List of SysAid ITSM Customers
SysAid Technologies
80 Atlantic Ave.,
Toronto, M6K 1X9, ON,
Canada
Toronto, M6K 1X9, ON,
Canada
1 800-686-7047
Professional Services
250
$35M
Since 2010, our global team of researchers has been studying SysAid ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SysAid ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SysAid ITSM for IT Service Management include: Nucor Corporation, a United States based Professional Services organisation with 32000 employees and revenues of $34.71 billion, Suffolk County, a United States based Government organisation with 9589 employees and revenues of $4.15 billion, Ecobank Ghana, a Ghana based Banking and Financial Services organisation with 1617 employees and revenues of $549.0 million, Manni Sipre, a Italy based Manufacturing organisation with 460 employees and revenues of $346.0 million, Canadian North, a Canada based Transportation organisation with 350 employees and revenues of $190.0 million and many others.
Contact us if you need a completed and verified list of companies using SysAid ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SysAid ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Axis Business Insight | Professional Services | 50 | $6M | United Kingdom | SysAid Technologies | SysAid ITSM | IT Service Management | 2018 | n/a |
In 2018, Axis Business Insight implemented SysAid ITSM to support service desk operations during a short-term contract in August 2018 serving employees of CPM UK, the parent company. The implementation focused on IT Service Management workflows for incident logging, ticket routing to 2nd and 3rd line teams, and SLA tracking within the service desk environment.
SysAid ITSM was used as the central ticketing system to manage incidents and service requests, and to maintain asset and inventory records tied to hardware storage and issuance. Functional activities executed through the service desk included new starter provisioning and workstation setup, desk moves, password resets and Active Directory administration, Office 365 troubleshooting including shared mailbox permissions and distribution groups, and inventory control for IT equipment.
Operational coverage included SIP phone and VoIP provisioning, mobile device management for new starters and device changes, and coordination with BT for line barring, unbarring, new lines and SIM provisioning. Governance relied on ticket escalation to 2nd and 3rd line support, SLA adherence workflows, and inventory controls, aligning Axis Business Insight SysAid ITSM IT Service Management with core IT support and operational processes rather than with broader enterprise systems.
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Canadian North | Transportation | 350 | $190M | Canada | SysAid Technologies | SysAid ITSM | IT Service Management | 2021 | n/a |
In 2021, Canadian North implemented SysAid ITSM. Canadian North deployed SysAid ITSM as its IT Service Management platform to centralize incoming service requests and incident handling across Technical Records, Planning, Purchasing & Stores, Finance, Line Maintenance and Heavy Maintenance.
The implementation emphasized core IT Service Management capabilities, including ticketing, request intake, priority queue monitoring and configurable prioritization workflows. Operational use included active monitoring of Maintenance ticket queues in SysAid ITSM to ensure high priority tickets were identified and routed for resolution, and management of mobile endpoints such as iPads used by maintenance staff.
Concurrent activities included extraction, transformation and cleansing of data from an old legacy system for loading into the Trax eMRO system, and report development using Jaspersoft Studio with publication to Jasper Server. The environment therefore connected SysAid ITSM operational workflows with Trax data feeds and a Jasper reporting layer, supporting cross functional visibility between IT and maintenance operations.
Governance centered on role based ticket ownership and queue stewardship, with a Trax Administrator and eMRO administrator role responsible for responding to service requests, generating ad hoc SQL queries for reporting and ensuring data quality. Configuration and procedural changes focused on standardizing request intake across departments and establishing reporting and monitoring routines within SysAid ITSM to support day to day maintenance and support functions.
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Ecobank Ghana | Banking and Financial Services | 1617 | $549M | Ghana | SysAid Technologies | SysAid ITSM | IT Service Management | 2018 | n/a |
In 2018, Ecobank Ghana implemented SysAid ITSM as a cloud hosted IT Service Management platform. The deployment established a centralized service management layer for IT operations and the bank's service desk across Ecobank Ghana, targeting incident handling, service requests and asset tracking.
Configuration work focused on standard IT Service Management modules including incident management, change management, asset management, configuration management database CMDB, service catalog and a self service portal. Automation was applied to ticket routing and priority assignment, and workflows were modeled to support escalation paths and lifecycle tracking consistent with IT Service Management best practices.
The SysAid ITSM instance was provisioned as a cloud hosted service and integrated with Microsoft Azure AD for centralized authentication and single sign on, enabling directory based user provisioning and role based access. The Azure AD integration aligned service desk access with the bank's existing enterprise identity services used by IT and applications teams.
