List of Zendesk Incident Management Customers
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United States
Since 2010, our global team of researchers has been studying Zendesk Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk Incident Management for Incident Management include: Nationwide Building Society, a United Kingdom based Banking and Financial Services organisation with 22042 employees and revenues of $6.74 billion, Aramisauto, a France based Automotive organisation with 800 employees and revenues of $1.00 billion, Mytheresa.com GmbH, a Germany based Retail organisation with 1196 employees and revenues of $750.0 million, Lingoda GmbH, a Germany based Professional Services organisation with 1000 employees and revenues of $220.0 million, Scout Energy Partners, a United States based Oil, Gas and Chemicals organisation with 1100 employees and revenues of $220.0 million and many others.
Contact us if you need a completed and verified list of companies using Zendesk Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zendesk Incident Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aramisauto | Automotive | 800 | $1.0B | France | Zendesk | Zendesk Incident Management | Incident Management | 2016 | n/a |
In 2016, Aramisauto implemented Zendesk Incident Management to operate Incident Management for business support workflows. The deployment centralized analysis and processing of L1 business incidents created by users on Zendesk, specifically handling incidents that required no development and routing them through standardized ticket handling.
The implementation established prequalification workflows and an L1 to L2/N3 escalation path, with analysis and feedback of development-required incidents routed to Redmine. Operational responsibilities included assistance to project managers on internal tools, conducting patch tests before Going into production, and providing application level 2 assistance and material support during staff crowds or absence.
Zendesk Incident Management was integrated with Redmine for development ticketing, and KPI and dashboard development used PowerBi, Dashing.io, Salesforce and Zendesk to surface operational metrics. The platform was used to process complex and VIP cases and to update the company Zendesk Knowledge Base with articles documenting new features of internal tools.
Governance centered on prequalification and structured feedback loops to development via Redmine, with coordination between incident handlers and project managers to gate patches before Going into production. Process changes emphasized clear triage, escalation ownership, and knowledge base curation to ensure consistent routing between L1, L2 and N3 support tiers.
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Aubade Paris | Retail | 350 | $50M | France | Zendesk | Zendesk Incident Management | Incident Management | 2019 | n/a |
In 2019, Aubade Paris implemented Zendesk Incident Management to centralize IT user support for its retail operations. Zendesk Incident Management became the primary Incident Management platform for help to users in the use of different business software and for management of user requests on all aspects of IT office automation.
The deployment emphasized ticketing support and remote control based incident resolution, with Zendesk Incident Management configured to create, monitor and manage incidents. Functional modules and capabilities implemented include request intake and ticketing, incident analysis and classification, multilingual support in French, English and German, and remote troubleshooting workflows.
Operational coverage focused on IT and technical assistance to users across the company, providing support in the event of breakdowns or difficulties encountered with business applications. Governance work included procedure update and procedure creation for standardizing incident handling, and the introduction of structured workflows for incident creation, monitoring and escalation within the Incident Management environment.
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FabLife | Professional Services | 30 | $5M | France | Zendesk | Zendesk Incident Management | Incident Management | 2018 | n/a |
In 2018, FabLife implemented Zendesk Incident Management to centralize customer issue intake and structured response workflows. The Zendesk Incident Management deployment focused on ticketing and request segmentation for a 30-employee professional services firm, covering customer support and quote generation workflows.
Configuration work included ticketing, segmentation of requests, implementation of a conversational agent, development of dashboards, and the ability to send quotes directly from the platform. Email automation responsibilities were handled using Mailchimp / Mandrill, with template creation, HTML5 and CSS3 web integration, browser and responsive compatibility control, definition of sending triggers, and ongoing implementation and monitoring. Public site testing and additional mobile application testing were conducted as part of the rollout.
Integrations linked the company WordPress site into the Zendesk ticketing flows, Hotjar was used for behavioral analysis of site traffic to inform ticket routing and content, and Mailchimp / Mandrill served transactional and campaign email functions. Governance and operational processes emphasized template and trigger management, dashboard monitoring, and iterative testing cycles, with conversational agent rules and request segmentation used to route and prioritize incidents across customer support and commercial teams.
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Retail | 154 | $52M | France | Zendesk | Zendesk Incident Management | Incident Management | 2018 | n/a |
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Professional Services | 1000 | $200M | Germany | Zendesk | Zendesk Incident Management | Incident Management | 2016 | n/a |
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Professional Services | 1000 | $220M | Germany | Zendesk | Zendesk Incident Management | Incident Management | 2017 | n/a |
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Retail | 1196 | $750M | Germany | Zendesk | Zendesk Incident Management | Incident Management | 2017 | n/a |
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Banking and Financial Services | 22042 | $6.7B | United Kingdom | Zendesk | Zendesk Incident Management | Incident Management | 2018 | n/a |
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Professional Services | 500 | $80M | Germany | Zendesk | Zendesk Incident Management | Incident Management | 2010 | n/a |
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Banking and Financial Services | 236 | $18M | Australia | Zendesk | Zendesk Incident Management | Incident Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Zendesk Incident Management
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