List of Workday Help Customers
Pleasanton, 94588, CA,
United States
Since 2010, our global team of researchers has been studying Workday Help customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Workday Help for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Workday Help for HR Service Delivery include: CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion, McKesson, a United States based Distribution organisation with 45000 employees and revenues of $359.10 billion, General Motors, a United States based Automotive organisation with 162000 employees and revenues of $187.44 billion, Marathon Petroleum, a United States based Oil, Gas and Chemicals organisation with 18300 employees and revenues of $138.86 billion, Target, a United States based Retail organisation with 440000 employees and revenues of $106.57 billion and many others.
Contact us if you need a completed and verified list of companies using Workday Help, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Workday Help customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abbott | Healthcare | 114000 | $42.0B | United States | Workday | Workday Help | HR Service Delivery | 2017 | n/a |
In 2017 Abbott implemented Workday Help as a core component of its HR Service Delivery platform. The deployment was embedded within Abbott’s global HR shared service model and designed to support a concierge style service offering to approximately 100,000 employees across four service locations, US, Malaysia, Poland, and Peru.
Workday Help was configured to support Tier 1 and Tier 2 workflows aligned to HR program administration, including Compensation, Benefits, Relocation, and HR Operations. The implementation emphasized case management, multi-language routing and knowledge base-driven resolution flows to sustain 24/5 support in 11 languages and to operationalize consistent service levels.
The Workday Help implementation was integrated with Workday as the global HR system of record, with HR Services acting as the operational lead for global and local Workday design activities. Operational coverage centered on a 90-person multi-cultural, multi-language team delivering concierge services and handling escalation paths for complex HR program inquiries.
Governance was structured around shared service center ownership and Tier 2 specialization, with process optimization tied to the initial Workday launch and ongoing global HR process standardization. Outcomes called out by the program include consistent 95% customer satisfaction and a scalable service delivery model that maintained market competitive customer service center cost ratios.
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AbbVie | Life Sciences | 55000 | $56.3B | United States | Workday | Workday Help | HR Service Delivery | 2020 | n/a |
In 2020, AbbVie implemented Workday Help as its HR Service Delivery application to centralize employee and manager interactions for core HR processes. The implementation targeted HR Service Delivery workflows across HR operations and talent acquisition, aligning the Workday Help deployment with employee lifecycle event handling and service requests.
Workday Help was configured to support case management, a service catalog, knowledge base authoring, workflow routing, and role based access controls typical of HR Service Delivery environments. The project developed test scenarios for all in scope business processes, including Hire, Job Change, Promote, Transfer, Terminate, Compensation changes, Job Application, Employee Self Service process, and Manager Self service processes, and used scripted validation to exercise transactional and manager initiated workflows.
Governance centered on structured test coverage and process validation to establish release readiness and transition ownership to HR process owners. Operational coverage emphasized HR operations, talent acquisition teams, managers, and employees as primary business functions impacted by Workday Help and its configured service workflows.
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ACCA (Association of Chartered Certified Accountants) | Non Profit | 1341 | $298M | United Kingdom | Workday | Workday Help | HR Service Delivery | 2021 | n/a |
In 2021, ACCA implemented Workday Help as a central element of a global HR Service Delivery program to improve colleague and manager self-service. The initiative was executed as part of a broader Workday-led HR transformation, mobilising executive stakeholders to reframe support journeys and digital HR touchpoints across the organisation.
The Workday Help implementation focused on People Experience capabilities, delivering structured help articles, embedded HR Case Management, and the Workday Assistant chatbot to create contextual, searchable support within employee and manager workflows. The project connected these HR Service Delivery components with performance, talent and compensation workflows configured in Workday to ensure support content and case routing aligned with underlying HR processes.
Deployment included explicit integration work documented in the programme, notably the migration of learning content into Workday Learning and an integration with LinkedIn Learning, coordinated alongside the Workday product owner. Programme governance defined and agreed a Workday implementation partner statement of work in conjunction with a 3rd party supplier, and ACCA managed supplier deliverables and interactions to align integrations and deployment sequencing.
Governance and rollout were driven by a programme office that established vision, scope, design principles and decision forums with the People Director, Heads of HR and Culture and Engagement leadership. The team used agile techniques and small remote cross-functional squads, delivered comprehensive change, communications and training including leader engagement, instructional content and a global change champions network, and instrumented MI and reporting to enable, promote and improve data-driven decision making and adoption of Workday Help and related HR Service Delivery capabilities.
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Professional Services | 31360 | $23.8B | United States | Workday | Workday Help | HR Service Delivery | 2013 | n/a |
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Banking and Financial Services | 4380 | $4.5B | United States | Workday | Workday Help | HR Service Delivery | 2021 | n/a |
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Banking and Financial Services | 213000 | $101.9B | United States | Workday | Workday Help | HR Service Delivery | 2015 | n/a |
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Retail | 5000 | $2.1B | United States | Workday | Workday Help | HR Service Delivery | 2018 | n/a |
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Manufacturing | 112900 | $64.8B | United States | Workday | Workday Help | HR Service Delivery | 2015 | n/a |
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Transportation | 14000 | $17.7B | United States | Workday | Workday Help | HR Service Delivery | 2019 | n/a |
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Manufacturing | 5750 | $6.1B | United States | Workday | Workday Help | HR Service Delivery | 2015 | n/a |
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Buyer Intent: Companies Evaluating Workday Help
- Bethel University of Tennessee, a United States based Education organization with 650 Employees
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