List of ServiceNow Workflow Automation Customers
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Since 2010, our global team of researchers has been studying ServiceNow Workflow Automation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Workflow Automation for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Workflow Automation for Business Process Management include: Leidos, a United States based Aerospace and Defense organisation with 47000 employees and revenues of $16.66 billion, ManTech, a United States based Aerospace and Defense organisation with 9800 employees and revenues of $2.55 billion, Astellas Pharma France, a France based Life Sciences organisation with 240 employees and revenues of $114.0 million, Blake Morgan, a United Kingdom based Professional Services organisation with 1000 employees and revenues of $83.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Workflow Automation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Workflow Automation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Astellas Pharma France | Life Sciences | 240 | $114M | France | ServiceNow | ServiceNow Workflow Automation | Business Process Management | 2020 | n/a |
In 2020, Astellas Pharma France implemented ServiceNow Workflow Automation as a Business Process Management solution to orchestrate work across the organization. The initial deployment was IS-led and is being expanded to serve as the company operating platform for process orchestration and automation.
Configuration centered on native workflow automation capabilities of ServiceNow Workflow Automation, including form-based intake, approval routing and task automation, replacing a prior manual Excel and email process for initiating vendor engagements. Implementations include role-based approval paths for functions such as finance and HR, and persistent process state visibility to support collaboration and traceability.
Architecturally ServiceNow is positioned as a hub within Astellas automation ecosystem, coordinating with existing API management and RPA-based tooling and orchestrating distributed automations. The platform is being used to consolidate ad-hoc point solutions into a smaller set of enterprise platforms, centralizing orchestration and operational telemetry so teams can identify where process steps and integrated systems fail.
Rollout scope is focused initially on processes within the IS organization with functional coverage across vendor management, procurement intake, approvals and cross-functional workflows involving finance and HR. Governance work emphasizes a platform strategy and process standardization, alongside communication plans to reframe automation as enabling higher value work rather than staff displacement.
Explicit outcomes cited include the removal of manual email chasing, restored transparency into process state and improved collaboration on complex outsourcing workflows, with ServiceNow Workflow Automation surfacing failure points for targeted remediation. Astellas frames this Business Process Management deployment as strategic infrastructure to enable automation at scale across its end to end pharmaceutical operations.
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Blake Morgan | Professional Services | 1000 | $83M | United Kingdom | ServiceNow | ServiceNow Workflow Automation | Business Process Management | 2022 | n/a |
In 2022, Blake Morgan implemented ServiceNow Workflow Automation to orchestrate business and IT service workflows across its UK offices. The deployment targeted a 1000 employee professional services firm and was focused on formalizing handling of BAU IT requests, field engineer dispatch, and onsite support routing using ServiceNow Workflow Automation, within the Business Process Management category.
Implementation scope centered on IT operations in London, Reading and Southampton, with a designated on-site analyst role in London responsible for day to day technical support and field coordination. The ServiceNow Workflow Automation deployment was configured to drive service request intake, automated task assignment to field engineers, and standardized handling of hardware and AV incidents, aligning workflow logic with frontline technician responsibilities.
Functional modules and capabilities implemented emphasized workflow orchestration and service catalog driven request handling, automated work order generation for asset activities, and role based task routing for on-site support. Configuration reflected practical requirements such as scheduling field visits, recording asset interventions for printers, mobile phones, laptops and conference AV equipment, and routing network cabling or patching requests through the same BPM flow.
Operational governance consolidated incident intake and BAU processes into ServiceNow Workflow Automation, with formalized procedures for field escalation and cross site support coordination. The narrative of Blake Morgan ServiceNow Workflow Automation Business Process Management IT support highlights an implementation that unified service intake, field engineer dispatch, and asset related workflows under a single BPM orchestration layer.
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Leidos | Aerospace and Defense | 47000 | $16.7B | United States | ServiceNow | ServiceNow Workflow Automation | Business Process Management | 2023 | n/a |
In 2023, Leidos deployed ServiceNow Workflow Automation to advance its Business Process Management capabilities across mission and program delivery contexts. The deployment coincided with public recognition as ServiceNow Americas Premier Partner of the Year, reflecting the company s emphasis on certification, workflow competency growth, and expanded use of ServiceNow platform capabilities.
Leidos implemented ServiceNow Workflow Automation using category aligned process orchestration, low code workflow authoring, automated approval routing, and workflow driven case management to standardize repeatable processes. Configuration focused on workflow automation capabilities common to Business Process Management implementations, enabling designers to model, test, and publish orchestrated flows that capture business logic and approval paths.
Governance and operationalization emphasized build and competency practices, with structured certification and deployment processes that supported rollout discipline and skill growth. The program positioned customer programs for future modernization and delivered immediate workflow automation that produced meaningful outcomes for at least one key customer mission, consistent with the attributes cited in the ServiceNow Americas award.
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Aerospace and Defense | 9800 | $2.6B | United States | ServiceNow | ServiceNow Workflow Automation | Business Process Management | 2022 | n/a |
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