List of Zoho Social Customers
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Since 2010, our global team of researchers has been studying Zoho Social customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zoho Social for Social Media Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zoho Social for Social Media Management include: Nationwide Mortgage, a United States based Banking and Financial Services organisation with 18487 employees and revenues of $500.0 million, Delta Dental of Idaho, a United States based Insurance organisation with 100 employees and revenues of $170.0 million, Excelsia College, a Australia based Education organisation with 92 employees and revenues of $12.0 million, The S.Bhandari Group, a India based Professional Services organisation with 100 employees and revenues of $10.0 million, Kollar Clothing, a Canada based Retail organisation with 20 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Zoho Social, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Zoho Social customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Delta Dental of Idaho | Insurance | 100 | $170M | United States | Zoho Corp. | Zoho Social | Social Media Management | 2022 | n/a |
In 2022, Delta Dental of Idaho implemented Zoho Social to consolidate Social Media Management for its marketing and customer experience functions. Zoho Social was provisioned to support the Customer Experience Marketing Specialist and the broader marketing team in Boise as the organization coordinates outreach to more than 500,000 Idaho residents.
The implementation centered on core social media modules for content calendar management, scheduled publishing, post composition and approval workflows, social listening and mention tracking, an engagement inbox for comments and messages, and analytics dashboards for campaign and channel performance. Zoho Social was configured to manage daily, weekly, and monthly posting cadences across Facebook, Instagram, LinkedIn, YouTube, and Google Business, and to support short form video distribution and collateral promotion.
Integrations were aligned to existing digital tooling referenced by the marketing team, with Zoho Social connected where applicable to YouTube and Google Business profiles, linked into the WordPress CMS and Vimeo for video assets, and coordinated with email platforms such as MailChimp and automation via Zapier. Customer feedback collection and survey workflows were designed to interface with Survey Monkey, and the platform was positioned to exchange signals with an organization CRM as required for member engagement tracking.
Governance emphasized cross functional coordination with the VP of Customer Experience, the Digital and Web Experience Manager, and the Community Outreach and Events team to synchronize calendars and event-driven content capture. Monthly reporting routines were established for followers, engagement, and share metrics, and the marketing team developed training curriculum and documented posting and influencer collaboration processes to standardize execution and handoffs.
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Excelsia College | Education | 92 | $12M | Australia | Zoho Corp. | Zoho Social | Social Media Management | 2018 | OscilloSoft |
In 2018, Excelsia College deployed Zoho Social as part of a broader Zoho suite implementation led by OscilloSoft, addressing a specific gap in Social Media Management for the college marketing and admissions functions. Zoho Social was implemented alongside Zoho CRM and Zoho Reports to centralize social engagement and lead capture within the institution’s CRM workflow.
Zoho Social was configured to support scheduling of posts, automatic creation of Leads from social channels, and to enable responses to social Leads directly from Zoho CRM. The CRM data model was restructured into standard Leads, Accounts, Contacts and Potentials, and web to lead was implemented so enquiries from the college website flowed directly into the CRM, improving the integrity of lead source attribution.
The implementation included integrations with Google Adwords for lead source tracking, IMAP email integration for automatic email logging, and an API based integration that pushed confirmed student records into Paradigm to remove manual entry. Zoho Reports was provisioned to deliver a customized dashboard for management, and Zoho Social was tied into those reporting and CRM workflows so social interactions were visible across marketing and student administration.
OscilloSoft delivered onsite training for staff on Zoho Social, Zoho CRM, Zoho Reports and the API integrations, and governance changes introduced automated lead creation, structured lead source usage, and an automated push of confirmed students into Paradigm. Excelsia College management and staff reported they were very satisfied with the solution, noting increased collaboration, removal of manual processes, and improved visibility and tracking as direct outcomes.
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Kollar Clothing | Retail | 20 | $3M | Canada | Zoho Corp. | Zoho Social | Social Media Management | 2018 | n/a |
In 2018, Kollar Clothing implemented Zoho Social for Social Media Management. The company used Zoho Social to schedule posts across all platforms and to centralize community growth and outreach functions. Deployment was focused inside the retailer’s marketing and e-commerce operations to coordinate creative direction and overall branding.
Zoho Social was configured to manage content scheduling, community engagement workflows for responding to customer service issues, and reporting on reach, traffic and growth, aligning social publishing with e-commerce image preparation. Creative and image editing work was executed through e-commerce photoshop workflows, with final assets fed into Zoho Social for publication and outreach. Kollar Clothing uses Zoho Social for Social Media Management to support marketing and customer service functions.
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Banking and Financial Services | 18487 | $500M | United States | Zoho Corp. | Zoho Social | Social Media Management | 2017 | n/a |
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Professional Services | 100 | $10M | India | Zoho Corp. | Zoho Social | Social Media Management | 2019 | n/a |
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