List of SITA Horizon Customers
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Since 2010, our global team of researchers has been studying SITA Horizon customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SITA Horizon for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SITA Horizon for Reservation and Booking Management include: Malaysia Airlines, a Malaysia based Transportation organisation with 12000 employees and revenues of $3.00 billion, Air Arabia PJSC, a United Arab Emirates based Transportation organisation with 3000 employees and revenues of $864.0 million, Air Seoul, a South Korea based Transportation organisation with 482 employees and revenues of $50.0 million, Ellinair Greece, a Greece based Transportation organisation with 200 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using SITA Horizon, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SITA Horizon customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air Arabia PJSC | Transportation | 3000 | $864M | United Arab Emirates | SITA | SITA Horizon | Reservation and Booking Management | 2016 | n/a |
In 2016, Air Arabia PJSC implemented SITA Horizon as a Reservation and Booking Management solution, adopting SITA Horizon's passenger management portfolio to support check in, boarding and load planning across its Middle East network. The implementation positioned SITA Horizon to manage passenger processing and ground operations workflows within the airline's operational footprint.
The deployment explicitly covered Horizon DCS and Horizon Weight & Balance, configuring departure control workflows, boarding processing and load planning capabilities. Configuration work emphasized manifesting, seat allocation and weight and balance computation as core functional modules within the Reservation and Booking Management scope.
The agreement announced in 2016 included renewal of SITA Type B messaging to support global operations, preserving messaging connectivity for operational interoperability. Rollout targeted the carrier's Middle East network and centralized passenger and load planning processes under SITA Horizon, with program governance focused on standardizing check in to boarding handoffs and weight and balance procedures, and aiming to improve turnaround times and achieve fuel savings.
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Air Seoul | Transportation | 482 | $50M | South Korea | SITA | SITA Horizon | Reservation and Booking Management | 2016 | n/a |
In 2016, Air Seoul implemented SITA Horizon in the Reservation and Booking Management category to underpin passenger operations for the new low cost carrier. SITA deployed the SITA Horizon Passenger Management and Distribution solution at Seoul Incheon International Airport concurrent with the airline launch, enabling initial operations across ten destinations in five countries with route expansion planned through 2017.
The SITA Horizon Passenger Management and Distribution solution was configured to manage reservations, check in, boarding, departure control and weight and balance activities, delivering core passenger management and distribution capabilities consistent with Reservation and Booking Management systems. Configuration emphasized distribution neutrality and passenger management services to ensure unbiased access to every available sales and servicing channel.
Integration coverage included connectivity to all global distribution systems and agency contact centres while supporting alliance and code share partner access, aligning distribution and operational workflows across airport touch points. Operational governance prioritized a rapid go live and seamless introduction, with SITA citing platform flexibility and Korean market knowledge as enablers that will support Air Seoul growth.
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Ellinair Greece | Transportation | 200 | $50M | Greece | SITA | SITA Horizon | Reservation and Booking Management | 2015 | n/a |
In 2015 Ellinair Greece implemented SITA Horizon under a seven year agreement to provision reservations, inventory, e-ticketing and check-in capabilities as it transitioned from charter to scheduled services in Europe. SITA Horizon is applied as the carrier's Reservation and Booking Management platform to centralize passenger booking workflows and to support improved distribution and yield management across routes.
The implementation explicitly deployed Horizon Reservations, the AirfarePrice module, and related passenger services modules to handle availability, fare calculation, e-ticket issuance and airport check-in processing. Configuration work focused on fare pricing logic, inventory control linked to booking classes, and passenger record management consistent with Reservation and Booking Management functional flows.
The contract was announced in February 2015 as a seven year agreement to align operational processes for scheduled services in Europe, and the deployment covered core commercial and operational functions including reservations, inventory operations, check-in operations and revenue management activities tied to fare and distribution controls. Governance centered on platform ownership within commercial and operations teams to standardize booking workflows and passenger service processes using SITA Horizon.
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Transportation | 12000 | $3.0B | Malaysia | SITA | SITA Horizon | Reservation and Booking Management | 2006 | n/a |
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Buyer Intent: Companies Evaluating SITA Horizon
- Giesecke+Devrient, a Germany based Professional Services organization with 14000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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