List of Skan Platform Customers
Skan
101 Jefferson Dr 1st Floor,
Menlo Park, 94025, CA,
United States
Menlo Park, 94025, CA,
United States
1 650-460-5045
Professional Services
140
$14M
Since 2010, our global team of researchers has been studying Skan Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Skan Platform for Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Skan Platform for Process Mining include: Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, AXA, a France based Banking and Financial Services organisation with 100041 employees and revenues of $105.46 billion, Citibank, a United States based Banking and Financial Services organisation with 226000 employees and revenues of $81.09 billion, Unum Group, a United States based Insurance organisation with 10665 employees and revenues of $11.99 billion, FM Global, a United States based Insurance organisation with 5600 employees and revenues of $5.26 billion and many others.
Contact us if you need a completed and verified list of companies using Skan Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AXA | Banking and Financial Services | 100041 | $105.5B | France | Skan | Skan Platform | Process Mining | 2019 | n/a |
AXA implemented Skan Platform in 2019 to introduce Process Mining capabilities across its insurance and financial services operations. The Skan Platform was provisioned as an enterprise process analytics layer ingesting event logs, process traces, and task level telemetry to enable discovery of end to end process flows and variance analysis.
Configuration focused on process discovery, conformance checking, performance analytics, and task mining, delivered through interactive process maps, variant analysis, and case timeline drill downs. Skan Platform deployments included role based dashboards, configurable KPIs, and automation handoff artifacts to support operations and process improvement workflows.
The implementation integrated through data connectors and batch or stream extracts into centralized analytics and reporting layers, enabling Skan Platform to surface process-level insights without naming specific source systems. Operational coverage emphasized core insurance and financial services processes including policy administration, claims handling, customer servicing, and back office finance workflows.
Governance centered on defining process owners, establishing cadence for model refresh and investigation, and embedding Skan Platform outputs into escalation and continuous improvement routines. The narrative on AXA reflects a standardized, enterprise oriented use of Skan Platform within a Process Mining strategy rather than isolated tactical pilots.
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Cigna Healthcare | Insurance | 71295 | $244.4B | United States | Skan | Skan Platform | Process Mining | 2019 | n/a |
In 2019, Cigna Healthcare implemented Skan Platform under the Process Mining category to instrument enterprise process discovery and operational analysis. The Skan Platform deployment was scoped to surface end to end process flows and deliver process transparency across claims operations and benefits administration. This Cigna Healthcare Skan Platform Process Mining deployment focused on claims operations and customer service business functions to support systematic variant analysis and exception detection.
The implementation leveraged core Skan Platform capabilities typical of Process Mining, including automated process discovery, process variant analysis, conformance checking, event log ingestion, and interactive process visualizations. Configurations emphasized process map generation, handoff and queue analysis, and dashboarding for operational diagnostics, with data model alignment to transactional event sources. Skan Platform was configured to produce drillable visualizations and to support analysts running root cause investigations consistent with Process Mining workflows.
Governance for the rollout centered on a centralized analytics team working with distributed process owners, with formalized data governance, access controls, and a regular cadence for process review meetings. Onboarding proceeded iteratively by prioritizing high volume or high variability processes, and outputs from the Skan Platform were embedded into operational decision workflows and process owner review cycles. The implementation positioned Skan Platform as the primary analytics tool for process variant reporting within targeted Cigna Healthcare business functions.
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Citibank | Banking and Financial Services | 226000 | $81.1B | United States | Skan | Skan Platform | Process Mining | 2019 | n/a |
In 2019, Citibank implemented Skan Platform, a Process Mining application. Citibank is listed as a customer on Skan's website, confirming adoption of the Skan Platform for process discovery and analysis within banking operations.
The Skan Platform deployment concentrated on Process Mining capabilities typical for financial services, including automated event log ingestion, visual process mapping, variant clustering, conformance checking, and root cause analysis. The implementation included connectors for event ingestion from enterprise transaction sources and process aware systems to reconstruct end to end flows, and the Skan Platform was configured to produce variant analysis and throughput visualizations to support investigation of bottlenecks and compliance deviations.
Operational scope focused on back office transaction processing, compliance review, reconciliation and operational risk functions, aligning process owners with traceable process maps and exception workflows. Governance was structured around a centralized process repository, recurring conformance review cycles, and role based ownership for remediation workflows, enabling Citibank to leverage Skan Platform Process Mining for ongoing process transparency and prioritized improvement governance.
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FM Global | Insurance | 5600 | $5.3B | United States | Skan | Skan Platform | Process Mining | 2019 | n/a |
In 2019, FM Global implemented the Skan Platform for Process Mining to optimize insurance claims operations. The Skan Platform was deployed to instrument claims workflows and provide end-to-end visibility into the claims lifecycle across claims processing teams, enabling analysts to map touchpoints from intake through resolution.
The implementation leveraged standard Process Mining capabilities within the Skan Platform, including process discovery, conformance checking, variant analysis, and automated identification of bottlenecks and automation candidates. Skan Platform ingested event logs and transactional records from claims processing systems to reconstruct task-level timelines, normalize process events, and surface deviation patterns for root-cause analysis.
Governance focused on establishing claims process owners and data governance for event telemetry, with an iterative rollout across prioritized claim sub-processes to manage scope and adoption. The outcome centralized Process Mining insight inside claims operations, supporting targeted workflow standardization, exception handling improvements, and prioritization of automation opportunities to optimize insurance claims handling.
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loanDepot | Professional Services | 4509 | $781M | United States | Skan | Skan Platform | Process Mining | 2019 | n/a |
In 2019, loanDepot implemented the Skan Platform to introduce Process Mining capabilities into its operations. The Skan Platform was deployed to generate objective, end to end process maps from event logs and to enable process discovery and conformance analysis, positioning Process Mining to support operations and process improvement functions at loanDepot.
Deployment emphasized instrumenting event log ingestion pipelines and configuring Skan Platform modules for process discovery, conformance checking, variant analysis, and bottleneck visualization. The implementation included timestamp normalization, automated root cause drilling workflows, and interactive dashboards to surface process variants, throughput patterns, and exception hotspots for downstream process remediation.
Operational scope targeted core business functions including operations, customer service, compliance, and process excellence, with rollout staged by process area and governed by designated process owners and a centralized analytics center of excellence. Integrations focused on consuming enterprise event logs and exporting analytic outputs to workflow planning and automation prioritization, while governance established standard event definitions, validation cycles, and ownership for ongoing process monitoring.
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Insurance | 10665 | $12.0B | United States | Skan | Skan Platform | Process Mining | 2019 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Skan Platform Coverage
Skan Platform is a Process Mining solution from Skan.
Companies worldwide use Skan Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Cigna Healthcare, AXA, Citibank, Unum Group and FM Global are recorded users of
Skan Platform for Process Mining.
Companies using Skan Platform are most concentrated in Insurance and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Skan Platform are most concentrated in United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Skan Platform across Americas, EMEA, and APAC.
Companies using Skan Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 66.67%.
Customers of Skan Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Skan Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Process Mining.