List of Webim Customers
Webim
Serebryanicheskaya Naberezhnaya, 29,
Moscow, 109028,
Russia
Moscow, 109028,
Russia
7 812 240-13-31
Professional Services
20
$2M
Since 2010, our global team of researchers has been studying Webim customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Webim for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Webim for Chatbots and Conversational AI include: Detskiy Mir PAO, a Russia based Retail organisation with 14126 employees and revenues of $2.00 billion, Home Credit Bank Russia, a Russia based Banking and Financial Services organisation with 12000 employees and revenues of $1.07 billion, Decathlon Russia, a Russia based Retail organisation with 2800 employees and revenues of $400.0 million, Pony Express Russia, a Russia based Transportation organisation with 2674 employees and revenues of $68.0 million, Beatrix, a Russia based Construction and Real Estate organisation with 140 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Webim, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Webim customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Altaivitaminy | Life Sciences | 886 | $28M | Russia | Webim | Webim | Chatbots and Conversational AI | 2013 | n/a |
In 2013, Altaivitaminy deployed Webim on their website. The implementation is positioned within the Chatbots and Conversational AI category and serves as the primary on-site conversational channel across product listing and contact pages.
The Webim deployment centers on typical conversational modules including a live web chat widget, automated response rules, session routing to human agents, and visitor activity tracking. Configuration and conversational flows are oriented toward real-time customer support and lead capture for online sales, with scripted responses and routing rules that shape first contact resolution and handoff to support staff.
Operational ownership is concentrated in customer service and online sales teams, with chat workflows embedded into daily support procedures and lead handling routines. This implementation establishes Altaivitaminy Webim Chatbots and Conversational AI as the central website engagement mechanism for customer interactions and inquiry intake.
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Beatrix | Construction and Real Estate | 140 | $35M | Russia | Webim | Webim | Chatbots and Conversational AI | 2014 | n/a |
In 2014, Beatrix implemented Webim on its corporate website. The Webim deployment aligns with the Chatbots and Conversational AI category and is realized as an embedded website chat interface providing session-based messaging, automated responses, and agent handoff capabilities. The architecture uses a client-side chat widget that routes conversations to Webim’s operator console and supports persistent message history and visitor context for web-based engagement.
Functional modules in use include the customer-facing chat widget, conversational automation for initial triage, and an agent console for live support and lead qualification, addressing customer engagement and sales support workflows. The implementation covers Beatrix’s website contact points and is operated by customer service and sales teams, with configuration and workflow governance managed through Webim administrative settings.
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Decathlon Russia | Retail | 2800 | $400M | Russia | Webim | Webim | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Decathlon Russia deployed Webim on its public e-commerce site to provide web-based customer engagement. Webim is categorized as Chatbots and Conversational AI and was embedded as the site chat interface to support online customer support and product inquiry workflows. The implementation targeted the retailer's digital storefront in Russia, aligning with customer service and e-commerce sales support functions, and the company context includes approximately 2800 employees and reported revenue of 400000000. Webim is referenced on the Decathlon Russia website as the customer-facing conversational layer.
Configuration emphasized conversational workflows common to Chatbots and Conversational AI, including automated responses, FAQ and knowledge base driven scripts, session handling, chat routing, and agent escalation paths. The deployment used a web widget placement on product and help pages and included bot-to-agent handoff and scripted reply templates to streamline first‑line support. No explicit third party system integrations were documented in the source, so integrations beyond the website embedding are not detailed. Operational ownership and governance were oriented to customer support teams, with ongoing script and content maintenance expected to be managed by service operations.
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Detskiy Mir PAO | Retail | 14126 | $2.0B | Russia | Webim | Webim | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Detskiy Mir PAO deployed Webim on its public website to provide customer facing conversational interfaces. The Webim implementation functions as a Chatbots and Conversational AI solution embedded in the retailer's ecommerce site, supporting online customer service, order inquiries and digital engagement for shoppers across the company's Russian web properties.
The deployment centers on a web embedded chat widget, configuration driven chatbot workflows, live agent handoff and conversation routing, and analytics for session and message monitoring. Operational ownership sits with customer service and ecommerce teams who manage bot flows, response content and agent queues through the Webim administration console, using the application to automate routine enquiries and escalate complex conversations to human operators.
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Dialog Russia | Professional Services | 60 | $6M | Russia | Webim | Webim | Chatbots and Conversational AI | 2009 | n/a |
In 2009, Dialog Russia implemented Webim, a Chatbots and Conversational AI application, on its public website. The deployment places Webim at the primary customer-facing touchpoint for online inquiries and lead capture.
The implementation centers on a web-embedded chat widget and an agent-facing console providing conversational workflows, canned responses, session transcripts, and routing to human operators. Webim is configured to deliver real-time chat orchestration, automated replies, and conversation logging in line with Chatbots and Conversational AI functional patterns. Configuration complexity is proportionate to a 60 employee professional services firm, focusing on support intake and sales qualification workflows.
Operational scope covers customer support and sales teams interacting with website visitors in Russia, with conversations persisted for follow-up and case handling. Governance is organized around scripted response libraries, escalation rules, and assignment workflows to align chat operations with business processes. The Webim deployment is embedded on the Dialog Russia website to centralize visitor communications and conversation history for operational continuity.
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Banking and Financial Services | 12000 | $1.1B | Russia | Webim | Webim | Chatbots and Conversational AI | 2017 | n/a |
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Communications | 170 | $18M | Russia | Webim | Webim | Chatbots and Conversational AI | 2016 | n/a |
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Transportation | 2674 | $68M | Russia | Webim | Webim | Chatbots and Conversational AI | 2017 | n/a |
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Professional Services | 20 | $2M | Russia | Webim | Webim | Chatbots and Conversational AI | 2007 | n/a |
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Buyer Intent: Companies Evaluating Webim
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Webim. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Webim for Chatbots and Conversational AI include:
- NextRow Digital, a United States based Professional Services organization with 150 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Webim Coverage
Webim is a Chatbots and Conversational AI solution from Webim.
Companies worldwide use Webim, from small firms to large enterprises across 21+ industries.
Organizations such as Detskiy Mir PAO, Home Credit Bank Russia, Decathlon Russia, Pony Express Russia and Beatrix are recorded users of
Webim for Chatbots and Conversational AI.
Companies using Webim are most concentrated in Retail, Banking and Financial Services and Transportation, with adoption spanning over 21 industries.
Companies using Webim are most concentrated in Russia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Webim across Americas, EMEA, and APAC.
Companies using Webim range from small businesses with 0-100 employees - 22.22%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 22.22%, and global enterprises with 10,000+ employees - 22.22%.
Customers of Webim include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Webim customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.