List of Smartsupp.com Customers
Brno, 602 00,
Czech Republic
Since 2010, our global team of researchers has been studying Smartsupp.com customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Smartsupp.com for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Smartsupp.com for Chatbots and Conversational AI include: Decathlon France, a France based Retail organisation with 105000 employees and revenues of $15.50 billion, PT. ALTRAK 1978, a Indonesia based Manufacturing organisation with 35000 employees and revenues of $5.60 billion, Lkw Walter Austria, a Austria based Transportation organisation with 1650 employees and revenues of $3.25 billion, Tesco Hungary, a Hungary based Retail organisation with 11000 employees and revenues of $2.50 billion, LKW WALTER Internationale Transportorganisation, a Austria based Transportation organisation with 4800 employees and revenues of $2.49 billion and many others.
Contact us if you need a completed and verified list of companies using Smartsupp.com, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Smartsupp.com customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1001 Bytes | Professional Services | 10 | $1M | United States | Smartsupp.com | Smartsupp.com | Chatbots and Conversational AI | 2021 | n/a |
In 2021, 1001 Bytes deployed Smartsupp.com as its customer chat solution in the Chatbots and Conversational AI category on its public website. The deployment consists of the Smartsupp.com cloud hosted admin console and an embedded JavaScript chat widget on the corporate site, delivering real time live chat, automated chatbot messaging and visitor session tracking. The architecture is managed through Smartsupp.com SaaS controls for conversational routing, conversation history and administrative configuration without on premise components.
Functionally the implementation leverages Smartsupp.com modules for live operator chat, bot driven automated responses, canned replies and session analytics to support customer engagement, lead capture and client support workflows. Operationally the tool is used by the small professional services staff to handle inbound website conversations, with governance applied through response templates, simple routing rules and the Smartsupp.com admin console for conversation logging and staff assignment. Integrations are limited to the website embedding noted in the source, with administrative management centralized in Smartsupp.com and no additional system integrations specified.
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12Note Romania | Retail | 10 | $1M | Romania | Smartsupp.com | Smartsupp.com | Chatbots and Conversational AI | 2019 | n/a |
In 2019, 12Note Romania deployed Smartsupp.com on its public website as a customer engagement channel. Smartsupp.com is implemented as a Chatbots and Conversational AI solution to handle web-based live chat, automated messaging, and visitor engagement for the retailer, supporting front-line customer service and online sales interactions.
The implementation centers on a web-embedded chat widget, configured with automated message triggers and reusable response templates consistent with Chatbots and Conversational AI functionality. Operational ownership and governance are organized at the company level, with customer service and sales staff using Smartsupp.com to manage conversations, maintain conversation history, and adjust messaging behavior as part of website operations.
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1Trooper | Professional Services | 25 | $6M | United States | Smartsupp.com | Smartsupp.com | Chatbots and Conversational AI | 2021 | n/a |
In 2021, 1Trooper implemented Smartsupp.com on its public website to provide real time website chat and customer engagement. The deployment uses Smartsupp.com within the Chatbots and Conversational AI category to enable live chat, automated messaging and basic lead capture for a 25 person professional services firm. 1Trooper Smartsupp.com Chatbots and Conversational AI supports website customer engagement and lead capture as primary business functions.
The implementation centered on embedding the Smartsupp.com web chat widget and configuring conversational flows, automated greetings, and chat transcript capture to feed sales and support workflows. Operational coverage is website facing and scoped to customer service and business development teams, with governance focused on response workflows and transcript handling as part of internal process controls.
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2 S Service and Specialties | Manufacturing | 10 | $1M | Netherlands | Smartsupp.com | Smartsupp.com | Chatbots and Conversational AI | 2020 | n/a |
In 2020, 2 S Service and Specialties implemented Smartsupp.com as a customer engagement channel. Smartsupp.com is deployed as a website-embedded chat solution in the Chatbots and Conversational AI category and serves as the primary online contact point on the company website.
The deployment focuses on standard chat widget capabilities, including live chat, automated welcome messages, visitor session tracking, and persistent chat transcripts. Configuration work emphasized widget placement, canned replies for frequent inquiries, and simple availability scheduling to align with the small team handling requests.
Operational coverage is limited to the customer-facing website and targets inbound sales and support inquiries originating from product and contact pages. The implementation is lightweight, designed to capture leads and manage service questions directly through the embedded Smartsupp.com chat interface.
Governance is managed within the small company structure, with control handed to a designated administrator responsible for message routing rules, canned response updates, and basic user access. Rollout and ongoing management rely on minimal process overhead, using chat session handling and escalation procedures that fit the company size and staffing levels.
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23M | Communications | 25 | $5M | Germany | Smartsupp.com | Smartsupp.com | Chatbots and Conversational AI | 2017 | n/a |
In 2017, 23M deployed Smartsupp.com on its website, adopting a Chatbots and Conversational AI solution to provide real time visitor engagement. 23M uses Smartsupp.com in the Chatbots and Conversational AI category to support customer service and lead capture via an embedded web chat widget across site pages.
The implementation emphasizes conversational script configuration, chat routing to human agents, session transcript logging, and basic analytics consistent with Chatbots and Conversational AI functional workflows. Operational ownership sits with marketing and customer support teams, governance focuses on chat handling procedures and agent availability scheduling, and the deployment is website facing for the Germany based communications firm.
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Distribution | 10 | $1M | Italy | Smartsupp.com | Smartsupp.com | Chatbots and Conversational AI | 2017 | n/a |
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Healthcare | 10 | $1M | United States | Smartsupp.com | Smartsupp.com | Chatbots and Conversational AI | 2018 | n/a |
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Professional Services | 10 | $1M | United States | Smartsupp.com | Smartsupp.com | Chatbots and Conversational AI | 2019 | n/a |
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Construction and Real Estate | 10 | $1M | United States | Smartsupp.com | Smartsupp.com | Chatbots and Conversational AI | 2020 | n/a |
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Professional Services | 10 | $1M | United States | Smartsupp.com | Smartsupp.com | Chatbots and Conversational AI | 2019 | n/a |
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