List of TOPdesk Customers
Delft, 2624 AD,
Netherlands
Since 2010, our global team of researchers has been studying TOPdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TOPdesk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TOPdesk for IT Service Management include: CAK Netherlands, a Netherlands based Government organisation with 1000 employees and revenues of $34.56 billion, Smurfit Westrock, a Ireland based Manufacturing organisation with 100000 employees and revenues of $34.00 billion, Rite-Hite Corporation, a United States based Manufacturing organisation with 1800 employees and revenues of $22.00 billion, Nationale Nederlanden, a Netherlands based Insurance organisation with 11917 employees and revenues of $17.08 billion, Cofra Holding, a Switzerland based Professional Services organisation with 60000 employees and revenues of $14.00 billion and many others.
Contact us if you need a completed and verified list of companies using TOPdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The TOPdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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2Repair-IT | Professional Services | 30 | $3M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2020 | n/a |
In 2020, 2Repair-IT implemented TOPdesk as its IT Service Management platform. The TOPdesk instance is exposed on the company website, providing a customer-facing portal for support requests and self-service information as part of the firm’s external IT support presence.
The implementation centers on standard IT Service Management functional capabilities, with TOPdesk configured to provide incident management, a self-service portal and an online knowledge base. The configuration emphasis is on ticketing workflows, prioritization and SLA definition, reflecting common ITSM operational patterns for small professional services firms.
Operational coverage is focused on the company’s IT support and customer service activities within the Netherlands, with the TOPdesk web portal acting as the primary intake channel for external customers and internal users. No implementation partner is listed, and no specific third party system integrations are documented in the source.
Governance adjustments accompany the rollout, including standardized ticket assignment rules, owned escalation paths and knowledge article publishing controls to support consistent service delivery. The narrative links 2Repair-IT, TOPdesk, IT Service Management and customer support workflows, showing the relationship between the application and the business function.
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3Mensio Medical Imaging | Professional Services | 19 | $1M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2020 | n/a |
In 2020, 3Mensio Medical Imaging implemented TOPdesk for IT Service Management. The deployment is surfaced via a web-accessible service portal on the corporate website, enabling both external customer access and internal staff ticket submission without requiring on premise hosting provided by the vendor.
The TOPdesk implementation focuses on core IT service management capabilities common to the category, including incident and request management, a service catalog, a self service portal, and knowledge management to standardize request intake and resolution workflows. Configuration work centered on form and workflow design, role based agent queues, priority and status handling, and knowledge article publication to support repeatable support processes.
Operational scope covers IT and customer support functions at the Netherlands based company, consolidating service requests through the website portal and routing work to designated agents. Governance activity emphasized process definition for request lifecycle and administrative controls for the TOPdesk instance, aligning service intake with defined support roles and escalation paths.
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4Dm Services | Professional Services | 58 | $5M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2022 | n/a |
In 2022 4Dm Services implemented TOPdesk for IT Service Management. The TOPdesk deployment is surfaced on 4Dm Services website as a public facing self service portal, enabling web ticket submission and service catalog access for employees and external contacts.
The implementation emphasizes standard IT Service Management modules including incident management, request fulfillment, knowledge base, and a service catalog, configured to route tickets to internal IT and operations teams. The configuration is centered on web embedded forms and portal workflows, with defined routing and escalation rules and governance around request lifecycle and SLA driven handling across the Netherlands.
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Construction and Real Estate | 400 | $70M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2020 | n/a |
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Banking and Financial Services | 120 | $13M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2020 | n/a |
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Transportation | 150 | $114M | Denmark | Topdesk | TOPdesk | IT Service Management | 2020 | n/a |
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Manufacturing | 300 | $93M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2021 | n/a |
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Professional Services | 193 | $20M | Denmark | Topdesk | TOPdesk | IT Service Management | 2020 | n/a |
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Communications | 450 | $73M | Netherlands | Topdesk | TOPdesk | IT Service Management | 2022 | n/a |
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Professional Services | 116 | $15M | United Kingdom | Topdesk | TOPdesk | IT Service Management | 2023 | n/a |
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Buyer Intent: Companies Evaluating TOPdesk
- Fashionshow2U Poland, a Poland based Retail organization with 10 Employees
- Regent's University London, a United Kingdom based Education company with 538 Employees
- Executive Public Accountants, a United States based Professional Services organization with 70 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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