List of ServiceNow Vulnerability Response Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
26293
$11.0B
Since 2010, our global team of researchers has been studying ServiceNow Vulnerability Response customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Vulnerability Response for Vulnerability Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Vulnerability Response for Vulnerability Management include: Sun Life, a Canada based Banking and Financial Services organisation with 31768 employees and revenues of $20.98 billion, DNB Bank, a Norway based Banking and Financial Services organisation with 11045 employees and revenues of $8.40 billion, Wellstar Health System, a United States based Healthcare organisation with 30000 employees and revenues of $6.60 billion, Stellantis Spain, a Spain based Automotive organisation with 13600 employees and revenues of $5.63 billion, City of Raleigh, a United States based Government organisation with 3809 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Vulnerability Response, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Vulnerability Response customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Raleigh | Government | 3809 | $1.0B | United States | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2022 | n/a |
In 2022, City of Raleigh implemented ServiceNow Vulnerability Response as part of a broader ServiceNow standardization to strengthen Vulnerability Management across municipal IT operations. The deployment sits on a cloud-based Now Platform foundation that consolidated disparate service management tools into a centralized employee portal that sees over 300 daily visits, and it is positioned alongside existing ServiceNow modules driving self-service and automation.
ServiceNow Vulnerability Response was deployed together with IT Service Management Pro, IT Operations Management, Hardware Asset Management Pro, Strategic Portfolio Management, and HR Service Delivery. Configuration emphasized asset discovery feeding a maintained CMDB, automated ticket and request workflows, and orchestration capabilities consistent with Vulnerability Management use cases, while HR and onboarding flows use auto-populated personnel forms to reduce duplicate data entry.
Integrations include a direct ServiceNow integration with Microsoft Teams that exposes a virtual agent named Ral-E on the IT portal and Teams, enabling 24/7 request tracking and basic request deflection. The Vulnerability Response capability is instrumented to work with asset discovery and Hardware Asset Management Pro, aligning vulnerability triage with device and inventory records to improve operational prioritization across IT and security functions.
Governance and process changes centered on centralizing incident and project tracking using Strategic Portfolio Management to provide a single source of truth for developers, support specialists, and leadership. Cross-department workflows were restructured to reduce manual entry, enable cross-team fulfillment across HR, IT, Facilities, and Payroll, and to support automated handoffs from virtual agent interactions to live agents when escalation is required.
Documented outcomes from the broader ServiceNow program include a reduction in IT call center headcount from eight to two, estimated annual savings of 315000 dollars, 1302 hours saved annually through digitized HR forms, and 66 percent faster employee onboarding. City of Raleigh continues to extend ServiceNow capabilities to expand self-service for residents and to operationalize Vulnerability Management across its IT estate.
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DNB Bank | Banking and Financial Services | 11045 | $8.4B | Norway | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2020 | n/a |
In 2020, DNB Bank implemented ServiceNow Vulnerability Response to strengthen its Vulnerability Management capability across its banking IT estate and meet stringent regulatory requirements. The deployment formed part of a broader ServiceNow footprint already in use at DNB, positioned to reduce operational risk and support compliance with frameworks such as Schrems II, Basel III, and NIST.
The implementation combined ServiceNow Vulnerability Response with Integrated Risk Management, Security Incident Response, Software Asset Management, the Configuration Management Database, and DevOps modules to create an end to end security and risk workflow. ServiceNow Vulnerability Response was configured to track vulnerabilities linked to software assets and end of life risk, prioritize remediation tasks through automated assignments, and surface evidence in the CMDB so service owners could justify funding and patch activities.
Integrations were organized around the CMDB and Software Asset Management to ensure discovery and asset context informed vulnerability prioritization, while Security Incident Response supplied incident triage and workflow automation for critical events. Operational coverage explicitly included roughly 50 service owners managing nearly 1,000 IT applications along with the bank’s data center and cloud infrastructure footprint, and the solution supported coordination between centralized IT risk and distributed business risk managers.
