List of Shiji Reviewpro Reputation Customers
Shiji Group
Fuxing Road Jia No. 65, Haidian District,
Beijing, 100036,
China
Beijing, 100036,
China
86-010-59325388
Professional Services
5018
$427M
Since 2010, our global team of researchers has been studying Shiji Reviewpro Reputation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Shiji Reviewpro Reputation for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Shiji Reviewpro Reputation for Customer Experience include: Radisson Hotel Group, a Belgium based Leisure and Hospitality organisation with 100000 employees and revenues of $7.30 billion, Centara Hotels & Resorts, a Thailand based Leisure and Hospitality organisation with 9000 employees and revenues of $2.25 billion, Archipelago International, a Indonesia based Leisure and Hospitality organisation with 15000 employees and revenues of $1.60 billion, The Ascott Limited, a Singapore based Leisure and Hospitality organisation with 12100 employees and revenues of $605.0 million, Beachcomber Resorts & Hotels, a Mauritius based Leisure and Hospitality organisation with 2500 employees and revenues of $354.0 million and many others.
Contact us if you need a completed and verified list of companies using Shiji Reviewpro Reputation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Shiji Reviewpro Reputation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aquaria Natal Hotel | Leisure and Hospitality | 200 | $30M | Brazil | Shiji Group | Shiji Reviewpro Reputation | Customer Experience | 2020 | n/a |
In 2020, Aquaria Natal Hotel deployed Shiji Reviewpro Reputation to arrest a rapid collapse in occupancy and to refocus operations on guest experience. The Ponta Negra Brazil property saw occupancy fall from 95% to 15% in March 2020 and laid off over 45% of employees by December 2020, creating an imperative to use reputation management as an operational lever.
Shiji Reviewpro Reputation served as the daily operational hub for reputation management, delivering guest feedback analytics, aggregated review scoring, and KPI dashboards typical of Customer Experience platforms. The deployment aligned to the hotel's Customer Experience strategy and was used to set measurable KPIs, monitor satisfaction trends, and formalize service recovery and continuous improvement workflows.
Operational changes emphasized front desk, housekeeping, and guest services while instituting employee programs and clearer governance around expectations to improve service delivery. Using Shiji Reviewpro Reputation alongside those process changes, Aquaria Natal Hotel moved from #59 to #1 on TripAdvisor, increased ADR by 55 percent versus 2019, and rehired 32 percent of the employees who had been laid off.
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Archipelago International | Leisure and Hospitality | 15000 | $1.6B | Indonesia | Shiji Group | Shiji Reviewpro Reputation | Customer Experience | 2017 | n/a |
In 2017, Archipelago International implemented Shiji Reviewpro Reputation, a Customer Experience application from Shiji Group. The deployment centralized online guest feedback and reputation management across Archipelago International properties, positioning Shiji Reviewpro Reputation as the primary platform for monitoring reviews, guest satisfaction metrics, and reputation KPIs.
Configured capabilities emphasized review aggregation from public channels, structured guest feedback surveys, sentiment analysis, and executive reporting dashboards. The implementation included configurable dashboards, alerting for negative feedback, and benchmarking functionality typical of Customer Experience platforms to support operational response workflows.
Operational coverage extended to hotel operations, marketing, revenue management, and guest experience teams, providing cross-functional visibility into guest sentiment and review trends. Aggregated review data and survey results were routed into centralized reporting for regional and corporate stakeholders to inform guest recovery and reputation initiatives.
Governance established centralized ownership of reputation metrics with role based access to dashboards for property managers and corporate teams, aligning response processes and escalation paths across the organization. Archipelago International leadership highlighted system reliability and vendor support as decisive factors, with Winston Hanes COO stating What made me go with ReviewPro is that the system works, and the support team. The fact that they are always there.
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Attitude Hotels | Leisure and Hospitality | 1689 | $25M | Mauritius | Shiji Group | Shiji Reviewpro Reputation | Customer Experience | 2015 | n/a |
In 2015 Attitude Hotels implemented Shiji Reviewpro Reputation to centralize guest feedback and formalize guest experience analytics across its Mauritius portfolio, aligning the deployment with Customer Experience objectives across eight properties and 1,205 rooms. The decision moved the group away from pen and paper comment cards to a structured, digital feedback architecture that supported enterprise level guest insight collection and analysis.
The deployment included ReviewPro Online Reputation Management and Guest Satisfaction Survey solutions to capture hotel surveys and online reviews, standardize scoring, and produce operational dashboards and alerting workflows. Configuration focused on survey cadence, KPI definition and dashboarding to make guest sentiment visible to operational leaders and to enable closed loop recovery processes.
Operational coverage tied guest feedback into front office, housekeeping, guest services and revenue management processes to drive service improvements, with data routed into daily operational standups and departmental action plans. The implementation was applied across the group properties in Mauritius and oriented to correlate reputation signals with OTA presence and direct guest channels.
Governance changes included formal KPI setting, role based access to ReviewPro reporting, and procedures for capturing, escalating and resolving guest issues using the platform generated insights. As an explicit outcome the brand improved service quality and guest satisfaction and secured the number one ranking on TripAdvisor in its category and location in 2019, demonstrating the link between structured reputation management and market positioning.
