List of wolkvox Multichannel Dialer Customers
Medellin, x,
Colombia
Since 2010, our global team of researchers has been studying wolkvox Multichannel Dialer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased wolkvox Multichannel Dialer for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using wolkvox Multichannel Dialer for Call Center include: Claro Colombia, a Colombia based Communications organisation with 10000 employees and revenues of $3.50 billion, Coomeva Colombia, a Colombia based Banking and Financial Services organisation with 15000 employees and revenues of $2.80 billion, Tuya Colombia, a Colombia based Banking and Financial Services organisation with 2841 employees and revenues of $267.0 million and many others.
Contact us if you need a completed and verified list of companies using wolkvox Multichannel Dialer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Claro Colombia | Communications | 10000 | $3.5B | Colombia | wolkvox | wolkvox Multichannel Dialer | Call Center | 2022 | n/a |
In 2022, Claro Colombia deployed wolkvox Multichannel Dialer to support Call Center operations across its regional telecom customer service organization. The rollout targeted large scale customer service and digital interactions across channels in the region, aligning the application with enterprise contact center use cases.
The deployment used wolkvox contact center licenses and implemented IVR, WhatsApp channel handling, and agent scripting as primary functional modules. wolkvox Multichannel Dialer was configured to provide omnichannel contact center capabilities and automation features, with agent scripting used to standardize agent workflows and guide interaction handling.
Operational coverage focused on Claro Colombia’s customer service and contact center functions, integrating WhatsApp as a digital channel and the IVR platform for inbound voice flows. The configuration centralized multichannel interaction orchestration, enabling agents to manage voice and messaging interactions within the wolkvox Multichannel Dialer environment.
Governance centered on scripted workflows and automation to enforce process consistency and route interactions across regional sites, with scripting and automation used to structure agent handling and operational handoffs. The vendor states wolkvox provided omnichannel contact center and automation capabilities to Claro, and those usage details are attributed to the named deployment.
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Coomeva Colombia | Banking and Financial Services | 15000 | $2.8B | Colombia | wolkvox | wolkvox Multichannel Dialer | Call Center | 2024 | n/a |
In 2024 Coomeva Colombia implemented wolkvox Multichannel Dialer to centralize contact handling for its health and member services operation, deploying the solution as part of the WVX Interaction Platform under the Call Center category. The deployment targeted agent-facing multichannel routing and unified interaction handling across voice, WhatsApp and videollamadas to support frontline customer service in Colombia.
The implementation included explicit use of WhatsApp channels, videollamadas capability, speech analytics and WVX Copilot, with the wolkvox Multichannel Dialer providing unified session management and an agent interface for omnichannel engagement. Configuration centered on multichannel queuing and interaction orchestration, and speech analytics was applied to quality assurance and post-contact analysis while WVX Copilot supported agent assistance and guided responses.
Operational coverage was focused on health services and membership support teams within Coomeva Colombia, affecting contact center operations, member services and customer experience functions. The WVX Interaction Platform approach consolidated digital and voice channels in a single platform, enabling consistent routing and reporting across channels without naming any third party integrations.
Governance and process changes emphasized new agent workflows and quality processes aligned to omnichannel handling, with speech analytics informing coaching and WVX Copilot changing how agents retrieved standardized responses. The vendor documented module usage as part of the rollout, and configuration choices reflected typical Call Center practices for routing, monitoring and agent assistance.
Outcomes reported by the vendor included improved first-contact resolution and higher customer satisfaction, with resolutivity and satisfaction metrics rising substantially after deployment according to the wolkvox success story.
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Tuya Colombia | Banking and Financial Services | 2841 | $267M | Colombia | wolkvox | wolkvox Multichannel Dialer | Call Center | 2023 | n/a |
In 2023, Tuya Colombia implemented wolkvox Multichannel Dialer to centralize customer interactions for its retail-finance operations in Colombia, leveraging Call Center capabilities focused on CRM and digital channels. The deployment targeted contactability and campaign effectiveness by consolidating voice and digital touchpoints under a single contact center platform.
The wolkvox Multichannel Dialer implementation used contact center licenses alongside WhatsApp orchestration, an interactive voice response IVR layer, and WVX CRM as primary modules. Configuration emphasized CRM-driven campaign workflows, channel-specific orchestration for WhatsApp and IVR, and dialer controls to sequence outreach for retail-finance campaigns.
Vendor documentation cited WhatsApp, IVR and CRM as integral parts of the deployed solution, and the rollout concentrated operational coverage within Tuya Colombia’s retail-finance business units. Governance centered on centralizing interaction handling and campaign management through the WVX CRM, aligning service and campaign functions within the Call Center application stack.
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