AI Buyer Insights:

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

List of UserZoom Customers

UserTesting
Location
660 4th Street #246,
San Francisco, 94107, CA,
United States
Website
https://www.usertesting.com/
Phone
1 888-877-1882
Artw industry
Professional Services
Employee
800
Revenue
$236M

Since 2010, our global team of researchers has been studying UserZoom customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased UserZoom for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using UserZoom for Customer Experience include: Lenovo, a Hong Kong based Manufacturing organisation with 72000 employees and revenues of $69.08 billion, Intel, a United States based Manufacturing organisation with 88400 employees and revenues of $53.10 billion, PayPal, a United States based Banking and Financial Services organisation with 24400 employees and revenues of $31.80 billion, Volkswagen Financial Services Germany, a Germany based Banking and Financial Services organisation with 7311 employees and revenues of $26.01 billion, Freddie Mac, a United States based Banking and Financial Services organisation with 8004 employees and revenues of $21.20 billion and many others.

Contact us if you need a completed and verified list of companies using UserZoom, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The UserZoom customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
5K$ Jobs Professional Services 10 $1M Singapore UserTesting UserZoom Customer Experience 2020 n/a
In 2020, 5K$ Jobs implemented UserZoom for Customer Experience on its public website, instrumenting the job listing site to collect behavioral and attitudinal UX data. The deployment placed UserZoom scripts and feedback widgets across key site pages on https://www.k12jobspot.com/, enabling usability testing and qualitative feedback capture within the live production site. Configuration emphasized Customer Experience workflows native to UserZoom, including in-page surveys, task-based usability testing, and consolidated analytics dashboards for qualitative session feedback. Operational use was centered on product and marketing functions for continuous UX insight, with governance oriented around scheduled review cycles of session results and prioritized content and navigation adjustments driven by the UserZoom reporting.
Acima Banking and Financial Services 832 $1.9B United States UserTesting UserZoom Customer Experience 2022 n/a
In 2022, Acima deployed UserZoom to support its Customer Experience initiatives on the public Acima website. UserZoom was implemented as a web-based research and usability platform to capture on-site feedback and structured task-based testing across customer journeys. The implementation leverages core UserZoom capabilities commonly used for Customer Experience, including moderated and unmoderated usability studies, intercept surveys, task completion workflows, and experience analytics to surface qualitative and quantitative signals. Configuration emphasized web instrumentation and scripted test flows, with participant tasks and survey logic tailored to evaluate application flows and storefront interactions. Operational coverage focused on digital product, UX design, marketing, and customer support teams who consume UserZoom outputs to prioritize design fixes and product backlog items. Governance was organized around a centralized CX practice that schedules recurring research sprints and routes findings into the product development lifecycle, establishing regular cadence between research, design, and engineering.
Aer Lingus UK Transportation 188 $128M United Kingdom UserTesting UserZoom Customer Experience 2016 n/a
In 2016, Aer Lingus UK implemented UserZoom on its public website to formalize digital research activities and strengthen Customer Experience visibility. The deployment brought UserZoom into the airline's web UX toolkit to support systematic usability testing of online booking and information flows. UserZoom was configured to run remote usability testing and unmoderated studies alongside experience surveys, capturing task completion metrics, qualitative session recordings, and panel responses. The implementation emphasized task-based analytics and moderated session capture to inform iterative design decisions and prioritize web experience fixes. Operational ownership aligned with digital product and customer experience teams, with usage concentrated on website workflows such as fare search, booking funnels, and informational pages. Studies were scheduled as part of sprint cycles and product refinements, providing continuous input to UX design, product management, and online marketing stakeholders. Governance focused on establishing repeatable research processes, centralized study design standards, and participant recruitment protocols to ensure consistent data quality. The UserZoom deployment acted as an embedded UX research capability for Aer Lingus UK, enabling structured customer feedback loops across web channels.
Retail 400 $50M United States UserTesting UserZoom Customer Experience 2017 n/a
Non Profit 700 $80M United States UserTesting UserZoom Customer Experience 2014 n/a
Healthcare 10 $1M United States UserTesting UserZoom Customer Experience 2019 n/a
Education 10 $1M United States UserTesting UserZoom Customer Experience 2021 n/a
Banking and Financial Services 43094 $13.4B Australia UserTesting UserZoom Customer Experience 2021 n/a
Media 260 $30M Belgium UserTesting UserZoom Customer Experience 2016 n/a
Banking and Financial Services 465 $96M United Kingdom UserTesting UserZoom Customer Experience 2017 n/a
Showing 1 to 10 of 104 entries

Buyer Intent: Companies Evaluating UserZoom

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating UserZoom. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating UserZoom for Customer Experience include:

  1. Appraisal Economics, a United States based Professional Services organization with 40 Employees

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FAQ - APPS RUN THE WORLD UserZoom Coverage

UserZoom is a Customer Experience solution from UserTesting.

Companies worldwide use UserZoom, from small firms to large enterprises across 21+ industries.

Organizations such as Lenovo, Intel, PayPal, Volkswagen Financial Services Germany and Freddie Mac are recorded users of UserZoom for Customer Experience.

Companies using UserZoom are most concentrated in Manufacturing and Banking and Financial Services, with adoption spanning over 21 industries.

Companies using UserZoom are most concentrated in Hong Kong, United States and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of UserZoom across Americas, EMEA, and APAC.

Companies using UserZoom range from small businesses with 0-100 employees - 20.19%, to mid-sized firms with 101-1,000 employees - 35.58%, large organizations with 1,001-10,000 employees - 26.92%, and global enterprises with 10,000+ employees - 17.31%.

Customers of UserZoom include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified UserZoom customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.