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Australian Tourism Industry Council | Government | 50 | $5M | Australia | Shiji Group | Shiji Reviewpro Reputation | Customer Experience | 2017 | n/a |
In 2017, Australian Tourism Industry Council implemented Shiji Reviewpro Reputation to centralize benchmarking and online reputation management across its member network in Australia. The deployment placed Shiji Reviewpro Reputation in the Customer Experience layer to capture review data, standardize performance benchmarks, and provide consolidated review analytics for stakeholder reporting.
The implementation emphasized core reputation management capabilities typical of Customer Experience solutions, including review aggregation, benchmarking dashboards, automated alerting for negative feedback, and consolidated reporting to inform service improvements. Configuration focused on role based dashboards for member services and customer service workflows, with rules to route review alerts into operational queues and periodic benchmarking reports.
Operational coverage targeted Australian tourism enterprises and ATIC member engagement, with governance defined around review monitoring, escalation protocols, and periodic benchmarking cycles to support service capacity building. Source materials state that ReviewPro has supported thousands of Australian tourism enterprises and strengthened their capacity to meet customer service needs, and the team at ReviewPro have shown dedication to providing a first rate experience and customer satisfaction according to Erin McLeod, General Manager.
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Bachcare Holiday Homes | Leisure and Hospitality | 120 | $15M | New Zealand | Shiji Group | Shiji Reviewpro Reputation | Customer Experience | 2020 | n/a |
In 2020, Bachcare Holiday Homes implemented Shiji Reviewpro Reputation under the Customer Experience category to centralize guest feedback and optimize operations. Bachcare Holiday Homes implemented Shiji Reviewpro Reputation to manage guest feedback and support operational decision making across its New Zealand portfolio of over 2,200 properties and more than 5,000 rooms.
The deployment included ReviewPro Guest Satisfaction Surveys, ReviewPro Auto Case Management and ReviewPro Sentiment Analysis, configured for automated survey distribution and automated case creation. Surveys were redesigned to request ratings across stay dimensions and to allow guests to publish feedback privately, on the Holiday Home website, or as a Google review, with automation driving collection and categorization.
Operational coverage extended to property-level and owner-facing workflows, with survey results broken down by region, property, department, booking channel and trip type, and a custom Lifetime Value filter to segment high-value guests. Survey results were published to a personal portal for property owners and holiday managers, and Auto Case Management created and assigned follow-up tasks to team members to ensure issues were tracked and resolved.
Governance and workflow changes formalized escalation and follow-up, with ACM routing cases to specific staff and enabling a continuous feedback loop between holiday managers and operational teams. Measurement thresholds were set, and survey reporting was used to prioritize operational improvements such as cleaning and service processes.
The implementation yielded explicit outcomes during the 2020 run period, including a 135% increase in survey conversion, an Overall Survey Score of 4.55 out of 5.0 versus a 4.0 goal, and a Net Promoter Score of 65.15 versus a 64.0 goal. ReviewPro sentiment analysis surfaced specific amenity and equipment insights that informed operational adjustments, and cleaning and service scores increased by three and four points respectively.
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Leisure and Hospitality | 2500 | $354M | Mauritius | Shiji Group | Shiji Reviewpro Reputation | Customer Experience | 2018 | n/a |
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Leisure and Hospitality | 1000 | $20M | Brazil | Shiji Group | Shiji Reviewpro Reputation | Customer Experience | 2018 | n/a |
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Leisure and Hospitality | 9000 | $2.3B | Thailand | Shiji Group | Shiji Reviewpro Reputation | Customer Experience | 2025 | n/a |
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Leisure and Hospitality | 164 | $40M | United Kingdom | Shiji Group | Shiji Reviewpro Reputation | Customer Experience | 2020 | n/a |
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Leisure and Hospitality | 50 | $5M | Italy | Shiji Group | Shiji Reviewpro Reputation | Customer Experience | 2016 | n/a |
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Buyer Intent: Companies Evaluating Shiji Reviewpro Reputation
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Shiji Reviewpro Reputation Coverage
Shiji Reviewpro Reputation is a Customer Experience solution from Shiji Group.
Companies worldwide use Shiji Reviewpro Reputation, from small firms to large enterprises across 21+ industries.
Organizations such as Radisson Hotel Group, Centara Hotels & Resorts, Archipelago International, The Ascott Limited and Beachcomber Resorts & Hotels are recorded users of
Shiji Reviewpro Reputation for Customer Experience.
Companies using Shiji Reviewpro Reputation are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Shiji Reviewpro Reputation are most concentrated in Belgium, Thailand and Indonesia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Shiji Reviewpro Reputation across Americas, EMEA, and APAC.
Companies using Shiji Reviewpro Reputation range from small businesses with 0-100 employees - 17.39%, to mid-sized firms with 101-1,000 employees - 52.17%, large organizations with 1,001-10,000 employees - 17.39%, and global enterprises with 10,000+ employees - 13.04%.
Customers of Shiji Reviewpro Reputation include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Shiji Reviewpro Reputation customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.