Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
VR Group	Transportation	7765	$1.1B	Finland	Webropol	Webropol Analytics	Analytics and BI	2018	n/a	In 2018, VR Group deployed Webropol Analytics to collect customer and staff feedback across Finland. The implementation targeted Finland CX and HR operations and was oriented around operational feedback collection from passenger and employee channels to support real-time interactions and customer experience improvements. Webropol Analytics was configured to centralize survey collection, feedback analytics, and reporting dashboards, using Analytics and BI workflows to surface operational insights and near real-time interaction signals. The implementation emphasized survey instrumentation, automated survey-to-report pipelines, and dashboarding for recurring feedback cycles to inform frontline and support teams. Surveys were integrated with marketing and reporting systems to route feedback into existing marketing workflows and corporate reporting, creating a linked feedback-to-reporting path that served customer experience, HR, and marketing functions. Governance focused on operational feedback use cases and centralized reporting ownership to enable consistent CX and staff feedback handling across sites in Finland, with the stated objective of improving real-time interactions and customer experience.
VR Group	Transportation	7765	$1.1B	Finland	Webropol	Webropol Case Management	Case Management	2018	n/a	In 2018, VR Group implemented Webropol Case Management to centralize capture of customer and staff feedback across Finland. The deployment used Webropol Case Management in the Case Management category to route survey responses into structured case records and to support both continuous and ad-hoc feedback processes that feed enterprise decisioning. Implementation emphasized survey intake mapped to case creation workflows, translating responses into ticket records and operational tasks. VR Group configured routing rules, prioritization logic, automated case status transitions, and reporting dashboards to manage the feedback lifecycle and enable operational follow up. The Webropol Case Management instance was integrated with marketing and reporting systems to enable downstream analytics and campaign level follow up, supporting Customer Experience teams and internal staff feedback programs. Operational coverage was Finland centric, instrumenting customer touchpoints and internal channels to ensure feedback reached the appropriate business functions. Governance centered on centralized case handling with defined escalation paths and role based ownership, aligning survey-driven cases with existing CX workflows and reporting cadences. The configuration and process changes were intended to improve Customer Experience and institutionalize continuous and ad-hoc feedback loops while preserving structured reporting and auditability.
	Transportation	7725	$1.6B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2009	n/a
	Transportation	7725	$1.6B	United States	New Relic	New Relic APM	Application Performance Management	2021	n/a
	Transportation	7687	$885M	South Africa	Microsoft	Microsoft SharePoint	Enterprise Content Management	2020	n/a
	Transportation	7687	$885M	South Africa	SAP	SAP Time and Attendance Management by WorkForce Software	Time and Attendance	2019	n/a
	Transportation	7687	$885M	South Africa	SAP	SAP HCM (HR)	Core HR	2014	n/a
	Transportation	7687	$885M	South Africa	Cornerstone OnDemand	Cornerstone Recruiting Suite	Recruiting,Applicant Tracking System	2020	n/a
	Transportation	7687	$885M	South Africa	Huawei Enterprise	Huawei Cloud	Application Hosting and Computing Services	2016	n/a
	Transportation	7631	$721M	United Kingdom	Salesforce	Salesforce Pardot	Marketing Automation	2015	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

VR Group

Transportation

7765

$1.1B

Finland

Webropol

Webropol Analytics

Analytics and BI

2018

n/a

In 2018, VR Group deployed Webropol Analytics to collect customer and staff feedback across Finland. The implementation targeted Finland CX and HR operations and was oriented around operational feedback collection from passenger and employee channels to support real-time interactions and customer experience improvements. Webropol Analytics was configured to centralize survey collection, feedback analytics, and reporting dashboards, using Analytics and BI workflows to surface operational insights and near real-time interaction signals. The implementation emphasized survey instrumentation, automated survey-to-report pipelines, and dashboarding for recurring feedback cycles to inform frontline and support teams. Surveys were integrated with marketing and reporting systems to route feedback into existing marketing workflows and corporate reporting, creating a linked feedback-to-reporting path that served customer experience, HR, and marketing functions. Governance focused on operational feedback use cases and centralized reporting ownership to enable consistent CX and staff feedback handling across sites in Finland, with the stated objective of improving real-time interactions and customer experience.

VR Group

Transportation

7765

$1.1B

Finland

Webropol

Webropol Case Management

Case Management

2018

n/a

In 2018, VR Group implemented Webropol Case Management to centralize capture of customer and staff feedback across Finland. The deployment used Webropol Case Management in the Case Management category to route survey responses into structured case records and to support both continuous and ad-hoc feedback processes that feed enterprise decisioning. Implementation emphasized survey intake mapped to case creation workflows, translating responses into ticket records and operational tasks. VR Group configured routing rules, prioritization logic, automated case status transitions, and reporting dashboards to manage the feedback lifecycle and enable operational follow up. The Webropol Case Management instance was integrated with marketing and reporting systems to enable downstream analytics and campaign level follow up, supporting Customer Experience teams and internal staff feedback programs. Operational coverage was Finland centric, instrumenting customer touchpoints and internal channels to ensure feedback reached the appropriate business functions. Governance centered on centralized case handling with defined escalation paths and role based ownership, aligning survey-driven cases with existing CX workflows and reporting cadences. The configuration and process changes were intended to improve Customer Experience and institutionalize continuous and ad-hoc feedback loops while preserving structured reporting and auditability.