List of ServiceNow Workforce Optimization Customers
ServiceNow
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Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Workforce Optimization customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Workforce Optimization for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Workforce Optimization for Workforce Management include: StoneX Group, a United States based Banking and Financial Services organisation with 4709 employees and revenues of $99.89 billion, Kuehne Nagel UK, a United Kingdom based Transportation organisation with 14000 employees and revenues of $3.00 billion, Willis Towers Watson Philippines, a Philippines based Insurance organisation with 2439 employees and revenues of $672.0 million, Belgian Federal Government, a Belgium based Government organisation with 1500 employees and revenues of $300.0 million, Air Liquide Malaysia, a Malaysia based Oil, Gas and Chemicals organisation with 1000 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Workforce Optimization, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air Liquide Malaysia | Oil, Gas and Chemicals | 1000 | $200M | Malaysia | ServiceNow | ServiceNow Workforce Optimization | Workforce Management | 2020 | n/a |
In 2020, Air Liquide Malaysia implemented ServiceNow Workforce Optimization as a Workforce Management solution to standardize workforce planning and operational staffing across ALBS operations in the APAC region. The deployment targeted Business Service Centers in Kuala Lumpur and Shanghai and the Global Functions of IT, Digital and Procurement, aligning workforce planning with broader service delivery objectives for procurement and support functions.
ServiceNow Workforce Optimization was configured to provide core Workforce Management capabilities including forecasting, shift scheduling, real-time adherence monitoring, and performance analytics to support Service Desk and COE operations. The implementation emphasized configuration of ServiceNow Workflows for ticket routing and escalation, and the solution was aligned with existing ServiceNow ITSM processes to enable L4 support coordination, UAT orchestration, and SLA tracking.
Integrations were implemented with the procurement application landscape that includes Coupa and Zycus, and with Oracle EBS as an upstream ERP touchpoint, preserving visibility across procure to pay and supplier data flows. The product team maintained awareness of downstream and upstream interacting systems, ensuring Workforce Optimization exchanged status and staffing signals with procurement application incident and change processes.
Governance and operational ownership were structured around a Product and Services management model, responsible for end to end lifecycle management, solution design, technical reviews, code and patch oversight, and service level assurance. The program required close collaboration with Enterprise Architecture, COE technical resources, Service Desk teams and QA leads to validate acceptance criteria, perform impact analysis for changes, and keep the ServiceNow Workforce Optimization configuration aligned with IT standards and compliance requirements.
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Belgian Federal Government | Government | 1500 | $300M | Belgium | ServiceNow | ServiceNow Workforce Optimization | Workforce Management | 2018 | n/a |
In 2018 the Belgian Federal Government implemented ServiceNow Workforce Optimization to manage employee requests for office access under a newly drafted Workplace Management Policy. The deployment supports a Workforce Management approach to restrict on-site presence during the pandemic period while allowing controlled exemptions for employees facing utilities outage, caregiving constraints, or mental health challenges.
The implementation centers on a workflow built on the ServiceNow platform and based on ServiceNow Safe Workplace, providing request intake, approval routing, and capacity enforcement. Configuration includes a capacity control rule set to 10 percent of full office occupancy, a user-facing booking request form, and administrative dashboards for the office manager to perform audits and manage seat allocation. The workflow automates approval checks to enforce social distancing and records audit trails for compliance with workplace safety guidance.
Operational coverage includes the government office estate in Belgium, with the system used by employees seeking temporary on-site work, office management, and workplace services teams. The ServiceNow Workforce Optimization deployment impacts business functions including employee well being coordination, facilities management, and HR policy enforcement, and it embeds Workforce Management terminology such as capacity planning and booking orchestration.
Governance and rollout were aligned to a Workplace Management Policy drafted using the COVID-19 Industry Risk Scan from Agoria and the Safety at work during the coronavirus crisis generic guide from the Belgian federal government, with the office manager designated to control space usage and perform audits. The configuration was intentionally limited to 10 percent capacity to guarantee social distancing and to make coming into the office a managed and positive experience for employees.
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Kuehne Nagel UK | Transportation | 14000 | $3.0B | United Kingdom | ServiceNow | ServiceNow Workforce Optimization | Workforce Management | 2020 | n/a |
In 2020, Kuehne Nagel UK implemented ServiceNow Workforce Optimization in its Workforce Management tooling to coordinate warehouse staffing and shift scheduling. The initial rollout supported a rapid ramp of warehouse and light assembly capacity at the Kegworth site, aligning workforce planning to a national testing programme and an operational team of approximately 115 staff.
ServiceNow Workforce Optimization configuration emphasized scheduling, forecasting, adherence monitoring and dashboarding capabilities typical of Workforce Management platforms, and was administered by an internal Business Systems Support Analyst who also functioned as Shift Manager and Team Leader. Dynamic production KPI dashboards were project managed and deployed across all shifts to provide consistent operational visibility and standardized performance reporting.
