List of TOPdesk Customers
TOPdesk
Westlandseweg 40,
Delft, 2624 AD,
Netherlands
Delft, 2624 AD,
Netherlands
31 15 270-0900
Professional Services
900
$110M
Since 2010, our global team of researchers has been studying TOPdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TOPdesk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TOPdesk for IT Service Management include: Smurfit Westrock, a Ireland based Manufacturing organisation with 100000 employees and revenues of $34.00 billion, Rite-Hite Corporation, a United States based Manufacturing organisation with 1800 employees and revenues of $22.00 billion, Nationale Nederlanden, a Netherlands based Insurance organisation with 11917 employees and revenues of $17.08 billion, Cofra Holding, a Switzerland based Professional Services organisation with 60000 employees and revenues of $14.00 billion, Pon, a Netherlands based Automotive organisation with 15700 employees and revenues of $10.82 billion and many others.
Contact us if you need a completed and verified list of companies using TOPdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The TOPdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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2Repair-IT | Professional Services | 30 | $3M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2020 | n/a |
In 2020, 2Repair-IT implemented TOPdesk as its IT Service Management platform. The TOPdesk instance is exposed on the company website, providing a customer-facing portal for support requests and self-service information as part of the firm’s external IT support presence.
The implementation centers on standard IT Service Management functional capabilities, with TOPdesk configured to provide incident management, a self-service portal and an online knowledge base. The configuration emphasis is on ticketing workflows, prioritization and SLA definition, reflecting common ITSM operational patterns for small professional services firms.
Operational coverage is focused on the company’s IT support and customer service activities within the Netherlands, with the TOPdesk web portal acting as the primary intake channel for external customers and internal users. No implementation partner is listed, and no specific third party system integrations are documented in the source.
Governance adjustments accompany the rollout, including standardized ticket assignment rules, owned escalation paths and knowledge article publishing controls to support consistent service delivery. The narrative links 2Repair-IT, TOPdesk, IT Service Management and customer support workflows, showing the relationship between the application and the business function.
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3Mensio Medical Imaging | Professional Services | 19 | $1M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2020 | n/a |
In 2020, 3Mensio Medical Imaging implemented TOPdesk for IT Service Management. The deployment is surfaced via a web-accessible service portal on the corporate website, enabling both external customer access and internal staff ticket submission without requiring on premise hosting provided by the vendor.
The TOPdesk implementation focuses on core IT service management capabilities common to the category, including incident and request management, a service catalog, a self service portal, and knowledge management to standardize request intake and resolution workflows. Configuration work centered on form and workflow design, role based agent queues, priority and status handling, and knowledge article publication to support repeatable support processes.
Operational scope covers IT and customer support functions at the Netherlands based company, consolidating service requests through the website portal and routing work to designated agents. Governance activity emphasized process definition for request lifecycle and administrative controls for the TOPdesk instance, aligning service intake with defined support roles and escalation paths.
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4Dm Services | Professional Services | 58 | $5M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2022 | n/a |
In 2022 4Dm Services implemented TOPdesk for IT Service Management. The TOPdesk deployment is surfaced on 4Dm Services website as a public facing self service portal, enabling web ticket submission and service catalog access for employees and external contacts.
The implementation emphasizes standard IT Service Management modules including incident management, request fulfillment, knowledge base, and a service catalog, configured to route tickets to internal IT and operations teams. The configuration is centered on web embedded forms and portal workflows, with defined routing and escalation rules and governance around request lifecycle and SLA driven handling across the Netherlands.
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A Jansen | Construction and Real Estate | 400 | $70M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2020 | n/a |
In 2020, A Jansen deployed TOPdesk as its IT Service Management platform. The TOPdesk implementation is surfaced on the corporate website as a web-accessible service portal, supporting the companys Netherlands operations and approximately 400 staff across construction and real estate functions.
A Jansen deployed TOPdesk to support IT support and workplace services, implementing core IT Service Management capabilities such as incident and request management, a service catalog, ticketing workflows and a searchable knowledge base. Configuration emphasis is on web self-service intake and structured ticket triage to route issues to IT and facilities teams and to capture case histories for operational continuity.
Operational coverage centers on internal IT support and facilities management, with the website portal serving as the primary intake point for employees and external contractors. The implementation uses TOPdesk as the unified entry for service requests, enabling centralized assignment and tracking across service teams.
Governance is organized around a centralized service desk model with defined triage and escalation workflows and web-based request tracking, aligning IT support and workplace processes under a single IT Service Management platform. TOPdesk is the primary system for request intake, ownership assignment and audit-ready case records.
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A W G Kneppers Amstelveen | Banking and Financial Services | 120 | $13M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2020 | n/a |
In 2020, A W G Kneppers Amstelveen deployed TOPdesk as its IT Service Management solution and surfaced the application on its public website to enable web-based service intake. The TOPdesk deployment established a web-facing service portal for ticket submission, self-service knowledge base access, and request tracking. The implementation centralized IT service desk interactions and digital intake for end users via embedded TOPdesk forms and status pages on the website.
The configuration leveraged core IT Service Management modules including incident management, request management, a self-service portal, and a knowledge base, with workflows configured inside TOPdesk to support ticket lifecycle management. Integrations were limited to website embedding, exposing TOPdesk interfaces for user submission and status updates while keeping the application as the central service management hub. Operational coverage prioritized centralized IT service desk processes and end user support workflows, with governance focused on role-based access and ticket lifecycle controls within TOPdesk. This implementation documents the relationship: A W G Kneppers Amstelveen TOPdesk IT Service Management supporting IT service desk and end user support functions.
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Transportation | 150 | $114M | Denmark | Topdesk | TOPdesk | IT Service Management | 2020 | n/a |
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Manufacturing | 300 | $93M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2021 | n/a |
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Professional Services | 193 | $20M | Denmark | Topdesk | TOPdesk | IT Service Management | 2020 | n/a |
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Communications | 450 | $73M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2022 | n/a |
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Professional Services | 116 | $15M | United Kingdom | Topdesk | TOPdesk | IT Service Management | 2023 | n/a |
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Showing 1 to 10 of 1194 entries
Buyer Intent: Companies Evaluating TOPdesk
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating TOPdesk. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating TOPdesk for IT Service Management include:
- Netlab, a Germany based Professional Services organization with 70 Employees
- Fashionshow2U Poland, a Poland based Retail company with 10 Employees
- Regent's University London, a United Kingdom based Education organization with 538 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD TOPdesk Coverage
TOPdesk is a IT Service Management solution from Topdesk.
Companies worldwide use TOPdesk, from small firms to large enterprises across 21+ industries.
Organizations such as Smurfit Westrock, Rite-Hite Corporation, Nationale Nederlanden, Cofra Holding and Pon are recorded users of
TOPdesk for IT Service Management.
Companies using TOPdesk are most concentrated in Manufacturing, Insurance and Professional Services, with adoption spanning over 21 industries.
Companies using TOPdesk are most concentrated in Ireland, United States and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of TOPdesk across Americas, EMEA, and APAC.
Companies using TOPdesk range from small businesses with 0-100 employees - 28.48%, to mid-sized firms with 101-1,000 employees - 44.89%, large organizations with 1,001-10,000 employees - 25.13%, and global enterprises with 10,000+ employees - 1.51%.
Customers of TOPdesk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified TOPdesk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.