List of SysAid ITSM Customers
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Since 2010, our global team of researchers has been studying SysAid ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SysAid ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SysAid ITSM for IT Service Management include: Nucor Corporation, a United States based Professional Services organisation with 32000 employees and revenues of $34.71 billion, Ecobank Ghana, a Ghana based Banking and Financial Services organisation with 1617 employees and revenues of $549.0 million, Soni, a United Kingdom based Utilities organisation with 119 employees and revenues of $141.0 million, Victoria State Emergency Service, a Australia based Government organisation with 225 employees and revenues of $49.0 million, Axis Business Insight, a United Kingdom based Professional Services organisation with 50 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using SysAid ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Axis Business Insight | Professional Services | 50 | $6M | United Kingdom | SysAid Technologies | SysAid ITSM | IT Service Management | 2018 | n/a |
In 2018, Axis Business Insight implemented SysAid ITSM to support service desk operations during a short-term contract in August 2018 serving employees of CPM UK, the parent company. The implementation focused on IT Service Management workflows for incident logging, ticket routing to 2nd and 3rd line teams, and SLA tracking within the service desk environment.
SysAid ITSM was used as the central ticketing system to manage incidents and service requests, and to maintain asset and inventory records tied to hardware storage and issuance. Functional activities executed through the service desk included new starter provisioning and workstation setup, desk moves, password resets and Active Directory administration, Office 365 troubleshooting including shared mailbox permissions and distribution groups, and inventory control for IT equipment.
Operational coverage included SIP phone and VoIP provisioning, mobile device management for new starters and device changes, and coordination with BT for line barring, unbarring, new lines and SIM provisioning. Governance relied on ticket escalation to 2nd and 3rd line support, SLA adherence workflows, and inventory controls, aligning Axis Business Insight SysAid ITSM IT Service Management with core IT support and operational processes rather than with broader enterprise systems.
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Ecobank Ghana | Banking and Financial Services | 1617 | $549M | Ghana | SysAid Technologies | SysAid ITSM | IT Service Management | 2018 | n/a |
In 2018, Ecobank Ghana implemented SysAid ITSM as a cloud hosted IT Service Management platform. The deployment established a centralized service management layer for IT operations and the bank's service desk across Ecobank Ghana, targeting incident handling, service requests and asset tracking.
Configuration work focused on standard IT Service Management modules including incident management, change management, asset management, configuration management database CMDB, service catalog and a self service portal. Automation was applied to ticket routing and priority assignment, and workflows were modeled to support escalation paths and lifecycle tracking consistent with IT Service Management best practices.
The SysAid ITSM instance was provisioned as a cloud hosted service and integrated with Microsoft Azure AD for centralized authentication and single sign on, enabling directory based user provisioning and role based access. The Azure AD integration aligned service desk access with the bank's existing enterprise identity services used by IT and applications teams.
Governance adjustments introduced formal incident and change workflows, defined roles for service desk analysts and change approvers, and established service level targets within SysAid ITSM to standardize handling and escalation. Implementation was driven by internal application engineering teams with prior experience deploying cloud service management tools, establishing SysAid ITSM as the primary IT Service Management platform for Ecobank Ghana.
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Nucor Corporation | Professional Services | 32000 | $34.7B | United States | SysAid Technologies | SysAid ITSM | IT Service Management | 2018 | n/a |
In 2018, Nucor Corporation implemented SysAid ITSM as its core IT service management platform. The deployment targeted the Nucor Technology Group and the Commercial Business Process Team, providing a centralized ticketing and service desk environment for IT and commercial support functions, and aligning with the IT Service Management category.
SysAid ITSM was configured to support standard IT Service Management workflows including incident management, service desk ticketing, SLA tracking, onboarding and offboarding workflows, and a knowledge base for recurring issues. The implementation emphasized configuration of ticket lifecycle states, SLA timers, and role-based access to support audit standards for employee and contractor onboarding and offboarding.
Integrations were explicitly operationalized with JIRA, with the project lead and BA tracking open solution tickets across JIRA and the SysAid ticketing system to maintain continuity between development and IT support streams. Parallel work by the same team included Oracle EBS integration with a digital adoption solution, OPUS, although that ERP integration was a separate initiative from the SysAid ITSM rollout. SysAid ITSM was used to document end user support activity across Windows 10, Mac OS, iOS, Office 365 and related infrastructure tasks.
Governance was led by internal project leads and business analysts who produced business requirements, functional design specifications, and test plans for service workflows. Ticket governance practices were enforced through documented SLAs and routine use of SysAid ITSM for logging and auditing work activity, while the implementation supported ongoing training, issue resolution, and operational coordination between IT operations and commercial process teams.
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Utilities | 119 | $141M | United Kingdom | SysAid Technologies | SysAid ITSM | IT Service Management | 2019 | n/a |
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Government | 225 | $49M | Australia | SysAid Technologies | SysAid ITSM | IT Service Management | 2016 | n/a |
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