Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Professional Services
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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INAYA Facilities Management Services | Professional Services | 300 | $35M | United Arab Emirates | Ameyo | Ameyo IVR System | Call Center | 2013 | n/a | In 2013 INAYA Facilities Management Services implemented the Ameyo IVR System to strengthen Call Center operations for customer service and hotline management. The Ameyo IVR System was configured to handle Closed User Groups, Value-added service, and Financial Management Service hotlines, aligning telephony flows with business line routing and agent queueing. The deployment included IVR customization for CUG, VAS, and FMS hotlines, a CRM popup on incoming calls to surface customer context at the agent desktop, missed call alert modules to trigger agent callback workflows, a real-time wallboard for graphical productivity visibility, and a reporting feature that generated customizable, accurate quality reports. Ameyo IVR System configurations emphasized interactive voice routing, screen-pop integration, callback orchestration, and quality reporting workflows. Integrations implemented included a GSM gateway for carrier connectivity and a CRM screen-pop capability to present caller records to agents at call arrival. Operational coverage targeted contact center agents handling inbound hotlines and support lines, and extended to financial inquiry workflows through the FMS hotline integration. Governance and process changes focused on callback handling and agent response processes, with missed call alert modules creating a routed callback workflow for agents to reduce missed opportunities. Reporting and the wallboard supported ongoing quality monitoring and operational oversight through customizable quality reports and live productivity visualization. | |
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Mphasis | Professional Services | 30157 | $1.6B | India | Ameyo | Ameyo Voice Logger System | Call Center | 2017 | n/a | In 2017 Mphasis implemented the Ameyo Voice Logger System to support its Call Center operations and to offer scalable contact center capabilities to its clients. The Ameyo Voice Logger System was positioned as a platform that Mphasis could extend in line with client business growth, enabling capacity scaling and functional extension without large upfront capital expenditure. The implementation used a modular, configuration-driven architecture, with multiple complex customizations and discrete modules delivered for different project types. These modules allowed configurable process flows and bespoke feature sets to be applied per engagement, while preserving the core recording and platform reliability of the Ameyo Voice Logger System. Operationally the solution covered Mphasis client-facing contact center engagements, enabling teams to implement or modify process flows on the same platform as requirements changed. The deployment emphasized non-disruptive updates, allowing customization on demand without disturbing existing business processes or operational continuity. Governance and rollout focused on configuration-led change controls and module-based delivery to contain cost and operational risk. Explicit outcomes reported include scalability for client growth, platform flexibility to adapt process flows, and the ability to apply complex customizations without compromising solution reliability. | |
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Professional Services | 1100 | $100M | India | Ameyo | Ameyo Voice Logger System | Call Center | 2017 | n/a |
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Professional Services | 3000 | $1.0B | India | Ameyo | Ameyo Fusion CX | Customer Support | 2014 | n/a |
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Professional Services | 300 | $35M | Philippines | Ameyo | Ameyo Fusion CX | Customer Support | 2015 | n/a |
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Professional Services | 3445 | $444M | India | Ameyo | Ameyo Voice Logger System | Call Center | 2017 | n/a |
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Professional Services | 300 | $30M | India | Ameyo | Ameyo Voice Logger System | Call Center | 2018 | n/a |
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Professional Services | 200 | $10M | Malaysia | Ameyo | Ameyo IVR System | Call Center | 2015 | n/a |
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Professional Services | 500 | $100M | Saudi Arabia | Ameyo | Ameyo Voice Logger System | Call Center | 2017 | n/a |
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Professional Services | 1500 | $200M | Philippines | Ameyo | Ameyo Voice Logger System | Call Center | 2016 | n/a |
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