List of UKG PeopleDoc Customers
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Since 2010, our global team of researchers has been studying UKG PeopleDoc customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased UKG PeopleDoc for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using UKG PeopleDoc for HR Service Delivery include: American Express, a United States based Banking and Financial Services organisation with 75100 employees and revenues of $65.95 billion, Eiffage, a France based Construction and Real Estate organisation with 78200 employees and revenues of $23.51 billion, Core-Mark, a United States based Distribution organisation with 11000 employees and revenues of $14.50 billion, Unum Group, a United States based Insurance organisation with 10665 employees and revenues of $11.99 billion, ABN AMRO, a Netherlands based Banking and Financial Services organisation with 22267 employees and revenues of $10.44 billion and many others.
Contact us if you need a completed and verified list of companies using UKG PeopleDoc, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The UKG PeopleDoc customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABN AMRO | Banking and Financial Services | 22267 | $10.4B | Netherlands | UKG | UKG PeopleDoc | HR Service Delivery | 2020 | n/a |
In 2020 ABN AMRO implemented UKG PeopleDoc as a core element of an HR Service Delivery program that accompanied a new Core HR, Payroll and Benefits configuration across its Netherlands operations. The deployment at ABN AMRO Bank N.V. focused on consolidating HR case and document workflows within the HR Service Delivery landscape while aligning with a broader set of HR technology changes in the same program.
UKG PeopleDoc was configured to support document management and employee service enablement, and the implementation covered Benefit Management, Expense Management and Service Enablement capabilities including ticketing, chatbot and live chat channels. The configuration work emphasized HR case management, document lifecycle control and service catalog workflows consistent with HR Service Delivery functional patterns.
The implementation integrated UKG PeopleDoc with an existing HR and expense ecosystem, including SAP SuccessFactors EC and ECP, SAP Concur, Benify, Docusign and S4 Hana. Integrations targeted cross‑system record synchronization and service orchestration across HR, benefits and expense processes, aligning PeopleDoc case and document flows with payroll and finance master data flows through S4 Hana.
Governance for the rollout included (re)outsourcing of services, processes and technology within the Netherlands, with 1st, 2nd and 3rd line support models and application managed services in scope. Program management responsibilities were structured to cover business process definition, support model handover and ongoing application managed services for HR Service Delivery at ABN AMRO.
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Alpiq | Utilities | 1221 | $1.3B | Switzerland | UKG | UKG PeopleDoc | HR Service Delivery | 2015 | n/a |
In 2015 Alpiq implemented UKG PeopleDoc as its central HR Service Delivery platform to drive digitalization and harmonization of HR processes across the organization. The UKG PeopleDoc deployment is presented as the core HR Service Delivery capability for HR operations, supporting process standardization and an international roll-out effort led by HR process owners.
Configuration work focused on standard HR Service Delivery functionality, leveraging case management, employee document management, workflow automation and knowledge base capabilities to streamline HR enquiries and document workflows. The implementation narrative cites ongoing development and support of PeopleDoc alongside SAP HCM, SF and OrgManager, indicating functional integration points between UKG PeopleDoc and payroll and core HR systems to maintain employee records and transactional workflows.
Project governance combined IKS driven process engineering with formal project methods, teams used Waterfall, Kanban and Scrum approaches to manage configuration, testing and phased rollouts. Operational scope included the HR Administration and Payroll teams, process owners and technical and organizational interface management to other functional areas, reflecting cross-functional change coordination for HR processes.
Outcomes described include optimization, digitalization, international roll-out and harmonization of HR processes, plus continued development and further development of HR systems; ongoing activities included feedback management and support for restructuring projects and HR transformation initiatives such as Lead Performance 2024.
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American Express | Banking and Financial Services | 75100 | $65.9B | United States | UKG | UKG PeopleDoc | HR Service Delivery | 2016 | n/a |
In 2016, American Express implemented UKG PeopleDoc. The deployment positioned UKG PeopleDoc as the HR Service Delivery platform to centralize employee self-service and case handling across the companys global shared services model.
The implementation emphasized employee-facing self-service, a centralized knowledge base, case management, and workflow automation to give employees easy access to the information and help they need. UKG PeopleDoc was configured to support service request intake, automated routing and escalations, and centralized knowledge management, reflecting core HR Service Delivery capabilities.
Rollout and operational coverage were executed within the global HR shared services organization, aligning program design with Global HRIS leadership and standardized HR processes. Governance workstreams focused on streamlining backend operations, reengineering case resolution workflows and establishing service management practices across HR teams and regions.
Adam Krahling, VP Global HRIS, framed the effort as improving both employee experience and HR efficiency by enabling self-service and more efficient behind the scenes operations. The project established UKG PeopleDoc as a foundational HR Service Delivery tool for American Expresss ongoing efforts to centralize HR service delivery and simplify employee access to HR information.
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Oil, Gas and Chemicals | 950 | $100M | Germany | UKG | UKG PeopleDoc | HR Service Delivery | 2019 | n/a |
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Life Sciences | 7605 | $9.7B | United States | UKG | UKG PeopleDoc | HR Service Delivery | 2015 | n/a |
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Retail | 6500 | $1.2B | Germany | UKG | UKG PeopleDoc | HR Service Delivery | 2022 | n/a |
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Distribution | 11000 | $14.5B | United States | UKG | UKG PeopleDoc | HR Service Delivery | 2017 | n/a |
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Banking and Financial Services | 14515 | $8.2B | Germany | UKG | UKG PeopleDoc | HR Service Delivery | 2018 | n/a |
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Construction and Real Estate | 78200 | $23.5B | France | UKG | UKG PeopleDoc | HR Service Delivery | 2019 | n/a |
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Professional Services | 9000 | $8.1B | Germany | UKG | UKG PeopleDoc | HR Service Delivery | 2019 | n/a |
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Buyer Intent: Companies Evaluating UKG PeopleDoc
- Great Wolf Lodge, a United States based Leisure and Hospitality organization with 6000 Employees
- HSBC, a United Kingdom based Banking and Financial Services company with 212409 Employees
- Vilt, a Portugal based Professional Services organization with 67 Employees
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