List of Verint Messaging (formerly Conversocial) Customers
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Since 2010, our global team of researchers has been studying Verint Messaging (formerly Conversocial) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Messaging (formerly Conversocial) for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Messaging (formerly Conversocial) for Chatbots and Conversational AI include: Tesco, a United Kingdom based Retail organisation with 340000 employees and revenues of $93.25 billion, International Airlines, a United Kingdom based Transportation organisation with 58077 employees and revenues of $8.99 billion, Odeon, a United Kingdom based Leisure and Hospitality organisation with 9618 employees and revenues of $1.09 billion, SSE Airtricity, a United Kingdom based Utilities organisation with 150 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint Messaging (formerly Conversocial), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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International Airlines | Transportation | 58077 | $9.0B | United Kingdom | Verint Systems | Verint Messaging (formerly Conversocial) | Chatbots and Conversational AI | 2019 | n/a |
In 2019, International Airlines implemented Verint Messaging (formerly Conversocial) as its Chatbots and Conversational AI platform. The deployment centralized customer messaging workflows and established Verint Messaging as the primary conversational engagement layer for the airline's customer service organization.
Verint Messaging was configured to provide centralized conversation management, automated triage, and AI-based intent detection, alongside scripted bot workflows and human handoff capabilities. The implementation emphasized real-time inbox consolidation, conversation tagging and routing, and reporting to support agent-assisted messaging and automated first-line responses.
The solution included direct connections to commonly used messaging channels, specifically Apple Business Chat, Facebook Messenger, Twitter, and WhatsApp, enabling unified handling of asynchronous social messaging and mobile chat. Operational coverage focused on contact center and digital customer engagement teams, consolidating social and messaging channels into a single conversational layer for customer care.
Governance centered on standardized conversational workflows, escalation paths from bot to agent, and role-based access for moderation and agent management. Verint Messaging (formerly Conversocial) aligns with industry patterns for Chatbots and Conversational AI and is noted for helping leading brands such as Google, Sephora, British Airways, and Hertz scale relationships via social messaging.
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Odeon | Leisure and Hospitality | 9618 | $1.1B | United Kingdom | Verint Systems | Verint Messaging (formerly Conversocial) | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Odeon implemented Verint Messaging (formerly Conversocial) to centralize social customer service and messaging, positioning the platform within the Chatbots and Conversational AI category. The deployment was initiated to develop a complete in-house social engagement program and to provide a single pane of glass for public messaging channels.
Verint Messaging (formerly Conversocial) was configured to support core conversational capabilities including a unified social inbox, automated conversational responses, routing and prioritization rules, case management and agent workspaces, and reporting for channel and message-level analytics. Configuration emphasized conversational automation alongside human handoff, moderation workflows, and templated response libraries to standardize service across social touchpoints.
The implementation connected social channels into centralized operational workflows, enabling customer service teams to handle inquiries posted to public social properties through a managed messaging queue. Operational coverage focused on Odeon customer service functions supporting its UK audience, with the tool embedded in day-to-day social engagement and service handling processes.
Governance was framed around an in-house social engagement program, with process changes that centralized moderation policies, defined escalation paths and agent responsibilities, and established content and response governance for public-facing messaging. The rollout emphasized internal ownership of social engagement and operationalizing conversational workflows within existing service teams.
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SSE Airtricity | Utilities | 150 | $40M | United Kingdom | Verint Systems | Verint Messaging (formerly Conversocial) | Chatbots and Conversational AI | 2016 | n/a |
In 2016, SSE Airtricity implemented Verint Messaging (formerly Conversocial) to manage customer-facing conversational channels. SSE Airtricity uses Verint Messaging (formerly Conversocial) as a Chatbots and Conversational AI solution for Customer Service and Digital Support, consolidating webchat, social messaging and email interactions into a single agent workflow. The platform supported high concurrency handling with agents answering up to three webchats simultaneously, and staff were responsible for updating and maintaining response macros and templates within the system. Training for the Digital Customer Service Team emphasized platform operation, multi-channel handling and peer training for new hires.
Verint Messaging (formerly Conversocial) was operated alongside eGain, Peace and Salesforce, enabling conversational interactions to be linked to case management and CRM records. The deployment covered the Digital Customer Service Team in County Dublin, Ireland and formalized processes for cross-department escalation and resolution tracking. Governance centered on ongoing content governance for macros, agent training programs and day to day coordination between customer service and back office teams.
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Retail | 340000 | $93.2B | United Kingdom | Verint Systems | Verint Messaging (formerly Conversocial) | Chatbots and Conversational AI | 2018 | n/a |
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Buyer Intent: Companies Evaluating Verint Messaging (formerly Conversocial)
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