Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Afterpay Australia	Banking and Financial Services	600	$350M	Australia	Playvox	Playvox Workforce Management	Workforce Management	2020	n/a	In 2020 Afterpay Australia adopted Playvox Workforce Management for its customer service and CRM operations across Australia and New Zealand. Playvox Workforce Management, deployed as a Workforce Management solution, was configured to automate staffing forecasts and to improve operational visibility across internal teams and outsourced partners. The implementation emphasized workforce forecasting automation and centralized schedule and capacity planning, combined with real-time visibility dashboards and performance tracking. Playvox Workforce Management was also used to surface quality assurance signals into workforce planning workflows, aligning QA and scheduling to support customer service agents as the business scaled regionally. Operational scope covered customer service and CRM functions across Afterpay Australia and New Zealand, including coordination with outsourced partner teams to standardize staffing and adherence processes. The rollout focused on embedding forecasting and visibility into existing QA and performance routines, and outcomes included nearly 30 percent higher agent productivity together with measurable improvements in QA and CSAT scores as the company scaled.
Cripps	Professional Services	600	$61M	United Kingdom	Peppermint Technology	Peppermint Work Management	Task Management	2023	n/a	In 2023, Cripps extended its partnership with Peppermint Technology and migrated services to Peppermint CX365 while initiating an implementation of Peppermint Work Management. Cripps implemented Peppermint Work Management in 2023 to provide Task Management capabilities tied to case and matter workflows and to strengthen client servicing across its UK operations. The deployment emphasized Work Management functionality, with configuration oriented to task orchestration, templated matter plans, automated task routing and low code automation for repeatable legal workflows. Peppermint Work Management was provisioned to support case and matter task lifecycle control, work allocation for fee earners, and embedded analytics for operational visibility. Integrations were explicitly planned with Microsoft 365 to surface tasks and documents across the productivity stack, and the deployment covered Cripps offices in the United Kingdom supporting legal teams and client service functions. The implementation aligned Task Management processes with matter management, ensuring task records and work items are associated with client matters within the Peppermint CX365 environment. Governance and rollout followed a staged approach, with Work Management usage informed by Peppermint guidance that it is commonly piloted alongside Case and Matter Management, enabling process standardization and centralized task governance through low code automation. The project targeted improved efficiency through low code automation and analytics as a stated outcome.
	Utilities	600	$51M	Bulgaria	Methodia	Methodia Human Resource Efficiency	Workforce Management	2013	n/a
	Construction and Real Estate	600	$1.3B	United States	Criterion	Criterion WFM	Workforce Management	2018	n/a
	Healthcare	600	$55M	Australia	RLDatix	RLDatix Allocate Optima	Workforce Management	2022	n/a
	Distribution	602	$163M	Germany	Planio	Planio	Task Management	2019	n/a
	Education	603	$273M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2013	n/a
	Transportation	606	$920M	Australia	Dayforce	RITEQ Workforce Manager	Workforce Management	2018	n/a
	Government	608	$54M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
	Utilities	610	$387M	United States	WorkForce Software	WorkForce EmpCenter	Workforce Management	2014	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Afterpay Australia

Banking and Financial Services

600

$350M

Australia

Playvox

Playvox Workforce Management

Workforce Management

2020

n/a

In 2020 Afterpay Australia adopted Playvox Workforce Management for its customer service and CRM operations across Australia and New Zealand. Playvox Workforce Management, deployed as a Workforce Management solution, was configured to automate staffing forecasts and to improve operational visibility across internal teams and outsourced partners. The implementation emphasized workforce forecasting automation and centralized schedule and capacity planning, combined with real-time visibility dashboards and performance tracking. Playvox Workforce Management was also used to surface quality assurance signals into workforce planning workflows, aligning QA and scheduling to support customer service agents as the business scaled regionally. Operational scope covered customer service and CRM functions across Afterpay Australia and New Zealand, including coordination with outsourced partner teams to standardize staffing and adherence processes. The rollout focused on embedding forecasting and visibility into existing QA and performance routines, and outcomes included nearly 30 percent higher agent productivity together with measurable improvements in QA and CSAT scores as the company scaled.

Cripps

Professional Services

600

$61M

United Kingdom

Peppermint Technology

Peppermint Work Management

Task Management

2023

n/a

In 2023, Cripps extended its partnership with Peppermint Technology and migrated services to Peppermint CX365 while initiating an implementation of Peppermint Work Management. Cripps implemented Peppermint Work Management in 2023 to provide Task Management capabilities tied to case and matter workflows and to strengthen client servicing across its UK operations. The deployment emphasized Work Management functionality, with configuration oriented to task orchestration, templated matter plans, automated task routing and low code automation for repeatable legal workflows. Peppermint Work Management was provisioned to support case and matter task lifecycle control, work allocation for fee earners, and embedded analytics for operational visibility. Integrations were explicitly planned with Microsoft 365 to surface tasks and documents across the productivity stack, and the deployment covered Cripps offices in the United Kingdom supporting legal teams and client service functions. The implementation aligned Task Management processes with matter management, ensuring task records and work items are associated with client matters within the Peppermint CX365 environment. Governance and rollout followed a staged approach, with Work Management usage informed by Peppermint guidance that it is commonly piloted alongside Case and Matter Management, enabling process standardization and centralized task governance through low code automation. The project targeted improved efficiency through low code automation and analytics as a stated outcome.