Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Capitec Bank	Banking and Financial Services	16603	$2.0B	South Africa	Verint Systems	Verint Workforce Management Task Management	Task Management	2020	n/a	In 2020, Capitec Bank implemented Verint Workforce Management Task Management to automate forecasting and scheduling across its approximately 800 branches and contact centres in South Africa. The deployment focused on Branch WFM use cases, positioning Verint Workforce Management Task Management to support branch operations and contact-centre workforce planning under a One Workforce approach, and the project is categorized as Task Management targeting branch and contact-centre business functions. Functional modules implemented included workforce forecasting, automated shift scheduling, intraday management, and task orchestration to coordinate branch counter activities with contact-centre workflows. Configuration emphasized rules based staffing, forecast driven schedules, and automated task assignment to frontline roles to reduce manual schedule edits. Task Management capabilities were embedded into daily branch operations to coordinate workloads between tellers, advisors, and contact-centre agents. Rollout covered approximately 800 branches and contact centres across South Africa, with centralized scheduling governance and local manager workflows to operationalize scheduling decisions. Governance changes included standardized scheduling policies and cross channel task coordination to enable the One Workforce approach. The implementation reduced manager scheduling time dramatically and improved customer satisfaction in South Africa as reported by the bank.
UnitingCare Queensland	Healthcare	16500	$1.1B	Australia	Dayforce	RITEQ Workforce Manager	Workforce Management	2015	n/a
	Healthcare	16500	$3.3B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2010	n/a
	Manufacturing	16500	$4.8B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
	Healthcare	16500	$1.1B	Australia	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2021	n/a
	Healthcare	16500	$1.1B	Australia	Tambla	Tambla Microster WFM	Workforce Management	2015	n/a
	Leisure and Hospitality	16500	$660M	United Kingdom	Calabrio	Calabrio Teleopti WFM	Workforce Management	2014	n/a
	Professional Services	16500	$2.0B	United States	Nice Systems	NICE CXone Workforce Management	Workforce Management	2022	n/a
	Manufacturing	16500	$4.8B	United States	Synerion	Synerion Workforce Management	Workforce Management	2010	n/a
	Consumer Packaged Goods	16441	$13.4B	New Zealand	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2016	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Capitec Bank

Banking and Financial Services

16603

$2.0B

South Africa

Verint Systems

Verint Workforce Management Task Management

Task Management

2020

n/a

In 2020, Capitec Bank implemented Verint Workforce Management Task Management to automate forecasting and scheduling across its approximately 800 branches and contact centres in South Africa. The deployment focused on Branch WFM use cases, positioning Verint Workforce Management Task Management to support branch operations and contact-centre workforce planning under a One Workforce approach, and the project is categorized as Task Management targeting branch and contact-centre business functions. Functional modules implemented included workforce forecasting, automated shift scheduling, intraday management, and task orchestration to coordinate branch counter activities with contact-centre workflows. Configuration emphasized rules based staffing, forecast driven schedules, and automated task assignment to frontline roles to reduce manual schedule edits. Task Management capabilities were embedded into daily branch operations to coordinate workloads between tellers, advisors, and contact-centre agents. Rollout covered approximately 800 branches and contact centres across South Africa, with centralized scheduling governance and local manager workflows to operationalize scheduling decisions. Governance changes included standardized scheduling policies and cross channel task coordination to enable the One Workforce approach. The implementation reduced manager scheduling time dramatically and improved customer satisfaction in South Africa as reported by the bank.