Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
EWE	Utilities	9500	$9.5B	Germany	InVision Group	InVision injixo	Workforce Management	2012	n/a	In 2012, EWE implemented InVision injixo for Workforce Management to support customer service operations. The initiative was led by the head of customer service management, a 20 person organization with a budget of €1 million, and included lateral management of external call centers. The program targeted end-to-end quality management for complex online and offline customer journeys and associated customer care processes. InVision injixo was configured to provide standard Workforce Management capabilities including demand forecasting, shift scheduling, intraday management, and workforce reporting to align staffing with multi-channel customer demand. The implementation was coordinated with the introduction of SABIO knowledge management, integrating InVision injixo with the SABIO knowledge base to improve agent guidance and to align scheduling and training with quality management workflows. Vendor InVision Group supplied the InVision injixo platform as the core scheduling and forecasting engine. Governance was structured around the customer service management function, extending control to externally managed contact centers to centralize scheduling and quality oversight, and process changes were implemented to formalize workforce planning within customer care. The program explicitly aimed at realization of savings and synergy effects across internal and external operations while preserving end-to-end quality management, with rollout focused on aligning scheduling, knowledge access, and quality checkpoints across channels.
TransPerfect	Professional Services	9500	$1.2B	United States	Verint Systems	Verint Workforce Management	Workforce Management	2022	n/a
	Manufacturing	9500	$5.4B	United States	ABI MasterMind	ABI MasterMind Workforce Manager	Workforce Management	2017	n/a
	Consumer Packaged Goods	9500	$3.0B	Chile	Blue Yonder	Blue Yonder Warehouse Labor Management (ex JDA Warehouse Labor Management)	Workforce Management	2024	n/a
	Retail	9500	$1.7B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2020	n/a
	Manufacturing	9500	$6.3B	Finland	WorkForce Software	WorkForce EmpCenter	Workforce Management	2017	n/a
	Retail	9500	$1.1B	United States	WorkForce Software	Workforce Software Task Management (formerly Foko Retail)	Task Management	2018	n/a
	Healthcare	9500	$2.4B	United Kingdom	HRTMS	HRTMS Workforce Management	Workforce Management	2015	n/a
	Retail	9500	$5.2B	United Kingdom	Totalmobile	Totalmobile Cognito iQ	Workforce Analytics,Workforce Management	2016	n/a
	Manufacturing	9500	$2.7B	Germany	SAP	SAP SuccessFactors HCM Task Management	Task Management	2024	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

EWE

Utilities

9500

$9.5B

Germany

InVision Group

InVision injixo

Workforce Management

2012

n/a

In 2012, EWE implemented InVision injixo for Workforce Management to support customer service operations. The initiative was led by the head of customer service management, a 20 person organization with a budget of €1 million, and included lateral management of external call centers. The program targeted end-to-end quality management for complex online and offline customer journeys and associated customer care processes. InVision injixo was configured to provide standard Workforce Management capabilities including demand forecasting, shift scheduling, intraday management, and workforce reporting to align staffing with multi-channel customer demand. The implementation was coordinated with the introduction of SABIO knowledge management, integrating InVision injixo with the SABIO knowledge base to improve agent guidance and to align scheduling and training with quality management workflows. Vendor InVision Group supplied the InVision injixo platform as the core scheduling and forecasting engine. Governance was structured around the customer service management function, extending control to externally managed contact centers to centralize scheduling and quality oversight, and process changes were implemented to formalize workforce planning within customer care. The program explicitly aimed at realization of savings and synergy effects across internal and external operations while preserving end-to-end quality management, with rollout focused on aligning scheduling, knowledge access, and quality checkpoints across channels.