrency, registering 120,000 people for vaccination appointments within two hours of launch and sustaining peak booking rates reported at 5,000 appointments per minute, with more than 7,000 page views recorded in a single second during the initial rollout.
Deployment centered on appointment scheduling and inventory control modules within ServiceNow VAM, including configurable scheduling logic for first and second dose workflows, walk up appointment registration for on‑site clinicians and staff, contact center scheduling interfaces that expose full appointment inventories rather than only first available slots, and rescheduling capabilities to move appointments between vaccination centers. The implementation emphasized operational workflows for clinicians, contact center agents and site staff, leveraging ServiceNow VAM’s case and queue management patterns to route appointment requests and manage vaccine inventory allocation.
The program integrated ServiceNow VAM with a multi‑party operational model, implemented in collaboration with T‑Systems and coordinated with regional stakeholders including the Association of Statutory Health Insurance Physicians of Westphalia‑Lippe and The German Red Cross DRK for broader rollout. ServiceNow supported expansion beyond North Rhine‑Westphalia into Saxony, where partners reported distribution of one million vaccines, indicating multi‑region operational coverage and partner orchestration rather than single‑site deployment.
Governance and workflow changes focused on centralized appointment inventory governance, contact center workflow redesign to allow agents broader scheduling choices, and site level procedures for in‑person registration and walk up appointments. ServiceNow’s introduction of Healthcare and Life Sciences Service Management, which leverages the same underlying technology as the Vaccine Administration Management solution, was positioned to extend these operational workflows into broader healthcare and life sciences front, middle and back office scenarios while maintaining the appointment scheduling and inventory management capabilities implemented in ServiceNow VAM.
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Government | 183000 | $32.3B | Australia | ServiceNow | ServiceNow VAM | Electronic Health Record | 2021 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow VAM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow VAM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow VAM for Electronic Health Record include:
- Talan, a France based Professional Services organization with 7100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow VAM Coverage
ServiceNow VAM is a Electronic Health Record solution from ServiceNow.
Companies worldwide use ServiceNow VAM, from small firms to large enterprises across 21+ industries.
Organizations such as NSW Ministry of Health, NHS National Services Scotland, Children's Minnesota and North Rhine‑Westphalia are recorded users of
ServiceNow VAM for Electronic Health Record.
Companies using ServiceNow VAM are most concentrated in Government and Healthcare, with adoption spanning over 21 industries.
Companies using ServiceNow VAM are most concentrated in Australia, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow VAM across Americas, EMEA, and APAC.
Companies using ServiceNow VAM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 25%.
Customers of ServiceNow VAM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow VAM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Electronic Health Record.