List of Vivocha Customers
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Since 2010, our global team of researchers has been studying Vivocha customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vivocha for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vivocha for Customer Engagement include: A2A Energia, a Italy based Utilities organisation with 13267 employees and revenues of $12.07 billion, Nespresso Switzerland, a Switzerland based Consumer Packaged Goods organisation with 10500 employees and revenues of $7.21 billion, Carrefour Italia, a Italy based Retail organisation with 10000 employees and revenues of $4.20 billion, National Bank of Kuwait, a Kuwait based Banking and Financial Services organisation with 8049 employees and revenues of $4.11 billion, TUI United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 11000 employees and revenues of $3.50 billion and many others.
Contact us if you need a completed and verified list of companies using Vivocha, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Vivocha customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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4 Square Logic | Professional Services | 20 | $2M | India | Usercentrics | Vivocha | Customer Engagement | 2018 | n/a |
In 2018, 4 Square Logic deployed Vivocha on its website to enable Customer Engagement for customer support and online lead capture. The Vivocha deployment was implemented as a web embedded conversational layer, using the Vivocha application to provide real time chat and session-based engagement across the public site, aligning the 4 Square Logic Vivocha Customer Engagement capability with front line client interactions.
Configuration focused on standard Customer Engagement workflows, including web chat routing, agent handoff, and scripted response templates for a small support and sales team. Operational governance assigned ownership to the client facing team, with session management and response processes standardized for website inquiries, and instrumentation configured to capture interaction events for downstream analysis.
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A2A Energia | Utilities | 13267 | $12.1B | Italy | Usercentrics | Vivocha | Customer Engagement | 2015 | n/a |
In 2015 A2A Energia deployed Vivocha on its corporate website to provide digital customer touchpoints, establishing Vivocha as the Customer Engagement application for online interaction. The implementation is documented on the company website and aligns with A2A Energia's utilities sector digital channels in Italy.
Vivocha deployments in a Customer Engagement context typically surface as a web-embedded live chat widget, real-time messaging and visitor session routing, and the A2A Energia implementation reflects this pattern by using Vivocha on web pages to handle customer inquiries and digital service flows. Configuration likely emphasizes chat queue management, agent routing and session visibility to support customer service workflows.
Operational coverage centers on the website channel, with the Customer Engagement solution supporting front-line customer service and digital channel teams responsible for web-based interactions and inquiry handling. Integrations with back-office CRM and ticketing workflows are commonly associated with this class of deployment, enabling handoff from web chat to structured case management for utilities customer service operations.
Governance for the Vivocha deployment is expected to be managed by centralized digital customer service and contact center teams, with operational controls around messaging policies and privacy compliance given the Italian and EU regulatory context. Rollout and ongoing administration focus on widget configuration, agent onboarding, and scripting for standard customer scenarios, keeping the implementation aligned with enterprise customer engagement practices.
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Alpitour Group | Leisure and Hospitality | 1600 | $1.4B | Italy | Usercentrics | Vivocha | Customer Engagement | 2017 | n/a |
In 2017, Alpitour Group implemented Vivocha on its public website to support online customer interactions, aligning the deployment with its Customer Engagement strategy. The implementation of Vivocha on alpitour.it established a dedicated digital channel for customer-facing engagement across booking and support touchpoints.
The Vivocha deployment used an embedded web engagement widget in the site front end, delivering core Customer Engagement capabilities such as real-time chat, agent-assisted web sessions, and context-aware session handoff. Configuration focused on session routing to online service agents and on-site orchestration, with front-end JavaScript instrumentation to capture visitor context for agent desktops.
Operational coverage centered on e-commerce and customer service functions within the Alpitour Group website environment, with governance oriented to web support workflows and agent handling procedures. Rollout details emphasize site-level embedding and agent access to Vivocha tools, positioning the application as the primary web channel for digital customer engagement.
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Insurance | 30 | $21M | Ireland | Usercentrics | Vivocha | Customer Engagement | 2017 | n/a |
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Professional Services | 5000 | $2.1B | Italy | Usercentrics | Vivocha | Customer Engagement | 2017 | n/a |
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Retail | 3000 | $785M | Italy | Usercentrics | Vivocha | Customer Engagement | 2019 | n/a |
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Banking and Financial Services | 3073 | $500M | Serbia | Usercentrics | Vivocha | Customer Engagement | 2021 | n/a |
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Banking and Financial Services | 1281 | $460M | France | Usercentrics | Vivocha | Customer Engagement | 2016 | n/a |
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Retail | 10000 | $4.2B | Italy | Usercentrics | Vivocha | Customer Engagement | 2022 | n/a |
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Distribution | 30 | $5M | United States | Usercentrics | Vivocha | Customer Engagement | 2012 | n/a |
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Buyer Intent: Companies Evaluating Vivocha
- Deloitte Netherlands, a Netherlands based Professional Services organization with 7000 Employees
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