Governance adjustments introduced formal incident and change workflows, defined roles for service desk analysts and change approvers, and established service level targets within SysAid ITSM to standardize handling and escalation. Implementation was driven by internal application engineering teams with prior experience deploying cloud service management tools, establishing SysAid ITSM as the primary IT Service Management platform for Ecobank Ghana.
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Manni Sipre | Manufacturing | 460 | $346M | Italy | SysAid Technologies | SysAid ITSM | IT Service Management | 2018 | n/a |
In 2018, Manni Sipre implemented SysAid ITSM as its IT Service Management platform to centralize ticketing and escalation across the organization. The rollout was led from the internal service desk organization where the Service and Project Manager ownership aligned implementation activities with existing support layers and global user contacts.
The SysAid ITSM implementation focused on configuration of a Group ticketing portal, formalization of management and escalation workflows, and training for management and escalation points. Configuration work explicitly aligned with level 1, level 2, and level 3 technician responsibilities, and documentation was produced to codify triage, escalation criteria, and role responsibilities.
Operational coverage extended to internal service desk operations and supplier coordination for infrastructure and telecom services, reflecting the company practice of consolidated technical contacts for global locations. The implementation supported day to day incident intake, escalation routing, and centralized case handling, and it was positioned alongside concurrent projects such as Office 365, Teams, MDM, and global printing upgrades as part of the broader IT program.
Governance activities included structured user training, administrator and technician training, and creation of procedural documentation to support sustained operations and escalation management. The program emphasized process discipline for ticket ownership and supplier handoffs, with the Service and Project Manager retaining coordination responsibility for ongoing service and project management.
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Nucor Corporation | Professional Services | 32000 | $34.7B | United States | SysAid Technologies | SysAid ITSM | IT Service Management | 2018 | n/a |
In 2018, Nucor Corporation implemented SysAid ITSM as its core IT service management platform. The deployment targeted the Nucor Technology Group and the Commercial Business Process Team, providing a centralized ticketing and service desk environment for IT and commercial support functions, and aligning with the IT Service Management category.
SysAid ITSM was configured to support standard IT Service Management workflows including incident management, service desk ticketing, SLA tracking, onboarding and offboarding workflows, and a knowledge base for recurring issues. The implementation emphasized configuration of ticket lifecycle states, SLA timers, and role-based access to support audit standards for employee and contractor onboarding and offboarding.
Integrations were explicitly operationalized with JIRA, with the project lead and BA tracking open solution tickets across JIRA and the SysAid ticketing system to maintain continuity between development and IT support streams. Parallel work by the same team included Oracle EBS integration with a digital adoption solution, OPUS, although that ERP integration was a separate initiative from the SysAid ITSM rollout. SysAid ITSM was used to document end user support activity across Windows 10, Mac OS, iOS, Office 365 and related infrastructure tasks.
Governance was led by internal project leads and business analysts who produced business requirements, functional design specifications, and test plans for service workflows. Ticket governance practices were enforced through documented SLAs and routine use of SysAid ITSM for logging and auditing work activity, while the implementation supported ongoing training, issue resolution, and operational coordination between IT operations and commercial process teams.
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Utilities | 119 | $141M | United Kingdom | SysAid Technologies | SysAid ITSM | IT Service Management | 2019 | n/a |
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Government | 9589 | $4.2B | United States | SysAid Technologies | SysAid ITSM | IT Service Management | 2021 | n/a |
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Government | 225 | $49M | Australia | SysAid Technologies | SysAid ITSM | IT Service Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating SysAid ITSM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SysAid ITSM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SysAid ITSM for IT Service Management include:
- Universidad del Pacífico, a Peru based Education organization with 1400 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Universidad del Pacífico | Education | 1400 | $320M | Peru | 2026-03-29 |
FAQ - APPS RUN THE WORLD SysAid ITSM Coverage
SysAid ITSM is a IT Service Management solution from SysAid Technologies.
Companies worldwide use SysAid ITSM, from small firms to large enterprises across 21+ industries.
Organizations such as Nucor Corporation, Suffolk County, Ecobank Ghana, Manni Sipre and Canadian North are recorded users of
SysAid ITSM for IT Service Management.
Companies using SysAid ITSM are most concentrated in Professional Services, Government and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using SysAid ITSM are most concentrated in United States, Ghana and Italy, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SysAid ITSM across Americas, EMEA, and APAC.
Companies using SysAid ITSM range from small businesses with 0-100 employees - 12.5%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 12.5%.
Customers of SysAid ITSM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SysAid ITSM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.