List of Tyler New World Benefits Customers
Plano, 75024, TX,
United States
Since 2010, our global team of researchers has been studying Tyler New World Benefits customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tyler New World Benefits for Benefits Administration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tyler New World Benefits for Benefits Administration include: City Of Fayetteville, AR, a United States based Government organisation with 1000 employees and revenues of $241.0 million, City of Grand Forks, a United States based Government organisation with 1900 employees and revenues of $228.0 million, City of Albany, NY, a United States based Government organisation with 1441 employees and revenues of $215.0 million, Matanuska-Susitna Borough, a United States based Government organisation with 300 employees and revenues of $36.0 million and many others.
Contact us if you need a completed and verified list of companies using Tyler New World Benefits, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Tyler New World Benefits customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Albany, NY | Government | 1441 | $215M | United States | Tyler Technologies | Tyler New World Benefits | Benefits Administration | 2016 | n/a |
In 2016 City of Albany, NY implemented Tyler New World Benefits as its municipal Benefits Administration solution. The Tyler New World Benefits deployment was positioned within the Citys existing Tyler New World suite, coexisting with Tyler New World for core HR, financials, and procurement to centralize benefits recordkeeping and operational workflows across municipal departments.
The implementation configured core Benefits Administration capabilities typical of the category, including employee benefits records, eligibility rule sets, benefits enrollment workflows, and benefits-related reporting. Tyler New World Benefits was integrated with the Citys Tyler New World core HR functions for employee and position data synchronization, and configured to support enrollment automation and deduction posting interfaces consistent with municipal payroll and financial processes handled by the Tyler New World financial solution.
Operational integration included a time and attendance link to Kronos and data exchanges with the Citys broader application environment. The environment inventory lists CivicPlus, Wasteworks, ESRI, eGov-Civil Service, Edmunds-BAS Tax Collection, GovQA FOIA Request, JotForm Enterprise, and CobbleStone Contract Management as coexisting systems, enabling a centralized benefits administration layer to operate alongside these municipal applications.
Deployment and infrastructure followed the Citys virtualized on-premises architecture, using VMWare with three clusters for production, disaster recovery, and ERP workloads, and a disaster recovery site with replicated servers and storage. Network connectivity is fiber-optic between facilities and bandwidth was assessed as adequate for ERP-class applications, while standardized Windows 10 and 11 HP desktops provided the end user base, supporting a citywide rollout touching HR, finance, and benefits administration processes and governance.
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City Of Fayetteville, AR | Government | 1000 | $241M | United States | Tyler Technologies | Tyler New World Benefits | Benefits Administration | 1990 | n/a |
In 1990, City Of Fayetteville, AR implemented Tyler New World Benefits to provide municipal Benefits Administration within its HR application landscape. Tyler New World Benefits functions as the city’s benefits management capability and is tied to its broader enterprise administration and service delivery systems.
Configuration emphasized core Benefits Administration functions, including employee enrollment workflows, eligibility management, benefit plan setup, deduction processing, and benefits reporting. The implementation incorporated structured open enrollment workflows and role based access for HR administrators and benefits coordinators to support municipal benefits operations.
Deployment was executed as a centralized module within the city’s Tyler New World ERP environment to maintain a single source of HR master data and to align benefits deductions with payroll processing. The application architecture supports data exchange between benefits records and municipal HR and payroll modules, enabling synchronized employee demographics and deduction posting.
Operational scope covered HR and payroll departments across City Of Fayetteville, AR and was configured to reflect municipal governance and benefits policy controls. Administrative workflows were standardized to support municipal service delivery and enterprise administration practices, with no third party implementation partner publicly identified.
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City of Grand Forks | Government | 1900 | $228M | United States | Tyler Technologies | Tyler New World Benefits | Benefits Administration | 2024 | n/a |
In 2024, City of Grand Forks deployed Tyler New World Benefits as part of a broader Tyler New World ERP rollout to centralize municipal administration in North Dakota. The deployment positioned Tyler New World Benefits to serve the municipality's Benefits Administration needs within the New World HR footprint, aligning benefits processes with core employee record management.
Tyler New World Benefits was configured to manage employee enrollment workflows, eligibility tracking, benefit plan assignments, and administration tasks typical of Benefits Administration systems. Configuration emphasized use of the New World HR module so benefits data is maintained alongside personnel records and incorporated into employee lifecycle workflows.
Operational coverage focused on municipal HR and benefits operations across City of Grand Forks departments, standardizing governance, role based access controls, and approval workflows to create a centralized administrative model. The rollout centralized operations and aimed to boost administrative efficiency by consolidating benefits administration capabilities under the Tyler New World Benefits application.
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Matanuska-Susitna Borough | Government | 300 | $36M | United States | Tyler Technologies | Tyler New World Benefits | Benefits Administration | 2004 | n/a |
In 2004, Matanuska-Susitna Borough implemented Tyler New World Benefits in Alaska to centralize Benefits Administration across HR and payroll operations. The borough operated Tyler New World ERP alongside Time & Attendance, indicating the benefits module was embedded within a broader HR and payroll workflow.
Tyler New World Benefits was configured to manage core Benefits Administration workflows, including employee enrollment lifecycle management, eligibility tracking, and payroll deduction processing. The implementation aligned benefits enrollment with payroll deduction feeds to support automated withholding and reporting, and emphasized event-driven eligibility and enrollment processing consistent with municipal benefits administration practices.
Operational coverage included municipal HR, payroll, and utility billing units within the borough government, with integrations linking Tyler New World Benefits to the Time & Attendance system and the broader Tyler New World ERP to create unified HR-payroll data flows. This integration supported administrative consolidation and process standardization across borough departments in Alaska.
Governance centered on centralizing benefits workflows within HR and standardizing enrollment and deduction approval processes to reduce manual handoffs. The deployment was positioned to streamline payroll and to reduce utility billing processing time from days to hours.
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