Governance and process changes accompanied the technical rollout, with a centralized risk team, risk and security champions, and automated risk assessments that require service owners to collect live data, document mitigations, and close risks when resolved. The DevOps module was configured to provide predeployment code checks and an audit trail to enforce policy compliance and embed security gates into development pipelines.
Outcomes stated by DNB include greater trust in ServiceNow data compared to spreadsheets, a noticeable reduction in items contributing to operational risk, a reduction of capital bindings for the fiscal year, and very little downtime on critical services with few operational problems. ServiceNow Vulnerability Response continues to serve as DNB Bank Vulnerability Management for security and risk management across security, IT operations, and business risk functions.
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Finastra US | Banking and Financial Services | 3100 | $842M | United States | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2021 | n/a |
In 2021, Finastra US implemented ServiceNow Vulnerability Response as part of a coordinated ServiceNow ITOM expansion to improve security posture and asset visibility. ServiceNow Vulnerability Response is deployed as the Vulnerability Management capability to correlate discovered assets with vulnerability data and support prioritization of remediation.
The deployment extended ServiceNow ITOM capabilities, including Discovery, Service Mapping, and Event Management, and fed an enhanced configuration management database. Discovery was rolled out across all 115 Finastra office locations worldwide, covering physical data centers, on premises infrastructure, and Microsoft Azure cloud instances. Service Mapping created end to end service topologies tied to uptime and downtime, while ServiceNow Vulnerability Response provided a consolidated, up to date view of vulnerabilities affecting those mapped assets and services.
Event Management was configured to ingest monitoring signals and integrate with AppDynamics, Site24x7, and SolarWinds for Microsoft Azure to accelerate root cause analysis and incident correlation. The existing ServiceNow IT Service Management deployment served as the operational foundation, enabling case, change, and incident workflows to consume CMDB and vulnerability insights. Operational coverage focused on IT operations, security operations, and configuration management across enterprise infrastructure and cloud workloads.
Governance changes centered on CMDB driven workflows that tied asset inventory to business service ownership, enabling automated prioritization and faster incident triage. Discovery driven asset audits produced a complete inventory and allowed teams to define remediation SLAs and escalate vulnerabilities against mapped business services. The rollout sequence emphasized visibility first, then service mapping, then event correlation to enable subsequent automation of remediation workflows.
Finastra reports 100% of IT assets identified and fully audited and Discovery visibility across 115 office locations, outcomes that underpinned further cloud migration efforts. The ServiceNow solutions delivered an estimated 350000 dollars in annual savings as reported, and teams observed faster reaction times and greater flexibility in response to IT issues. The implementation positioned ServiceNow Vulnerability Response within the Vulnerability Management stack to support ongoing cloud migration and regulatory compliance workstreams.
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Automotive | 13600 | $5.6B | Spain | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2023 | n/a |
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Banking and Financial Services | 31768 | $21.0B | Canada | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2020 | n/a |
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Healthcare | 30000 | $6.6B | United States | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Vulnerability Response
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow Vulnerability Response Coverage
ServiceNow Vulnerability Response is a Vulnerability Management solution from ServiceNow.
Companies worldwide use ServiceNow Vulnerability Response, from small firms to large enterprises across 21+ industries.
Organizations such as Sun Life, DNB Bank, Wellstar Health System, Stellantis Spain and City of Raleigh are recorded users of
ServiceNow Vulnerability Response for Vulnerability Management .
Companies using ServiceNow Vulnerability Response are most concentrated in Banking and Financial Services, Healthcare and Automotive, with adoption spanning over 21 industries.
Companies using ServiceNow Vulnerability Response are most concentrated in Canada, Norway and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Vulnerability Response across Americas, EMEA, and APAC.
Companies using ServiceNow Vulnerability Response range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 66.67%.
Customers of ServiceNow Vulnerability Response include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Vulnerability Response customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Vulnerability Management .