List of ServisBOT AI Bot Customers
ServisBOT
15 John Poulter Rd,
Lexington, 02421, MA,
United States
Lexington, 02421, MA,
United States
1 617-819-5336
Professional Services
30
$3M
Since 2010, our global team of researchers has been studying ServisBOT AI Bot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServisBOT AI Bot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServisBOT AI Bot for Chatbots and Conversational AI include: IG Group, a United Kingdom based Banking and Financial Services organisation with 2507 employees and revenues of $1.18 billion, Cenlar FSB, a United States based Banking and Financial Services organisation with 2817 employees and revenues of $720.0 million, CarTrawler, a Ireland based Professional Services organisation with 400 employees and revenues of $189.0 million, AA Ireland, a Ireland based Insurance organisation with 550 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using ServisBOT AI Bot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServisBOT AI Bot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AA Ireland | Insurance | 550 | $80M | Ireland | ServisBOT | ServisBOT AI Bot | Chatbots and Conversational AI | 2018 | n/a |
In 2018, AA Ireland implemented ServisBOT AI Bot as a Chatbots and Conversational AI solution for insurance sales and CRM. ServisBOT delivered a Quote-to-Sale insurance chatbot that launched in roughly 10 weeks and targeted online quote completion and policy issuance workflows.
The ServisBOT AI Bot implementation focused on a quote to policy conversational flow, conversational form capture, out of hours engagement, and agent handover orchestration, leveraging natural language understanding and scripted decision logic common in Chatbots and Conversational AI deployments. Functional modules implemented included conversational quoting, lead qualification, and controlled transfer to live agents to preserve context during escalation. The solution guided prospects through quoting inputs and qualification steps to enable online conversions.
The chatbot was integrated with Zendesk to align conversational leads and handovers with existing CRM and contact center workflows. Operational scope was Ireland focused, supporting insurance sales and CRM channels and specifically improving out of hours conversions while reducing missed live chats. Reported outcomes included an increase in online quote to policy conversion by over 11 percent and a reduction in average agent handling time by approximately 40 percent.
Rollout emphasized rapid delivery and operational continuity, with a live deployment on the AA Ireland website after the ten week implementation. Governance centered on scripted escalation paths and agent handover protocols to maintain CRM continuity and minimize friction during transfers.
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CarTrawler | Professional Services | 400 | $189M | Ireland | ServisBOT | ServisBOT AI Bot | Chatbots and Conversational AI | 2020 | n/a |
In 2020, CarTrawler deployed the ServisBOT AI Bot, a Chatbots and Conversational AI solution to automate and pre-process inbound complaint intake across more than 30 partner websites. The deployment concentrated on travel customer service CRM workflows and was operated from Ireland, supporting multiple brands and languages across CarTrawler's partner network.
The ServisBOT AI Bot implementation delivered a multilingual complaint bot with conversational routing, form capture, and pre-processing logic that standardized incoming complaint journeys. Configuration focused on language detection and natural language understanding to guide customers through complaint flows and to collect structured case attributes for downstream processing. The implementation leveraged conversational orchestration to convert unstructured customer input into CRM-ready data elements.
Integration points included a direct connection to CarTrawler's Salesforce instance to pre-populate case records and surface captured attributes to agents. The solution was embedded on 30 plus partner websites and operated within CarTrawler's customer service and CRM domain, aligning bot-collected fields with Salesforce case schemas. Performance monitoring and conversation logging were used during the May 2020 to June 2021 measurement window to validate automation and pre-processing rates.
Governance centered on agent validation workflows, where the bot either completed journeys end to end or pre-processed complaints for faster agent review. Measured outcomes reported 78 percent engagement with the bot, 20 percent of completed journeys fully automated, and 80 percent of bot-handled interactions pre-processed for agent validation during the May 2020 to June 2021 period. Operational controls emphasized routing thresholds and handoff criteria to ensure consistent CRM data quality.
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Cenlar FSB | Banking and Financial Services | 2817 | $720M | United States | ServisBOT | ServisBOT AI Bot | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Cenlar FSB implemented ServisBOT AI Bot, a Chatbots and Conversational AI application, to automate borrower forbearance self-service during the CARES Act period. The deployment centered on a forbearance Borrower Bot accessible via IVR and web channels in the United States, addressing mortgage servicing and customer service workflows and designed to deliver faster borrower responses and call deflection.
ServisBOT AI Bot was configured to provide IVR and web based self-service workflows, including automated borrower interactions, eligibility guidance and opt in flows that hand off SMS links for continued engagement. Approximately 12 percent of callers opted into the bot SMS links, with roughly 90 percent engagement among recipients, demonstrating high channel conversion for post call resolution. The implementation centralized routine forbearance handling in conversational flows and reduced the volume of cases requiring immediate live agent handling.
The rollout completed after an approximately 30 day build and deploy window and operated within Cenlar FSB mortgage servicing and customer service teams across the United States. Operational changes included updating contact center routing to a bot first handling model and defining escalation paths for cases needing human intervention. Post deployment results included reduced call volumes and measurable call deflection, indicating the ServisBOT AI Bot accelerated borrower responses while serving as the primary Chatbots and Conversational AI layer for forbearance self service.
Governance combined scripted borrower journeys with operational monitoring to tune conversation flows and SMS engagement, and workflows were adjusted to ensure clear escalation and agent takeover where required. ServisBOT AI Bot remained the central conversational interface supporting forbearance customer service within Cenlar FSB's servicing operations.
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Banking and Financial Services | 2507 | $1.2B | United Kingdom | ServisBOT | ServisBOT AI Bot | Chatbots and Conversational AI | 2012 | n/a |
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Buyer Intent: Companies Evaluating ServisBOT AI Bot
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServisBOT AI Bot. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServisBOT AI Bot for Chatbots and Conversational AI include:
- Sprious, a United States based Professional Services organization with 29 Employees
- Carrington Bank, a United States based Banking and Financial Services company with 1800 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServisBOT AI Bot Coverage
ServisBOT AI Bot is a Chatbots and Conversational AI solution from ServisBOT.
Companies worldwide use ServisBOT AI Bot, from small firms to large enterprises across 21+ industries.
Organizations such as IG Group, Cenlar FSB, CarTrawler and AA Ireland are recorded users of
ServisBOT AI Bot for Chatbots and Conversational AI.
Companies using ServisBOT AI Bot are most concentrated in Banking and Financial Services, Professional Services and Insurance, with adoption spanning over 21 industries.
Companies using ServisBOT AI Bot are most concentrated in United Kingdom, United States and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServisBOT AI Bot across Americas, EMEA, and APAC.
Companies using ServisBOT AI Bot range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 0%.
Customers of ServisBOT AI Bot include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServisBOT AI Bot customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.