AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

List of Tyler New World Benefits Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
City of Albany, NY Government 1441 $215M United States Tyler Technologies Tyler New World Benefits Benefits Administration 2016 n/a
In 2016 City of Albany, NY implemented Tyler New World Benefits as its municipal Benefits Administration solution. The Tyler New World Benefits deployment was positioned within the Citys existing Tyler New World suite, coexisting with Tyler New World for core HR, financials, and procurement to centralize benefits recordkeeping and operational workflows across municipal departments. The implementation configured core Benefits Administration capabilities typical of the category, including employee benefits records, eligibility rule sets, benefits enrollment workflows, and benefits-related reporting. Tyler New World Benefits was integrated with the Citys Tyler New World core HR functions for employee and position data synchronization, and configured to support enrollment automation and deduction posting interfaces consistent with municipal payroll and financial processes handled by the Tyler New World financial solution. Operational integration included a time and attendance link to Kronos and data exchanges with the Citys broader application environment. The environment inventory lists CivicPlus, Wasteworks, ESRI, eGov-Civil Service, Edmunds-BAS Tax Collection, GovQA FOIA Request, JotForm Enterprise, and CobbleStone Contract Management as coexisting systems, enabling a centralized benefits administration layer to operate alongside these municipal applications. Deployment and infrastructure followed the Citys virtualized on-premises architecture, using VMWare with three clusters for production, disaster recovery, and ERP workloads, and a disaster recovery site with replicated servers and storage. Network connectivity is fiber-optic between facilities and bandwidth was assessed as adequate for ERP-class applications, while standardized Windows 10 and 11 HP desktops provided the end user base, supporting a citywide rollout touching HR, finance, and benefits administration processes and governance.
City Of Fayetteville, AR Government 1000 $241M United States Tyler Technologies Tyler New World Benefits Benefits Administration 1990 n/a
In 1990, City Of Fayetteville, AR implemented Tyler New World Benefits to provide municipal Benefits Administration within its HR application landscape. Tyler New World Benefits functions as the city’s benefits management capability and is tied to its broader enterprise administration and service delivery systems. Configuration emphasized core Benefits Administration functions, including employee enrollment workflows, eligibility management, benefit plan setup, deduction processing, and benefits reporting. The implementation incorporated structured open enrollment workflows and role based access for HR administrators and benefits coordinators to support municipal benefits operations. Deployment was executed as a centralized module within the city’s Tyler New World ERP environment to maintain a single source of HR master data and to align benefits deductions with payroll processing. The application architecture supports data exchange between benefits records and municipal HR and payroll modules, enabling synchronized employee demographics and deduction posting. Operational scope covered HR and payroll departments across City Of Fayetteville, AR and was configured to reflect municipal governance and benefits policy controls. Administrative workflows were standardized to support municipal service delivery and enterprise administration practices, with no third party implementation partner publicly identified.
City of Grand Forks Government 1900 $228M United States Tyler Technologies Tyler New World Benefits Benefits Administration 2024 n/a
In 2024, City of Grand Forks deployed Tyler New World Benefits as part of a broader Tyler New World ERP rollout to centralize municipal administration in North Dakota. The deployment positioned Tyler New World Benefits to serve the municipality's Benefits Administration needs within the New World HR footprint, aligning benefits processes with core employee record management. Tyler New World Benefits was configured to manage employee enrollment workflows, eligibility tracking, benefit plan assignments, and administration tasks typical of Benefits Administration systems. Configuration emphasized use of the New World HR module so benefits data is maintained alongside personnel records and incorporated into employee lifecycle workflows. Operational coverage focused on municipal HR and benefits operations across City of Grand Forks departments, standardizing governance, role based access controls, and approval workflows to create a centralized administrative model. The rollout centralized operations and aimed to boost administrative efficiency by consolidating benefits administration capabilities under the Tyler New World Benefits application.
Matanuska-Susitna Borough Government 300 $36M United States Tyler Technologies Tyler New World Benefits Benefits Administration 2004 n/a
In 2004, Matanuska-Susitna Borough implemented Tyler New World Benefits in Alaska to centralize Benefits Administration across HR and payroll operations. The borough operated Tyler New World ERP alongside Time & Attendance, indicating the benefits module was embedded within a broader HR and payroll workflow. Tyler New World Benefits was configured to manage core Benefits Administration workflows, including employee enrollment lifecycle management, eligibility tracking, and payroll deduction processing. The implementation aligned benefits enrollment with payroll deduction feeds to support automated withholding and reporting, and emphasized event-driven eligibility and enrollment processing consistent with municipal benefits administration practices. Operational coverage included municipal HR, payroll, and utility billing units within the borough government, with integrations linking Tyler New World Benefits to the Time & Attendance system and the broader Tyler New World ERP to create unified HR-payroll data flows. This integration supported administrative consolidation and process standardization across borough departments in Alaska. Governance centered on centralizing benefits workflows within HR and standardizing enrollment and deduction approval processes to reduce manual handoffs. The deployment was positioned to streamline payroll and to reduce utility billing processing time from days to hours.
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FAQ - APPS RUN THE WORLD Tyler New World Benefits Coverage

Tyler New World Benefits is a Benefits Administration solution from Tyler Technologies.

Companies worldwide use Tyler New World Benefits, from small firms to large enterprises across 21+ industries.

Organizations such as City Of Fayetteville, AR, City of Grand Forks, City of Albany, NY and Matanuska-Susitna Borough are recorded users of Tyler New World Benefits for Benefits Administration.

Companies using Tyler New World Benefits are most concentrated in Government, with adoption spanning over 21 industries.

Companies using Tyler New World Benefits are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Tyler New World Benefits across Americas, EMEA, and APAC.

Companies using Tyler New World Benefits range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 0%.

Customers of Tyler New World Benefits include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Tyler New World Benefits customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Benefits Administration.