Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Cigna UK | Insurance | 1579 | $160M | United Kingdom | OpenText | OpenText Qfiniti | Workforce Management | 2018 | n/a |
In 2018, Cigna UK deployed OpenText Qfiniti within its Workforce Management estate to formalize call recording and agent monitoring across contact center and telephony operations. The rollout targeted offices in Glasgow, Greenock, Plymouth, Antwerp, Madrid, Dubai, Shanghai and Lebanon, aligning the application with enterprise telephony administration and reporting functions.
OpenText Qfiniti was configured to manage agent logins, virtual stations and team and supervisor profiles, and to host credit card masking policies and Qfiniti agent monitor controls for muting calls. The implementation included CMS installation and configuration for manager reporting on active agents, and operationalized modules for call recording, agent session management and policy-based masking and monitoring.
The deployment operated alongside Avaya telephony administration and Avaya CMS Supervisor workflows, with explicit work to create and map phone extensions, agent skills, non DDi and DDi stations and agent groups to Qfiniti recording and reporting objects. The broader infrastructure supporting the Qfiniti deployment included XenMobile and Citrix Secure Hub for mobile device management of corporate iPhones, Vodafone and VCOL administration for SIM provisioning, HPSM for incident and call management, Citrix Thin Client Director, Cisco AnyConnect RSA VPN token management, Active Directory, Exchange 2013 administration and SCCM based endpoint management.
Operational governance emphasized production support and knowledge transfer, with creation of version controlled procedure documentation on SharePoint, training of first level telephony staff within the service desk and ongoing administration of agent, team and supervisor configurations in both Qfiniti and Avaya CMS. The implementation therefore tied OpenText Qfiniti to core telephony administration, reporting and workforce monitoring business functions under a coordinated operational support model.
|
 |
Citibank UK | Banking and Financial Services | 15000 | $2.5B | United Kingdom | Nice Systems | Nice CXone Workforce Call Recording | Workforce Management | 2015 | n/a |
In 2015, Citibank UK implemented Nice CXone Workforce Call Recording as a targeted component of its Workforce Management capability for Institutional Clients Group trader floors. The deployment was part of a larger global trader voice transformation that consolidated EMEA dealer board solutions across 23 countries into two regional centralized cores across two datacentres engineered for high availability and disaster recovery.
The implementation included two dedicated Trader 2N Voice Recording Cores built on NICE technology and integrated with NICE Communication Surveillance cores within each region. Citibank executed front room and back room designs for Unigy, NIM VR and Communications Surveillance infrastructure, using a mix of physical and virtualized components, and extended virtualized NTR and Compass Voice Recording and Communication Surveillance designs for North American and South American builds.
Integrations were explicitly executed with Unigy Bluewave and NIM APIs to link voice recording and surveillance with Citi business CRM and Citi automation tools, and the program validated SBC integrations for CUCM and Avaya turret environments. Network architecture changes included consolidating private wire usage into datacentres, implementing a Citi in house private wire infrastructure over the WAN to reduce carrier dependency, and using SIP private wires where feasible with dedicated session border controllers.
Governance and rollout practices were formalized through global technical assessments, standardized software versioning, and country and branch production and continuity of business designs that enumerated hardware, network bandwidth, telephony and bill of material requirements. Project controls included vendor site preparation and build documentation, datacentre site surveys and rack elevations, HP Load Runner 24 hour load testing, weekly regional service review meetings, coordinated disaster recovery failovers and structured patch and version upgrade checkouts.
The program explicitly delivered operational cost avoidance through consolidation and the in house private wire design, with reported savings described in project documentation. The Nice CXone Workforce Call Recording deployment supported trader voice operations, compliance and trade surveillance workflows across EMEA, North America and targeted country offices, and was governed by standardized build standards, review processes and operational run books.
|
 |
|
Banking and Financial Services | 15000 | $2.5B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2015 | n/a |
|
|
|
|
Professional Services | 461 | $44M | United Kingdom | Solarvista | Solarvista Zappflow | Workforce Management | 2020 | n/a |
|
|
|
|
Retail | 65000 | $14.5B | United Kingdom | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2018 | n/a |
|
|
|
|
Banking and Financial Services | 1875 | $905M | United Kingdom | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2008 | n/a |
|
|
|
|
Professional Services | 2000 | $500M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2017 | n/a |
|
|
|
|
Professional Services | 2000 | $500M | United Kingdom | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2017 | n/a |
|
|
|
|
Utilities | 1407 | $394M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2016 | n/a |
|
|
|
|
Healthcare | 1728 | $115M | United Kingdom | InVision Group | InVision injixo | Workforce Management | 2022 | n/a |
|