List of SmartUC Customers
Milan, 20156,
Italy
Since 2010, our global team of researchers has been studying SmartUC customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SmartUC for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SmartUC for PBX, VoiP and Phone Systems include: Generali, a Italy based Insurance organisation with 87909 employees and revenues of $68.73 billion, Ferrero Italia, a Italy based Consumer Packaged Goods organisation with 7004 employees and revenues of $2.02 billion, IRCCS Ospedale San Raffaele Italy, a Italy based Healthcare organisation with 6000 employees and revenues of $791.0 million and many others.
Contact us if you need a completed and verified list of companies using SmartUC, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SmartUC customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ferrero Italia | Consumer Packaged Goods | 7004 | $2.0B | Italy | Innovazionedigitale | SmartUC | PBX, VoiP and Phone Systems | 2019 | n/a |
In 2019, Ferrero Italia implemented SmartUC to modernize corporate telephony and contact-center communications in Italy. The deployment aligned SmartUC with the PBX, VoiP and Phone Systems category to centralize voice routing, IVR and cloud PBX services for corporate and customer service channels.
The implementation used SMARTUC Voice Cloud PBX capabilities and SIP trunking as the core modules, providing cloud-based call routing, interactive voice response, call queuing and resilience features. Configuration work included number provisioning, SIP trunk configuration and IVR flow setup to standardize inbound handling and contact-center call distribution.
Innovazionedigitale delivered the SmartUC service and operational support, with the rollout scoped to Ferrero Italia telephony and contact-center operations across its Italy footprint. Integrations focused on consolidating contact-center communications onto the SmartUC cloud voice platform, enabling centralized management of call flows and operator queues.
Governance and operations were adjusted to reflect a vendor-managed cloud voice model, shifting telephony administration toward a centralized IT and contact-center operations structure and formalizing IVR and call-handling workflows. Reported outcomes from the initiative included improved call handling, IVR performance and overall voice resilience for Ferrero Italia.
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Generali | Insurance | 87909 | $68.7B | Italy | Innovazionedigitale | SmartUC | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Generali implemented SmartUC under the PBX, VoiP and Phone Systems category to deliver enterprise telephony and unified communications across its Italy operations. Innovazionedigitale implemented SmartUC-based telephony and unified communications services to support enterprise voice, SIP trunking and Microsoft Teams integration in Italy, aligning the deployment with the insurer's customer contact needs.
The implementation leveraged SMARTUC Voice and Contact Center capabilities to provide omnichannel contact handling, automated call routing, queuing and agent workspace functionality. SmartUC was configured to support SIP trunking for carrier connectivity and native contact center workflows to manage inbound and outbound voice and digital channels.
Integrations focused on Teams interoperability and SIP trunk connectivity, enabling Microsoft Teams to act as a client endpoint while SmartUC handled enterprise PBX and contact center control. Operational scope centered on customer contact and service teams in Italy, with configuration aimed at consolidating voice routing and contact handling within a unified telephony platform.
Governance controls were established for centralized telephony administration, contact center routing policies and phased rollout across Italian sites to standardize voice and omnichannel handling. The project explicitly enabled improved omnichannel customer contact and strengthened business continuity through the SmartUC deployment and SIP trunking and Teams integration.
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IRCCS Ospedale San Raffaele Italy | Healthcare | 6000 | $791M | Italy | Innovazionedigitale | SmartUC | PBX, VoiP and Phone Systems | 2021 | n/a |
In 2021 IRCCS Ospedale San Raffaele Italy deployed SmartUC Cloud telephony in the PBX, VoiP and Phone Systems category to modernize hospital communications and inbound call routing in Milan, Italy. The effort focused on improving availability of clinical hotlines and enhancing internal collaboration across clinical and administrative teams.
The implementation was delivered through Innovazionedigitale and uses SmartUC, with module usage inferred to include SMARTUC Voice and Contact Center modules based on project references. Configuration aligned with PBX, VoiP and Phone Systems capabilities, including cloud call control, SIP session handling, inbound call queues, skill based routing and unified messaging to support clinical hotline routing and team presence.
Operational scope concentrated on Milan sites and patient facing contact points, impacting patient services, clinical operations and internal communications workflows. Governance changes organized IT and clinical leadership around hotline routing rules, contact center queue configurations and escalation workflows, and the deployment explicitly improved availability of clinical hotlines and internal collaboration according to project notes.
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Buyer Intent: Companies Evaluating SmartUC
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