Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Fonterra	Consumer Packaged Goods	16441	$13.4B	New Zealand	Dayforce	RITEQ Workforce Manager	Workforce Management	2014	n/a
Nuffield Health	Healthcare	16400	$1.2B	United Kingdom	Nice Systems	Nice CXone Workforce Call Recording	Workforce Management	2022	n/a	In 2022 Nuffield Health implemented Nice CXone Workforce Call Recording as part of a broader NICE CXone telephony and contact centre transformation, aligning the deployment to the organisation's Business Services Department in Epsom and its national contact centre footprint across over 200 locations. The deployment occurred during Q1 to Q3 2022 and was delivered alongside NICE CXone workforce management and quality management components, targeting the Customer Service contact centres that support clinical, fitness and wellbeing services and hospital overflow handling. The Nice CXone Workforce Call Recording implementation was configured to operate within the Workforce Management category, integrating call capture and storage with workforce scheduling and quality management workflows. Functional capabilities implemented included call recording retention and retrieval, integration points with workforce planning and quality monitoring workflows, and configuration of recording policies to support contact centre performance and compliance use cases. Integration activity was coordinated with the internal IT project team to embed the NICE CXone telephony stack into existing contact centre routing and the hospital overflow project, enabling the Service Centre to capture missed sales opportunities and enquiries. Operational coverage focused on the Nuffield Service Centre after its migration from Dorking to Epsom in May 2022, with the solution supporting hybrid working patterns introduced in 2020 and existing customer service, sales capture, and contact routing functions. Governance and rollout followed an Agile project management methodology, with project management responsibilities assigned to the Head of Service Delivery for Customer Service Contact Centres and stakeholder engagement used to maintain employee engagement during transformation. Outcomes explicitly recorded in project notes include a successful contact centre transformation, the Service Centre migration delivered on planned timescales and budgets, and workforce improvements linked to prior retention initiatives that reduced attrition from 15% to under 6% during 2021.
	Healthcare	16400	$1.2B	United Kingdom	Nice Systems	NICE CXone Workforce Management	Workforce Management	2022	n/a
	Utilities	16330	$19.7B	United States	ARCOS	Arcos Crew Manager	Workforce Management	2022	n/a
	Retail	16200	$9.5B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2013	n/a
	Retail	16200	$9.5B	United States	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2018	n/a
	Retail	16161	$11.1B	Germany	SEAK Software	SEAK Workforce Planing	Workforce Management	2014	n/a
	Leisure and Hospitality	16129	$3.7B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2007	n/a
	Oil, Gas and Chemicals	16100	$8.0B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2016	n/a
	Government	16074	$219.4B	United Kingdom	In-House Applications	In-House Workforce Planning	Workforce Management	2023	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Fonterra

Consumer Packaged Goods

16441

$13.4B

New Zealand

Dayforce

RITEQ Workforce Manager

Workforce Management

2014

n/a

Nuffield Health

Healthcare

16400

$1.2B

United Kingdom

Nice Systems

Nice CXone Workforce Call Recording

Workforce Management

2022

n/a

In 2022 Nuffield Health implemented Nice CXone Workforce Call Recording as part of a broader NICE CXone telephony and contact centre transformation, aligning the deployment to the organisation's Business Services Department in Epsom and its national contact centre footprint across over 200 locations. The deployment occurred during Q1 to Q3 2022 and was delivered alongside NICE CXone workforce management and quality management components, targeting the Customer Service contact centres that support clinical, fitness and wellbeing services and hospital overflow handling. The Nice CXone Workforce Call Recording implementation was configured to operate within the Workforce Management category, integrating call capture and storage with workforce scheduling and quality management workflows. Functional capabilities implemented included call recording retention and retrieval, integration points with workforce planning and quality monitoring workflows, and configuration of recording policies to support contact centre performance and compliance use cases. Integration activity was coordinated with the internal IT project team to embed the NICE CXone telephony stack into existing contact centre routing and the hospital overflow project, enabling the Service Centre to capture missed sales opportunities and enquiries. Operational coverage focused on the Nuffield Service Centre after its migration from Dorking to Epsom in May 2022, with the solution supporting hybrid working patterns introduced in 2020 and existing customer service, sales capture, and contact routing functions. Governance and rollout followed an Agile project management methodology, with project management responsibilities assigned to the Head of Service Delivery for Customer Service Contact Centres and stakeholder engagement used to maintain employee engagement during transformation. Outcomes explicitly recorded in project notes include a successful contact centre transformation, the Service Centre migration delivered on planned timescales and budgets, and workforce improvements linked to prior retention initiatives that reduced attrition from 15% to under 6% during 2021.