Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
RSA Insurance Group	Insurance	13500	$4.1B	United Kingdom	Verint Systems	Verint Work Manager	Workforce Management	2018	n/a	In 2018, RSA Insurance Group deployed Verint Work Manager to deliver end to end visibility across its commercial risk services operations in the United Kingdom. The deployment used Verint’s back office workforce solutions to prioritize, allocate, and manage multichannel transactions and to address backlog accumulation. The implementation leveraged capabilities aligned with the Workforce Management category, configuring modules for work prioritization, dynamic allocation, queue management, and case orchestration consistent with Verint Work Manager functionality. Business process controls were applied to automate task batching and to operationalize rules-based work assignment to reduce manual handoffs. Operational scope centered on UK commercial risk services teams and back office transaction processing, where Verint Work Manager was used to intake multichannel work, route tasks to the appropriate resources, and maintain end to end transaction visibility. The public vendor case study associates the deployment with the Verint Operations Manager product family as part of the wider solution architecture. Governance and rollout were executed as a 20 week transformation according to the public case study, with outcomes documented in the source including a 40 percent reduction in backlog and an approximately 20 percent effectiveness lift attributed to the Verint deployment.
RS Components	Distribution	7654	$3.1B	United Kingdom	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2017	n/a
	Professional Services	720	$165M	United Kingdom	BigHand	BigHand Workflow Management	Task Management	2020	n/a
	Manufacturing	600	$72M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2015	n/a
	Leisure and Hospitality	30	$3M	Australia	Humanforce	Humanforce Ento Workforce Management	Workforce Management	2017	n/a
	Healthcare	4300	$390M	Canada	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2011	n/a
	Transportation	2000	$2.4B	Netherlands	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2006	n/a
	Government	34000	$48.2B	United Kingdom	RLDatix	RLDatix OneView Workforce Management	Workforce Management	1998	n/a
	Distribution	130000	$8.6B	United Kingdom	Verint Systems	Verint Workforce Management	Workforce Management	2012	n/a
	Distribution	130000	$8.6B	United Kingdom	Verint Systems	Verint Workforce Optimization	Workforce Management	2012	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

RSA Insurance Group

Insurance

13500

$4.1B

United Kingdom

Verint Systems

Verint Work Manager

Workforce Management

2018

n/a

In 2018, RSA Insurance Group deployed Verint Work Manager to deliver end to end visibility across its commercial risk services operations in the United Kingdom. The deployment used Verint’s back office workforce solutions to prioritize, allocate, and manage multichannel transactions and to address backlog accumulation. The implementation leveraged capabilities aligned with the Workforce Management category, configuring modules for work prioritization, dynamic allocation, queue management, and case orchestration consistent with Verint Work Manager functionality. Business process controls were applied to automate task batching and to operationalize rules-based work assignment to reduce manual handoffs. Operational scope centered on UK commercial risk services teams and back office transaction processing, where Verint Work Manager was used to intake multichannel work, route tasks to the appropriate resources, and maintain end to end transaction visibility. The public vendor case study associates the deployment with the Verint Operations Manager product family as part of the wider solution architecture. Governance and rollout were executed as a 20 week transformation according to the public case study, with outcomes documented in the source including a 40 percent reduction in backlog and an approximately 20 percent effectiveness lift attributed to the Verint deployment.