The ServiceNow Workforce Optimization deployment was implemented alongside existing enterprise systems, with explicit operational management of Oracle Cloud and RF Smart by the same administrator, and ongoing configuration and maintenance of critical warehouse hardware. Operational coverage included warehouse operations, light assembly, shift management and business systems support for the national testing programme.
Governance and process reform centered on creation of Super User Forums to secure frontline buy-in, structured training to improve staff performance, enforcement of SOPs for compliance, and embedded root cause analysis workflows to resolve inefficiencies. Reported outcomes included enhanced systems awareness and consistent achievement of production targets as part of the ServiceNow Workforce Optimization program.
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StoneX Group | Banking and Financial Services | 4709 | $99.9B | United States | ServiceNow | ServiceNow Workforce Optimization | Workforce Management | 2017 | n/a |
In 2017, StoneX Group deployed ServiceNow Workforce Optimization to establish an Enterprise Command Center and to implement an ITSM Workforce Optimization framework for IT service operations. The engagement centralized workforce planning and operational oversight within the ServiceNow platform, aligning staffing and shift management with incident and service desk activity flows.
The ServiceNow Workforce Optimization implementation was configured with core Workforce Management capabilities, including demand forecasting, automated schedule generation, schedule management, real-time adherence monitoring, skills-based shift assignment, and performance dashboards and reporting. Configuration emphasized reusable templates, role-based access, and rule engines to automate schedule exceptions and adherence alerts while preserving auditability for service operations.
Operational integration connected ServiceNow Workforce Optimization to ITSM workflows, linking workforce schedules and alerts directly to incident queues, service desk workstreams, and change coordination processes to support central command center orchestration. The deployment covered IT operations and service desk functions under the Enterprise Command Center, enabling coordinated staffing during peak incident activity and planned change windows.
Governance and rollout were led by a designated lead project manager who established the Enterprise Command Center operating model, defined workforce governance rules, created runbooks for shift handovers, and implemented phased enablement across service desk teams. Process changes focused on formalizing schedule adherence policies, skills mapping procedures, and escalation protocols to embed Workforce Management into daily ITSM operations.
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Willis Towers Watson Philippines | Insurance | 2439 | $672M | Philippines | ServiceNow | ServiceNow Workforce Optimization | Workforce Management | 2018 | n/a |
In 2018 Willis Towers Watson Philippines implemented ServiceNow Workforce Optimization to support Workforce Management for HR and onboarding operations. The deployment positioned ServiceNow Workforce Optimization as the primary platform for the Global HR Services GHRS Manila team to centralize US Onboarding and Workforce Administration workflows.
Configuration work focused on Workforce Management aligned capabilities, including scheduling and shift planning, task orchestration for onboarding and workforce administration, and case based workforce support. ServiceNow Workforce Optimization was configured to automate routine HR tasks, enforce process workflows, and surface operational work queues for GHRS Manila staff and managers.
Integrations were built with HR systems already in use, explicitly including Oracle HR Cloud and Oracle R12 for core HR data, Talent Acquisition Cloud and Taleo Business Edition for recruiting and onboarding feeds, background check tools I 9 Equifax and Sterling for verification workflows, and DocuSign for signature orchestration. These integrations enabled end to end handoffs between recruiting, onboarding, workforce administration, and document signing, consolidating operational context in ServiceNow Workforce Optimization.
Rollout and governance were driven by established GHRS Manila practices, using Train the Trainer sessions for HR and managers, process documentation and flow charts created with Blueworks, and testing cycles that included Oracle HR Cloud validation. Operational ownership remained with GHRS Manila including team coaching and performance management, and the solution was embedded into existing HR project and continuous improvement routines.
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Buyer Intent: Companies Evaluating ServiceNow Workforce Optimization
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow Workforce Optimization Coverage
ServiceNow Workforce Optimization is a Workforce Management solution from ServiceNow.
Companies worldwide use ServiceNow Workforce Optimization, from small firms to large enterprises across 21+ industries.
Organizations such as StoneX Group, Kuehne Nagel UK, Willis Towers Watson Philippines, Belgian Federal Government and Air Liquide Malaysia are recorded users of
ServiceNow Workforce Optimization for Workforce Management.
Companies using ServiceNow Workforce Optimization are most concentrated in Banking and Financial Services, Transportation and Insurance, with adoption spanning over 21 industries.
Companies using ServiceNow Workforce Optimization are most concentrated in United States, United Kingdom and Philippines, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Workforce Optimization across Americas, EMEA, and APAC.
Companies using ServiceNow Workforce Optimization range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 20%.
Customers of ServiceNow Workforce Optimization include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Workforce Optimization customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management.