List of TIBCO iProcess Customers
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Since 2010, our global team of researchers has been studying TIBCO iProcess customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TIBCO iProcess for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TIBCO iProcess for Business Process Management include: NedBank, a South Africa based Banking and Financial Services organisation with 25954 employees and revenues of $63.59 billion, DBS Bank, a Singapore based Banking and Financial Services organisation with 36000 employees and revenues of $16.50 billion, Unum Group, a United States based Insurance organisation with 10665 employees and revenues of $11.99 billion, Essent, a Netherlands based Utilities organisation with 2800 employees and revenues of $650.0 million and many others.
Contact us if you need a completed and verified list of companies using TIBCO iProcess, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TIBCO iProcess customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DBS Bank | Banking and Financial Services | 36000 | $16.5B | Singapore | TIBCO Software | TIBCO iProcess | Business Process Management | 2009 | Progress Software |
In 2009, DBS Bank implemented TIBCO iProcess as a Business Process Management platform in Singapore to support a new credit determination and decision automation capability for retail banking. The deployment used TIBCO iProcess to encapsulate decision logic and operational workflows aimed at accelerating credit scoring and decision making across loan and credit applications.
The implementation incorporated TIBCO iProcess Decisions and TIBCO BusinessWorks as core components, with TIBCO iProcess Decisions used for business rule management and decision services, and TIBCO BusinessWorks providing orchestration and integration middleware for process flows. Functional modules implemented included credit scoring workflows, decision automation, and centralized rule authoring to simplify maintenance of business rules and enable repeatable decision logic.
The project was executed in Singapore and targeted retail banking loan and credit processes, positioning the system to improve loan and credit decision throughput. Progress Software is cited as the implementation partner responsible for the build-out and integration work, supporting configuration of decision services and middleware components.
Operational governance focused on maintainable business rules and decision lifecycle control, moving rule ownership toward business rule authoring and reducing dependence on ad hoc code changes. Explicit outcomes reported include accelerated credit scoring and decision making, and improved loan and credit decision throughput through maintainable business rules and automated decision workflows.
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Essent | Utilities | 2800 | $650M | Netherlands | TIBCO Software | TIBCO iProcess | Business Process Management | 2006 | n/a |
In 2006, Essent deployed TIBCO iProcess as part of an integration and portal program to link SAP, Siebel and metering systems. The TIBCO iProcess implementation served as the core Business Process Management platform for orchestrating customer facing and back office workflows across the Dutch operations.
The deployment emphasized BPM capabilities such as process orchestration, workflow automation and integration orchestration, with TIBCO iProcess configured to manage end to end customer lifecycle processes and invoice validation flows. The implementation combined a portal front end for customer self service with process rules and exception handling in TIBCO iProcess to standardize billing and service processes.
Integrations were explicitly built to connect SAP for billing and master data, Siebel for customer relationship and service histories, and metering systems for consumption data, enabling a unified transaction path from meter read to invoice generation. The program targeted the Netherlands customer and billing functions and integrated these systems to reduce manual handoffs and application sprawl.
Governance was organized as a multi year portal and integration program, aligning process ownership across customer service, billing and IT and consolidating interfaces to fewer applications and endpoints. The engagement delivered measurable outcomes including reduced invoicing errors and fewer applications and interfaces, and is cited as a multi year portal and integration success using TIBCO BPM and integration technologies.
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NedBank | Banking and Financial Services | 25954 | $63.6B | South Africa | TIBCO Software | TIBCO iProcess | Business Process Management | 2018 | n/a |
In 2018 NedBank deployed TIBCO iProcess on the TIBCO iProcess 10.x platform as a core Business Process Management initiative supporting corporate and retail banking operations. The implementation ran alongside IBM BPM Lombardi and ARIS Cloud for process modelling and documentation, positioning TIBCO iProcess as the runtime orchestration layer for mapped workflows and automated process routing.
The implementation focused on process modelling, mapping, and the development of technical integration components, including automated orchestration of previously manual services. Functional capabilities implemented included end-to-end process mapping, re-engineering of service flows, process measurements, change management activities, and the creation of a central digital channel to consolidate approximately 160 manual banking services.
Integrations were exercised through SOA and web services testing using SOAPUI, and the program delivered internal and external interface integration components as part of the process automation stack. Operational scope spanned corporate and retail business functions, with development and deployment activities situated within the bank's IT program executive division and aligned to agile delivery practices.
Governance and rollout were driven by business requirement workshops, sprint-based delivery with Scrum Master oversight, and collaboration with project management to prioritise releases and post-production support. Outcomes cited include the creation of a new digital channel for overdraft loan submissions for pre-approved clients and a significant reduction in manual hours through centralized digital processing of manual services.
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Insurance | 10665 | $12.0B | United States | TIBCO Software | TIBCO iProcess | Business Process Management | 2006 | n/a |
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Buyer Intent: Companies Evaluating TIBCO iProcess
- Fiserv, a United States based Professional Services organization with 38000 Employees
- Pragma Edge, a United States based Professional Services company with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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