List of Vodafone Storm Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Vodafone Storm customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vodafone Storm for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vodafone Storm for Call Center include: Scottish Government United Kingdom, a United Kingdom based Government organisation with 190515 employees and revenues of $74.06 billion, UK Power Networks, a United Kingdom based Utilities organisation with 5960 employees and revenues of $1.83 billion, National Windscreens, a United Kingdom based Professional Services organisation with 72 employees and revenues of $82.0 million, Fix Auto United Kingdom, a United Kingdom based Automotive organisation with 53 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Vodafone Storm, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fix Auto United Kingdom | Automotive | 53 | $10M | United Kingdom | Vodafone | Vodafone Storm | Call Center | 2024 | n/a |
In 2024, Fix Auto United Kingdom selected Vodafone Storm for Call Center operations. The implementation uses Vodafone Storm as a cloud CCaaS platform delivered in partnership with Content Guru, targeting CRM and contact centre processes across Fix Auto UK to expand channel coverage and personalization while supporting home and remote agent working.
The Vodafone Storm deployment focuses on omnichannel interaction routing and the storm CKS customer data capability to enable personalized customer engagements. Configuration work emphasizes unified UC and CX workflows via Microsoft Teams integration, agent desktop orchestration, and enhanced reporting to improve visibility into contact centre activity.
Integrations explicitly include Microsoft Teams for unified communications and CX, and alignment with CRM processes so contact centre events and customer data synchronize across operational workflows. The cloud delivery model is designed to enable remote agent access and broaden channel coverage for Fix Auto UK without on premise contact centre infrastructure.
Content Guru and Vodafone are named partners in delivery and service orchestration, with governance attention on contact centre workflow redesign, agent routing rules, and customer data governance through storm CKS. The project scope in the announcement is to increase personalization, reporting, and channel coverage while future proofing agent home and remote working capabilities.
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National Windscreens | Professional Services | 72 | $82M | United Kingdom | Vodafone | Vodafone Storm | Call Center | 2019 | n/a |
In 2019, National Windscreens implemented Vodafone Storm as a cloud contact-centre to deliver omnichannel customer service across its UK operations. Vodafone Storm was provisioned to support voice, SMS, web chat and social channels and to enable flexible home working for agents, improving handling of online bookings and first-time call routing.
The Vodafone Storm deployment included omnichannel routing and reporting modules to centralize handling of customer interactions and online booking workflows. Configuration focused on routing rules, queue management, and reporting instrumentation to align customer service and booking functions with agent workflows.
The rollout addressed CRM and contact-centre processes across National Windscreens UK operations, aligning interaction flows between online booking systems and agent desktops. The cloud architecture enabled remote agent connectivity and centralized telephony and contact routing management for customer service teams and booking administrators.
Outcomes reported by the case study included 99.5% correct call routing and increased online bookings, demonstrating measurable improvements in online booking handling and first-contact routing. The implementation positions Vodafone Storm within the Call Center category as the operational platform for National Windscreens customer service and booking functions.
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Scottish Government United Kingdom | Government | 190515 | $74.1B | United Kingdom | Vodafone | Vodafone Storm | Call Center | 2020 | n/a |
In 2020 Scottish Government United Kingdom awarded Vodafone Storm for Call Center use. The Vodafone Storm platform is a cloud based Software as a Service telephony and contact centre solution, the contract award is recorded on 5 June 2020 and live service commencement is recorded in March 2021.
Vodafone Storm was implemented as a VoIP contact centre platform, providing core cloud telephony and agent routing capabilities consistent with Call Center deployments. Source records identify Vodafone as the service provider and note Microsoft Teams Contact Centre as the organisation's UC front end, while a temporary AWS Connect contact centre was used as a COVID response option prior to full Storm operation. The Scottish Government response also records 968 users on the telephony system.
Architecturally Vodafone Storm is described in source material as a cloud based SaaS platform with Vodafone responsible for ongoing maintenance. The Scottish Government continues to operate a Mitel telephony estate as a separate Scottish Government provided system, and FOI disclosures confirm there was no current annual spend on Vodafone Storm at the time of the inquiry. Contract administration data show a contract renewal date of 31 May 2023.
Procurement and scheduling details in the public records show award in June 2020 and go live in late March 2021, with one record noting 29 March 2021 and another noting 30 March 2021 as service commencement. The implementation narrative aligns Vodafone Storm, Call Center, and public sector customer contact operations for the Scottish Government United Kingdom, with cloud provisioning, Vodafone managed maintenance, VoIP telephony and Microsoft Teams Contact Centre interworking forming the operational footprint.
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Utilities | 5960 | $1.8B | United Kingdom | Vodafone | Vodafone Storm | Call Center | 2021 | n/a |
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Buyer Intent: Companies Evaluating Vodafone Storm
- Redwood Technologies, a United Kingdom based Professional Services organization with 200 Employees
- The Logic Group Holdings, a United Kingdom based Professional Services company with 150 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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