List of WTW HRO Customers
Saville Assessment
CI Tower, 1st Floor, St George's Square,
New Malden, KT3 4HG,
United Kingdom
New Malden, KT3 4HG,
United Kingdom
44 20 8619-9000
Professional Services
110
$11M
Since 2010, our global team of researchers has been studying WTW HRO customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WTW HRO for HRO (HR Outsourcing) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WTW HRO for HRO (HR Outsourcing) include: IBM, a United States based Professional Services organisation with 293000 employees and revenues of $67.54 billion, General Electric, a United States based Utilities organisation with 76800 employees and revenues of $34.94 billion, Eastman Chemical, a United States based Oil, Gas and Chemicals organisation with 14000 employees and revenues of $9.38 billion, Timken Company, a United States based Manufacturing organisation with 19602 employees and revenues of $4.77 billion and many others.
Contact us if you need a completed and verified list of companies using WTW HRO, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Eastman Chemical | Oil, Gas and Chemicals | 14000 | $9.4B | United States | WTW Company | WTW HRO | HRO (HR Outsourcing) | 2021 | n/a |
In 2021 Eastman Chemical engaged WTW Company to provision WTW HRO for administration of its three UK defined benefit pension schemes, establishing a formal arrangement for fiduciary, actuarial and pension administration services. The WTW HRO engagement is categorized as HRO (HR Outsourcing) and explicitly targets pensions administration and member engagement within Eastman Chemical’s UK pensions footprint.
The implementation of WTW HRO delivered a pensions administration capability that includes fiduciary oversight, actuarial services, ongoing pension administration and member engagement workflows. Delivery uses WTW's OneDB platform to provide a member portal and a reporting dashboard, the latter intended to centralize trustee reporting and operational reporting for scheme governance.
Operational coverage is the UK region and the three named defined benefit schemes, with functional impact on pensions administration teams, HR and trustee governance processes. The deployment consolidates member communications through the OneDB member portal and instruments trustee reporting via the OneDB reporting dashboard, aligning administration and engagement functions under the WTW HRO solution.
Governance arrangements emphasize fiduciary responsibility and actuarial oversight as part of the contractual scope, with trustee reporting and member experience improvement cited as explicit program objectives. WTW HRO, delivered via OneDB, therefore functions as an HRO (HR Outsourcing) layer for Eastman Chemical’s UK pensions, combining administration, actuarial input and member engagement capabilities.
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General Electric | Utilities | 76800 | $34.9B | United States | WTW Company | WTW HRO | HRO (HR Outsourcing) | 2015 | n/a |
In 2015 General Electric amended post 65 retiree health plans and engaged WTW Company to implement WTW HRO as part of a large retiree benefits administration initiative. The deployment was positioned within the HRO (HR Outsourcing) category and centered on shifting post 65 administration to an outsourced model while preserving defined contribution support for Medicare supplement purchases.
WTW HRO was configured to manage retiree enrollment and subsidy administration, with functional emphasis on retiree enrollment management, eligibility verification, plan comparison and enrollment support, and communications for Medicare supplement transitions. The program used Towers Watson's OneExchange to transition many retirees to individual Medicare supplement plans and to operationalize defined contribution subsidies for those purchases.
The US initiative went live on Jan 1, 2016 and covered GE's post 65 retiree population in the United States, bringing HR and benefits administration for retirees into the WTW HRO operational scope. Implementation activities included plan design amendment execution, enrollment platform provisioning, and centralized subsidy disbursement workflows for Medicare supplement enrollment.
Governance changes focused on shifting retiree benefits administration responsibilities to the WTW HRO operating model and standardizing enrollment and subsidy processes across the retiree population. The program represented a large change in retiree benefits administration and helped reduce GE's retiree benefit obligations by billions while providing defined contribution subsidies for Medicare supplement purchases.
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IBM | Professional Services | 293000 | $67.5B | United States | WTW Company | WTW HRO | HRO (HR Outsourcing) | 2013 | n/a |
In 2013, Ibm selected Towers Watson's Extend Health private Medicare exchange and implemented WTW HRO under the HRO (HR Outsourcing) category to move roughly 110,000 U.S. retirees onto an individual plan exchange and shift retiree benefits administration. The engagement positioned WTW HRO as the vendor managed retiree benefits mechanism for U.S. Medicare eligible populations.
The implementation configured WTW HRO modules for exchange based enrollment, retiree eligibility workflows, and plan choice portals, aligning administrative processes to an individual plan exchange model. Typical HRO functional capabilities such as centralized enrollment processing, communication workflows, and plan comparison tools were applied to support retiree decision making and enrollment events.
Deployment used Towers Watson's Extend Health private Medicare exchange platform, with the U.S. focused program going live for Medicare eligible retirees in January 2014 and covering approximately 110,000 participants. Operational scope was the company's U.S. retiree population, and the effort was concentrated on HR and benefits functions responsible for retiree coverage.
Governance and process changes included shifting ongoing retiree plan administration responsibilities to the exchange provider and updating IBM benefits workflows and vendor management to support individual plan enrollment and ongoing member communications. The program aimed to increase plan choice for retirees while controlling employer retiree health cost exposure, objectives stated at selection.
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Timken Company | Manufacturing | 19602 | $4.8B | United States | WTW Company | WTW HRO | HRO (HR Outsourcing) | 2024 | n/a |
In 2024, Timken Company engaged WTW Company and implemented WTW HRO for HRO (HR Outsourcing) to provide retirement consulting and outsourced pension administration services in the United States. The implementation centralizes pension plan operational responsibilities with WTW HRO and is intended to reduce internal administrative burden while supporting ongoing pension plan operations.
Module usage is reported to include pension administration, actuarial support, and participant call center services, inferred from Timken disclosures that record WTW fees for retirement consulting and outsourcing of pension administration services. Functional workflows under WTW HRO emphasize pension administration processes, participant servicing, and actuarial engagement consistent with HRO (HR Outsourcing) capabilities for retirement plan operations.
Operational coverage is focused on United States pension plan operations and impacts Timken benefits administration and HR teams, requiring coordinated data exchanges, participant inquiry handling, and delivery of actuarial outputs. Governance was adjusted to transfer day to day administration tasks to WTW HRO and to establish coordination workflows between Timken and the vendor for ongoing plan administration and consulting activities.
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FAQ - APPS RUN THE WORLD WTW HRO Coverage
WTW HRO is a HRO (HR Outsourcing) solution from WTW Company.
Companies worldwide use WTW HRO, from small firms to large enterprises across 21+ industries.
Organizations such as IBM, General Electric, Eastman Chemical and Timken Company are recorded users of
WTW HRO for HRO (HR Outsourcing).
Companies using WTW HRO are most concentrated in Professional Services, Utilities and Oil, Gas and Chemicals, with adoption spanning over 21 industries.
Companies using WTW HRO are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of WTW HRO across Americas, EMEA, and APAC.
Companies using WTW HRO range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 100%.
Customers of WTW HRO include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified WTW HRO customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of HRO (HR Outsourcing).