List of Synergates Raabta Customers
Karachi City, 75230,
Pakistan
Since 2010, our global team of researchers has been studying Synergates Raabta customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Synergates Raabta for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Synergates Raabta for Collaboration include: National Bank of Pakistan, a Pakistan based Banking and Financial Services organisation with 15000 employees and revenues of $1.50 billion, UBL - United Bank Limited, a Pakistan based Banking and Financial Services organisation with 14973 employees and revenues of $596.0 million, Bank of Khyber, a Pakistan based Banking and Financial Services organisation with 1753 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Synergates Raabta, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Synergates Raabta customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank of Khyber | Banking and Financial Services | 1753 | $35M | Pakistan | Synergates | Synergates Raabta | Collaboration | 2022 | n/a |
In 2022 Bank of Khyber implemented Synergates Raabta, using the Collaboration application to support contact-center and 360° CRM functions. Bank of Khyber worked with Synergates to deploy a contact-center and 360° CRM solution described in vendor case materials as Pulse, with an explicit objective to centralize customer interactions and improve resolution times and customer satisfaction across Pakistan.
The implementation consolidated contact-center capabilities and 360° customer records into Synergates Raabta, with configuration focused on unified interaction logging, case management, queue routing, and agent desktop consolidation. Functional modules implemented included contact handling and CRM workflows that provide a unified customer view and support for multichannel interaction capture, aligning Collaboration application capabilities to front-office service operations.
Operational coverage extended across the bank’s Pakistan service footprint, centralizing customer service and contact-center business functions under a common Collaboration platform. Governance measures emphasized centralized interaction handling and standardized CRM workflows to improve response consistency, while Synergates acted as the vendor partner for platform provisioning and solution delivery.
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National Bank of Pakistan | Banking and Financial Services | 15000 | $1.5B | Pakistan | Synergates | Synergates Raabta | Collaboration | 2022 | n/a |
In 2022 National Bank of Pakistan engaged Synergates and implemented Synergates Raabta in the Collaboration category to address contact-center improvement and a CRM gap analysis documented on Synergates’ case study for the bank. The engagement is positioned to enable smarter customer engagement and data-driven contact-center reporting across the bank’s customer-facing operations in Pakistan.
The implementation emphasis centered on contact-center engagement workflows and consolidated customer interaction data, leveraging Synergates Raabta capabilities such as a unified agent workspace, interaction logging, and analytics-driven reporting. Configuration work included orchestration of customer engagement flows and instrumentation for contact-center reporting, aligning the Collaboration application to operational reporting and agent productivity use cases.
The program included a consultancy-led CRM gap analysis and referenced Pulse CRM in the case study, indicating CRM alignment and data synchronization activities as part of the rollout. Operational coverage targeted customer service and contact-center functions, with integrations and data consolidation efforts focused on customer profile harmonization and interaction history centralization as called out in the engagement description.
Governance and rollout followed a consultancy-driven approach, with phased implementation and process remediation derived from the gap analysis to establish reporting governance and standardized contact-center workflows. The documented association on Synergates’ site frames the deployment as an application-level adoption of Synergates Raabta for Collaboration, combined with CRM advisory to improve customer engagement and contact-center reporting.
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UBL - United Bank Limited | Banking and Financial Services | 14973 | $596M | Pakistan | Synergates | Synergates Raabta | Collaboration | 2022 | n/a |
In 2022, UBL - United Bank Limited implemented Synergates Raabta as a Collaboration application to support a customer-experience and contact-center transformation. The engagement with Synergates targeted a 360° customer view and improvements in customer satisfaction across Pakistan, and the vendor case study explicitly references Synergates Pulse CRM while implementation records identify Synergates Raabta as the deployed Collaboration solution.
The implementation centered on CRM and contact-center capabilities common to the Collaboration category, including unified customer profiles, case management and an agent-focused interface for handling inbound interactions. The deployment emphasized orchestration of customer interactions and consolidation of customer data to create a single view for frontline staff, consistent with contact-center modernization efforts.
Operational scope covered UBL contact-center and customer experience functions in Pakistan, with the platform applied to customer service workflows and contact-center operations. Governance changes included standardizing contact-center workflows and CRM usage policies to ensure consistent case handling and data stewardship across teams.
The stated objective for Synergates Raabta at UBL was to deliver a comprehensive customer view and to improve customer satisfaction through centralized collaboration and CRM-driven contact-center operations. UBL - United Bank Limited Synergates Raabta Collaboration customer experience and contact-center functions was the primary relationship established in this implementation.
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