List of Zendesk for Employee Service EX Customers
San Francisco, 94103, CA,
United States
Since 2010, our global team of researchers has been studying Zendesk for Employee Service EX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk for Employee Service EX for Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk for Employee Service EX for Employee Experience include: LATAM Airlines, a Chile based Transportation organisation with 35568 employees and revenues of $11.80 billion, Hoag Memorial Hospital, a United States based Non Profit organisation with 2000 employees and revenues of $250.0 million, Thrasio, a United States based Retail organisation with 1200 employees and revenues of $202.0 million and many others.
Contact us if you need a completed and verified list of companies using Zendesk for Employee Service EX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hoag Memorial Hospital | Non Profit | 2000 | $250M | United States | Zendesk | Zendesk for Employee Service EX | Employee Experience | 2020 | n/a |
In 2020, Hoag Memorial Hospital implemented Zendesk for Employee Service EX to centralize HR case management across its hospitals and clinics in the United States. The deployment consolidated HR case intake that had been handled via a shared Outlook inbox into Zendesk Suite for HR case management, and the system was in active use during the COVID response period.
The implementation configured core Employee Experience capabilities including ticketing and case workflow orchestration, automated routing and triage, an AI agent to surface answers and assist first contact resolution, and a searchable Solution Bar knowledge base populated with roughly 730 articles. Zendesk for Employee Service EX was instrumented to support HR processes, case categorization, and employee feedback collection, aligning service management functions with typical employee service desk workflows.
Operational coverage focused on HR and related business functions across Hoag Memorial Hospital sites in the United States, with governance that centralized intake and standardized HR case handling. Outcomes reported from the deployment include an approximate 86% reduction in ticket resolution time and an employee CSAT of 97 percent, reflecting resolved service patterns and extensive self-service content via the Solution Bar.
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LATAM Airlines | Transportation | 35568 | $11.8B | Chile | Zendesk | Zendesk for Employee Service EX | Employee Experience | 2012 | n/a |
In 2012, LATAM Airlines deployed Zendesk for Employee Service EX to support internal HR and employee service across its Latin America operations. LATAM Airlines uses Zendesk for Employee Service EX in the Employee Experience category to manage payroll, policies, benefits and knowledge base driven self service for more than 30,000 employees.
The implementation centers on HR ticketing and a centralized knowledge base within the Zendesk for Employee Service EX suite, with AI agent automation used for self service triage and suggested articles. Functional configuration includes case intake and routing, knowledge management and article curation, automated response suggestions and SLA orchestration to align HR workflows with service catalog categories.
Operational governance is structured around centralized HR service ownership and shared service teams, with knowledge curation workflows and a staged rollout across Latin American sites. The deployment is documented as achieving approximately 90% employee satisfaction and about 80% AI agent accuracy according to the case study.
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Thrasio | Retail | 1200 | $202M | United States | Zendesk | Zendesk for Employee Service EX | Employee Experience | 2023 | n/a |
In 2023, Thrasio implemented Zendesk for Employee Service EX to centralize employee-facing case management for its Listing Support operations team, aligning the deployment with its Employee Experience goals. The rollout targeted internal Listing Support operations and used Zendesk professional services to design automation and AI learning plans that guided configuration and change management.
The implementation configured Zendesk for Employee Service EX as a cloud hosted, centralized ticketing and workflow automation platform, with case management, automated routing, prioritization, and AI learning plan capabilities explicitly implemented to streamline Listing Support operational workflows. Functional configuration emphasized automation rules and AI driven learning plans to reduce manual triage and enable standardized responses for listing related issues.
Integrations were implemented at a systems level to connect Zendesk ticket flows with Listing Support operational workflows and internal sources of employee requests, enabling automated case creation and routing into the Listing Support queue. Operational coverage remained focused on the Listing Support operations team, with the Employee Experience platform serving as the single system of record for listing related employee inquiries and operational handoffs.
Governance and rollout were executed in 2023 with Zendesk professional services supporting automation design and AI training governance, and internal process changes to support automated workflows and case lifecycle management. Outcomes documented in the case study include a reduction in response time from 97.5 hours to 1.7 hours and an increase in efficiency of approximately 289 percent, reflecting the impact on Listing Support operations.
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