List of Sms Host Customers
Springer-Miller Systems
782 Mountain Road,
Stowe, 05672, VT,
United States
Stowe, 05672, VT,
United States
1 802-253-7377
Professional Services
150
$20M
Since 2010, our global team of researchers has been studying Sms Host customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sms Host for Hotel Property Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sms Host for Hotel Property Management include: Sunriver Resort in Sunriver, OR, a United States based Leisure and Hospitality organisation with 300 employees and revenues of $130.0 million, Suncadia, a United States based Leisure and Hospitality organisation with 326 employees and revenues of $126.0 million, Crystal Mountain, a United States based Leisure and Hospitality organisation with 550 employees and revenues of $110.0 million, La Cantera Resort and Spa, a United States based Leisure and Hospitality organisation with 550 employees and revenues of $75.0 million, The Abbey Resort & Avani Spa, a United States based Leisure and Hospitality organisation with 300 employees and revenues of $45.0 million and many others.
Contact us if you need a completed and verified list of companies using Sms Host, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sms Host customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cabot Cape Breton | Leisure and Hospitality | 100 | $10M | Canada | Springer-Miller Systems | Sms Host | Hotel Property Management | 2023 | n/a |
In 2023, Cabot Cape Breton implemented Sms Host on their website as a Hotel Property Management application to support online reservations and guest operations. The implementation places Sms Host at the center of the property web booking channel and the reservation lifecycle.
Configuration focused on a web-facing booking engine and reservation management, leveraging Sms Host's Hotel Property Management capabilities such as rate and inventory controls, guest profile management, front desk processing and housekeeping workflow support. The deployment uses the Sms Host application to capture bookings directly from the public site and present availability and rate plans in real time.
Operational scope spans reservations, front desk, housekeeping and revenue management functions, aligning guest arrivals and room assignments with property operations. The system is integrated into the website booking workflow so reservations captured online are handled inside Sms Host for operational follow through.
Governance and rollout centered on centralized booking rules, staff access controls and procedural updates for reservations and front office teams, with administrative configuration and staff training to ensure website bookings route through Sms Host for day to day operational handling.
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Crystal Mountain | Leisure and Hospitality | 550 | $110M | United States | Springer-Miller Systems | Sms Host | Hotel Property Management | 2021 | n/a |
In 2021, Crystal Mountain implemented Sms Host as its Hotel Property Management application at its resort in Thompsonville, Michigan. The deployment focused on embedding property-level accounting and front-line transaction controls into a single Hotel Property Management platform to support daily revenue capture and night audit workflows across the resort.
Sms Host was configured to support Night Audit operations and SMS Daily Sales reporting, with explicit configuration for daily edits to sales inputs and cashier reconciliation. Functional capabilities implemented include daily sales posting, gift card and gift certificate control, voucher and ticket auditing, petty cash tracking, and support for preparing journal entries and sales and use tax returns, aligning the application with routine accounting close activities.
The implementation connected Sms Host workflows to operational systems cited by the resort, including integrations with Great Plains for financial posting, F&B POS systems for outlet transaction capture, and Shopify for retail and gift card reconciliation, as well as lift ticket sales and employee food card transaction feeds. Operational coverage spans accounting, night audit, F&B outlets, retail and ticketing operations, and centralized controller review, enabling end to end transaction traceability from point of sale through general ledger.
Governance and process changes were formalized with daily internal audit tasks that review Night Audit inputs, require outlet manager approval for voids and adjustments, and enforce daily auditing of redeemed vouchers and gift card stock. Operational controls include scheduled monitoring and updates to the company SNAP register monthly and annually, random monthly audits of bank lock boxes and petty cash safes resort-wide, and a training cadence that requires cash handling staff to be trained within a week of hire, with the internal auditor serving as a back-up Night Auditor when necessary.
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Everline Resort & Spa | Leisure and Hospitality | 300 | $40M | United States | Springer-Miller Systems | Sms Host | Hotel Property Management | 2019 | n/a |
In 2019 Everline Resort & Spa implemented Sms Host in the Hotel Property Management category to centralize reservations and inventory control for its single North Lake Tahoe resort site. The deployment focused on operationalizing reservations workflows used by the Reservations department and Revenue team, with the application positioned to support front desk, group booking, and VIP reservation processes across the property.
Sms Host configuration emphasized core Hotel Property Management capabilities including the reservations engine, rate and inventory controls such as stop sell calendar updates, group booking and group inventory orchestration, guest profile and VIP reservation entry, and operational reporting for daily and monthly audits. The implementation supported call quality recording and reservation audit workflows, enabling Reservation Sales Agents and the Reservations Assistant Manager to track call conversion, call abandonment, and reservation accuracy through system-driven reports.
Operational coverage included Reservations, Revenue Management coordination, front desk collaboration, and group reservation handling within the resort. Staff documentation and job requirements reference Springer-Miller Systems, Reserve, and Revinate in daily workflows and reporting, indicating Sms Host operated alongside these vendor systems as part of the broader reservations and guest engagement stack used by the property.
