List of TOTVS Backoffice – Datasul Line Customers
Sao Paulo, 2511, SP,
Brazil
Since 2010, our global team of researchers has been studying TOTVS Backoffice – Datasul Line customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TOTVS Backoffice – Datasul Line for ERP Financial from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TOTVS Backoffice – Datasul Line for ERP Financial include: Caterpillar Brasil, a Brazil based Manufacturing organisation with 6000 employees and revenues of $1.80 billion, Gelita do Brasil, a Brazil based Manufacturing organisation with 1000 employees and revenues of $300.0 million, Consigaz-Distribuidora De Gas, a Brazil based Distribution organisation with 1000 employees and revenues of $300.0 million, WAP, a United States based Professional Services organisation with 75 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using TOTVS Backoffice – Datasul Line, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Caterpillar Brasil | Manufacturing | 6000 | $1.8B | Brazil | TOTVS | TOTVS Backoffice – Datasul Line | ERP Financial | 2015 | n/a |
In 2015 Caterpillar Brasil deployed TOTVS Backoffice – Datasul Line as its ERP Financial to support finance, manufacturing, logistics and shopfloor business functions. The implementation positioned TOTVS Backoffice – Datasul Line as the principal ERP Financial platform for transaction processing, accounts, and operational control across the Brazil site.
The scope of work emphasized administration, support and maintenance of TOTVS Backoffice – Datasul Line, including technical and functional test plan development and ongoing system tuning to preserve availability and performance. Operational capabilities documented in support activities included integration tasks for in-house developed systems and purchased software solutions, and support for NFE and DFE management applications, MES, Buildbook, PSPS, Governor and other manufacturing adjacent systems.
Operational governance and runbook practices were formalized under a Curitiba based Operational Excellence team, working within global IT operations that collaborated with teams in England, India and the United States. ITIL aligned processes for Incident, Problem, Change and Risk management were applied, with participation in SOD and SOX reviews and internal and external audits, and rotating off shift and weekend technical and application support to sustain manufacturing, shopfloor, logistics and finance continuity.
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Consigaz-Distribuidora De Gas | Distribution | 1000 | $300M | Brazil | TOTVS | TOTVS Backoffice – Datasul Line | ERP Financial | 2019 | n/a |
In 2019 Consigaz-Distribuidora De Gas implemented TOTVS Backoffice – Datasul Line to support ERP Financial operations across customer service, sales order processing, and master data management. The deployment concentrated on formalizing registration of customer requests and complaints, routing cases to the responsible sector, monitoring occurrences and generating recurrence records when necessary, and forwarding critical cases to managerial staff for resolution.
Implementation work focused on configuring customer case management and customer master data capabilities inside TOTVS Backoffice – Datasul Line, and on establishing sales order management workflows for gas sales to bidding customers and corporate accounts. Functional configurations included automated recurrence generation for repeat occurrences, case assignment and escalation flags for manager intervention, and transaction flows to capture registration, alteration, and cancellation of customer records through the Datasul system.
Operational coverage centered on the call center, customer service, and commercial sales teams, with all registration and lifecycle changes performed through the Datasul system. The solution instrumented order-to-cash elements for bidding customers and incorporated service request tracking to ensure returns to customers about their requests and complaints.
Governance changes during the March 2019 to December 2019 rollout codified referral and escalation processes, mandated forwarding of critical cases to managers, and aligned system use with the call center qualitative and quantitative goals stated in the implementation scope. Process orchestration emphasized operational consistency across service intake, case monitoring, escalation, and customer record maintenance within the ERP Financial platform.
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Gelita do Brasil | Manufacturing | 1000 | $300M | Brazil | TOTVS | TOTVS Backoffice – Datasul Line | ERP Financial | 2015 | n/a |
In 2015 Gelita do Brasil implemented TOTVS Backoffice – Datasul Line as an ERP Financial solution to centralize procurement operations. The initial deployment focused on the Shopping Station Gelita do Brasil Ltda site in Cotia, SP, with programmatic activity recorded from September 2015 to December 2017.
The implementation concentrated on procurement and supplier management capabilities within TOTVS Backoffice – Datasul Line, including centralized management of purchase email traffic and the configuration of an automated daily open purchase order report. The daily report logic captured all requirements in the open ERP system for each plant, using the interval from the last purchase order to the last generated report, and the project included data implantation activities within Datasul to ensure transactional visibility.
Operational scope included supplier and carrier registry analysis and databank updates, execution of purchases for curve C goods and services in accordance with the company Quality Policy and Local and Global Purchasing Policy, and development of new suppliers and markets for stationery, hygiene and selected MRO items. The implementation supported quotation and negotiation workflows, continuous follow up of purchase orders across buyers and segments with suppliers, and administrative control of physical documents alongside Excel based data administration.
Governance and process changes were introduced to support a centralized procurement workflow, including role based follow up responsibilities for buyers, support to the manager of the non contract management area, and assistance with the implementation of Datasul contract management functionality. The narrative links Gelita do Brasil, TOTVS Backoffice – Datasul Line, ERP Financial and procurement and purchasing functions, reflecting a focused deployment on procurement operations and master data hygiene.
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Professional Services | 75 | $10M | United States | TOTVS | TOTVS Backoffice – Datasul Line | ERP Financial | 2025 | n/a |
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