Governance centered on departmental SOPs, regular training, and reporting cadence, with the Reservations Assistant Manager responsible for coaching, call scoring, monthly reporting, KPI goal communication, and maintaining predictive scheduling and standard operating procedures. Rollout and steady state operations emphasized user training in software and sales practices, monthly reservations meetings, and structured auditing to enforce reservation accuracy and adherence to hospitality operating standards.
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La Cantera Resort and Spa | Leisure and Hospitality | 550 | $75M | United States | Springer-Miller Systems | Sms Host | Hotel Property Management | 2020 | n/a |
In 2020 La Cantera Resort and Spa implemented Sms Host to strengthen its Hotel Property Management capabilities within the resort reservations ecosystem. Sms Host was provisioned to support Reservations operations and front office communications across Reservations, Sales and Events, Housekeeping and Revenue Management functions.
The Sms Host implementation focused on guest messaging and reservation lifecycle workflows. Configuration emphasized automated guest confirmations, cancellation notifications, and group rooming list communications, while retaining manual confirmation and tape chart controls used by the Reservations team. The deployment was aligned to operational activities described by the reservations function, including run reports, cancellation matching, group block scrubbing, assignment of VIP rooms, and handling after hour voicemail and ACD call metrics.
Sms Host was deployed into an environment that operates Springer Miller, Navis Narrowcast technologies, Jonas, OpenTables, Alice, EZlinks and directly channels reservations from Expedia, Airbnb and VRBO, along with Revinate lead flows. The solution was integrated into the resort level reservations ecosystem to coexist with the Springer-Miller Systems footprint and channel management practices, enabling centralized messaging to support cross-system reservation touchpoints and external channel reconciliation.
Governance and operational rollout centered on the Reservations team and front desk supervisors, with process updates to messaging traces for operational departments and explicit handoffs to Sales, Housekeeping and Spa for guest requests. The implementation emphasized alignment with existing reservation standards and group billing review processes, preserving manual controls for room assignments and out of service management while introducing automated communication workflows through Sms Host.
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North Beach Resort and Villas | Leisure and Hospitality | 300 | $30M | United States | Springer-Miller Systems | Sms Host | Hotel Property Management | 2011 | n/a |
In 2011, North Beach Resort and Villas implemented Sms Host from Springer-Miller Systems as its Hotel Property Management solution. The deployment placed Sms Host on the property website to capture direct bookings and to serve as the central reservation and property management touchpoint for the resort and villa inventory.
The Sms Host implementation covers core Hotel Property Management functionality including the booking engine and reservations ledger, front desk and check in check out workflows, rate and inventory control, guest profile management, housekeeping task orchestration, and standard reporting and revenue support capabilities. Configuration centered on property-level room types and seasonal rate rules, with automation of availability and booking confirmation flows handled through the application.
Integrations are centered on the customer facing website where Sms Host is embedded to power direct bookings and reservation capture, and operationally the application is used across reservations, front desk, housekeeping, and revenue-related functions. The implementation emphasizes a single system of record for guest and booking data to coordinate operational tasks across on-site departments.
Governance and operational controls include role based access for front desk and back office users, defined rate approval and change processes, and configuration management for seasonal pricing and inventory settings. Training and workflow alignment were scoped to support daily operations across the resort and villa sites, ensuring Sms Host functions were adopted by reservations, operations, and housekeeping teams.
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Leisure and Hospitality | 150 | $25M | United States | Springer-Miller Systems | Sms Host | Hotel Property Management | 2021 | n/a |
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Leisure and Hospitality | 326 | $126M | United States | Springer-Miller Systems | Sms Host | Hotel Property Management | 2020 | n/a |
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Leisure and Hospitality | 300 | $130M | United States | Springer-Miller Systems | Sms Host | Hotel Property Management | 2024 | n/a |
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Leisure and Hospitality | 65 | $7M | United States | Springer-Miller Systems | Sms Host | Hotel Property Management | 2016 | n/a |
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Leisure and Hospitality | 300 | $45M | United States | Springer-Miller Systems | Sms Host | Hotel Property Management | 2011 | n/a |
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Buyer Intent: Companies Evaluating Sms Host
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sms Host. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sms Host for Hotel Property Management include:
- Fox Real Estate - Main, a United States based Leisure and Hospitality organization with 13 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Fox Real Estate - Main | Leisure and Hospitality | 13 | $2M | United States | 2025-11-18 |
FAQ - APPS RUN THE WORLD Sms Host Coverage
Sms Host is a Hotel Property Management solution from Springer-Miller Systems.
Companies worldwide use Sms Host, from small firms to large enterprises across 21+ industries.
Organizations such as Sunriver Resort in Sunriver, OR, Suncadia, Crystal Mountain, La Cantera Resort and Spa and The Abbey Resort & Avani Spa are recorded users of
Sms Host for Hotel Property Management.
Companies using Sms Host are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Sms Host are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Sms Host across Americas, EMEA, and APAC.
Companies using Sms Host range from small businesses with 0-100 employees - 18.18%, to mid-sized firms with 101-1,000 employees - 81.82%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Sms Host include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Sms Host customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Hotel Property Management.